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A Michelin-starred restaurant that forgot about hospitality
Herve M
A Michelin-starred restaurant that forgot about hospitality
Pearl By Paul Proffitt的点评
点评：A beautiful setting, refined cuisine… but service far below Michelin standards
We recently had dinner as a family (two adults and a 9-year-old child) at this Michelin-starred restaurant in Denmark. The place is stunning: the dining room, with its elegant Nordic design, offers a warm and sophisticated atmosphere that immediately puts you at ease. The set menu, which we all chose, featured beautifully crafted and well-balanced dishes.
Unfortunately, the experience was marred by service that fell far short of what one would expect from a restaurant of this level. When the dessert arrived, we discovered it was a cake soaked in rum with a strong taste of alcohol – something we felt was not appropriate for a 9-year-old. We asked the maître d’hotel if there was any alternative, but his response was firm and dismissive, insisting there was no alcohol, with no willingness to listen or help. In a Michelin-starred restaurant, one expects more care and attentiveness, especially when a child is involved.
As a result, our daughter hardly ate any of her dessert, and neither did we, as we don’t like rum either. When the plates were cleared, still nearly full, none of the staff asked why – something that should never happen in a restaurant of this standard. Only after we approached another waiter did we receive a few mignardises – though these were probably the ones that were already planned anyway.
Even though the food itself was very good, the overall impression remains negative. In the many Michelin-starred restaurants we have visited around the world as a family, the presence of a child usually brings extra attention and a warm welcome. Here, we felt quite the opposite: as if we were not truly welcome. For a 1,000 DKK menu, this kind of attitude leaves a much more bitter taste than the rum in the dessert. A real shame, because the cuisine deserved better.
We recently had dinner as a family (two adults and a 9-year-old child) at this Michelin-starred restaurant in Denmark. The place is stunning: the dining room, with its elegant Nordic design, offers a warm and sophisticated atmosphere that immediately puts you at ease. The set menu, which we all chose, featured beautifully crafted and well-balanced dishes.
Unfortunately, the experience was marred by service that fell far short of what one would expect from a restaurant of this level. When the dessert arrived, we discovered it was a cake soaked in rum with a strong taste of alcohol – something we felt was not appropriate for a 9-year-old. We asked the maître d’hotel if there was any alternative, but his response was firm and dismissive, insisting there was no alcohol, with no willingness to listen or help. In a Michelin-starred restaurant, one expects more care and attentiveness, especially when a child is involved.
As a result, our daughter hardly ate any of her dessert, and neither did we, as we don’t like rum either. When the plates were cleared, still nearly full, none of the staff asked why – something that should never happen in a restaurant of this standard. Only after we approached another waiter did we receive a few mignardises – though these were probably the ones that were already planned anyway.
Even though the food itself was very good, the overall impression remains negative. In the many Michelin-starred restaurants we have visited around the world as a family, the presence of a child usually brings extra attention and a warm welcome. Here, we felt quite the opposite: as if we were not truly welcome. For a 1,000 DKK menu, this kind of attitude leaves a much more bitter taste than the rum in the dessert. A real shame, because the cuisine deserved better.
翻译：环境优美，菜肴精致……但服务远低于米其林标准
我们最近一家人（两个大人和一个9岁的孩子）在丹麦的这家米其林星级餐厅共进晚餐。餐厅令人惊艳：优雅的北欧设计营造出温馨精致的氛围，让人立刻感到轻松自在。我们点的套餐菜品制作精美，营养均衡。
遗憾的是，服务远低于人们对这种水平餐厅的期望，破坏了这次用餐体验。甜点上来时，我们发现那是一个浸泡在朗姆酒里的蛋糕，酒味很重——我们觉得这不适合一个9岁的孩子。我们问餐厅领班是否有其他选择，但他的回答非常坚决，毫不理会，坚称没有酒，而且不愿意倾听或提供帮助。在米其林星级餐厅，人们期望得到更多的关怀和细心，尤其是在有孩子的情况下。
结果，我们的女儿几乎没吃甜点，我们也没吃，因为我们也不喜欢朗姆酒。收拾盘子时，盘子几乎还是满的，没有一个服务员问为什么——这种低劣的餐厅绝对不应该发生这种事。直到我们向另一位服务员要了份小礼物，才收到几份小礼物——不过这些很可能是早就准备好的。
虽然食物本身非常美味，但整体印象仍然很差。我们全家去过世界各地的许多米其林星级餐厅，孩子的到来通常会带来额外的关注和热情的欢迎。但在这里，我们感觉恰恰相反：好像我们并没有真正受到欢迎。对于一份1000丹麦克朗的菜单来说，这种态度比甜点里的朗姆酒更让人感到不快。真可惜，因为这道菜值得更好的。
我们最近一家人（两个大人和一个9岁的孩子）在丹麦的这家米其林星级餐厅共进晚餐。餐厅令人惊艳：优雅的北欧设计营造出温馨精致的氛围，让人立刻感到轻松自在。我们点的套餐菜品制作精美，营养均衡。
遗憾的是，服务远低于人们对这种水平餐厅的期望，破坏了这次用餐体验。甜点上来时，我们发现那是一个浸泡在朗姆酒里的蛋糕，酒味很重——我们觉得这不适合一个9岁的孩子。我们问餐厅领班是否有其他选择，但他的回答非常坚决，毫不理会，坚称没有酒，而且不愿意倾听或提供帮助。在米其林星级餐厅，人们期望得到更多的关怀和细心，尤其是在有孩子的情况下。
结果，我们的女儿几乎没吃甜点，我们也没吃，因为我们也不喜欢朗姆酒。收拾盘子时，盘子几乎还是满的，没有一个服务员问为什么——这种低劣的餐厅绝对不应该发生这种事。直到我们向另一位服务员要了份小礼物，才收到几份小礼物——不过这些很可能是早就准备好的。
虽然食物本身非常美味，但整体印象仍然很差。我们全家去过世界各地的许多米其林星级餐厅，孩子的到来通常会带来额外的关注和热情的欢迎。但在这里，我们感觉恰恰相反：好像我们并没有真正受到欢迎。对于一份1000丹麦克朗的菜单来说，这种态度比甜点里的朗姆酒更让人感到不快。真可惜，因为这道菜值得更好的。
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