拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Driftwood Restaurant-Aruba :DO NOT VISIT Terrible Service Hospitality
DJ J
Driftwood Restaurant-Aruba :DO NOT VISIT Terrible Service Hospitality
Driftwood Restaurant的点评
点评：Review: 08/04.
Visiting Aruba and family decided to try family owned restaurant- Driftwood for Seafood.
I had made a reservation for a party of 4 for our evening dinner to which we had arrived 15mins ahead of scheduled reservation dinner. The hostess walked my family and I to our table to be seated. However, another server by name of Lando decided to make a scene and chastise myself for not allowing my wife to be seated ahead of myself (Video Enclosed). I had asked to speak with the manager by the name of Maria however she was attending to another matter. There was another gentleman to whom was managing to whom I expressed my dissatisfaction to Lando’s confrontation in a professional restaurant environment and how as a patron Lando’s unprofessional acumen was an embarrassment. The restaurant’s hospitality was completely wrong and I say to anyone considering visiting this establishment to stay far away. I did not order dinner to give patronage to the establishment as a result. Coming from a Hospitality background there are ways to speak to a patron ie, speak in private aside. Not in a public environment as Landon did.
To conclude, Driftwood had taken an opportunity to which they could have shined with their service and hospitality but because of the unprofessionalism of one server “Landon” they FAILED in doing so. Let this be a lesson to other establishments not just in Aruba 🇦🇼 in general.
“People will forget what you said, People will forget what you did, but people will never forget how you made them feel”
Visiting Aruba and family decided to try family owned restaurant- Driftwood for Seafood.
I had made a reservation for a party of 4 for our evening dinner to which we had arrived 15mins ahead of scheduled reservation dinner. The hostess walked my family and I to our table to be seated. However, another server by name of Lando decided to make a scene and chastise myself for not allowing my wife to be seated ahead of myself (Video Enclosed). I had asked to speak with the manager by the name of Maria however she was attending to another matter. There was another gentleman to whom was managing to whom I expressed my dissatisfaction to Lando’s confrontation in a professional restaurant environment and how as a patron Lando’s unprofessional acumen was an embarrassment. The restaurant’s hospitality was completely wrong and I say to anyone considering visiting this establishment to stay far away. I did not order dinner to give patronage to the establishment as a result. Coming from a Hospitality background there are ways to speak to a patron ie, speak in private aside. Not in a public environment as Landon did.
To conclude, Driftwood had taken an opportunity to which they could have shined with their service and hospitality but because of the unprofessionalism of one server “Landon” they FAILED in doing so. Let this be a lesson to other establishments not just in Aruba 🇦🇼 in general.
“People will forget what you said, People will forget what you did, but people will never forget how you made them feel”
翻译：评论：08/04。
我和家人去阿鲁巴岛旅游，决定去试试这家家庭经营的餐厅——Driftwood，吃海鲜。
我预订了四人晚餐，比预定时间提前了15分钟到达。女主人带我和家人到餐桌就座。然而，另一位名叫Lando的服务员却大吵大闹，责怪我没让妻子坐在我前面（附视频）。我要求和经理Maria谈谈，但她当时正在处理其他事情。我向另一位经理先生表达了我对Lando在专业餐厅环境中与人发生冲突的不满，并表示Lando作为一名顾客，这种不专业的服务令人尴尬。这家餐厅的待客之道完全不对，我奉劝任何考虑光顾这家餐厅的人都离这家远点。因此，我点晚餐并不是为了光顾这家餐厅。作为一名酒店业从业者，与顾客沟通是有方法的，比如在私下里交谈，而不是像Landon那样在公共场合。
总而言之，Driftwood抓住了一个机会，本可以用他们的服务和热情好客来展现自己，但由于一位名叫“Landon”的服务员的不专业，他们最终失败了。希望这能给其他餐厅一个教训，不仅仅是阿鲁巴🇦🇼的餐厅。
“人们会忘记你说过的话，人们会忘记你做过的事，但人们永远不会忘记你带给他们的感受。”
我和家人去阿鲁巴岛旅游，决定去试试这家家庭经营的餐厅——Driftwood，吃海鲜。
我预订了四人晚餐，比预定时间提前了15分钟到达。女主人带我和家人到餐桌就座。然而，另一位名叫Lando的服务员却大吵大闹，责怪我没让妻子坐在我前面（附视频）。我要求和经理Maria谈谈，但她当时正在处理其他事情。我向另一位经理先生表达了我对Lando在专业餐厅环境中与人发生冲突的不满，并表示Lando作为一名顾客，这种不专业的服务令人尴尬。这家餐厅的待客之道完全不对，我奉劝任何考虑光顾这家餐厅的人都离这家远点。因此，我点晚餐并不是为了光顾这家餐厅。作为一名酒店业从业者，与顾客沟通是有方法的，比如在私下里交谈，而不是像Landon那样在公共场合。
总而言之，Driftwood抓住了一个机会，本可以用他们的服务和热情好客来展现自己，但由于一位名叫“Landon”的服务员的不专业，他们最终失败了。希望这能给其他餐厅一个教训，不仅仅是阿鲁巴🇦🇼的餐厅。
“人们会忘记你说过的话，人们会忘记你做过的事，但人们永远不会忘记你带给他们的感受。”
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
