Poor customer care, self catering lacking.
Stellenhof Farmstay B&B的点评
点评:There were power cuts (it happens) but the back up generator was broken so we had no electricity and no water (the water is electric powered by a pump). The manager couldn’t care less. No one offered us torches or checked we had water, despite the fact we were travelling with a baby. This went on for nearly 36 hours.
We were offered only a meagre cold buffet on offer at breakfast due to the power outage, despite other guests having full breakfasts as they were told it was possible to cook on gas- I’m unsure why we were treated less favourably. The second day only one of our breakfast orders was delivered to the table, the other was forgotten about.
We went to the restaurant for lunch- very uninspired menu and so average we didn’t venture there for dinner.
The self catering apartment is not fully functional. There are beds for 4 but only a table and chairs for 2. There are no sharp knives or baking trays, as well as no outdoor bbq area. The only outdoor seating is two chairs next to where the car is parked.
The price they are charging for family friendly luxury is outrageous if there is no electricity and no water with no contingency plan. Considering this is the price of 3 nights elsewhere, I would consider booking a different hotel.
翻译:停电了(这种情况时有发生),但备用发电机坏了,所以我们没有电也没有水(水是用泵供电的)。经理根本不在乎。尽管我们带着一个婴儿旅行,但没有人给我们手电筒或检查我们是否有水。这种情况持续了近 36 个小时。
由于停电,早餐只提供微薄的冷自助餐,尽管其他客人吃了全套早餐,因为他们被告知可以用煤气做饭——我不知道为什么我们的待遇更差。第二天,只有一份早餐送到了桌子上,另一份被遗忘了。
我们去餐厅吃午餐——菜单非常平淡无奇,而且很普通,所以我们没有去那里吃晚餐。
自助式公寓功能不全。有 4 张床,但只有一张桌子和 2 把椅子。没有锋利的刀或烤盘,也没有户外烧烤区。唯一的户外座位是汽车停放处旁边的两把椅子。
如果没有电和水,也没有应急计划,他们为家庭豪华住宿收取的费用实在是太离谱了。考虑到这是在其他地方住 3 晚的价格,我会考虑预订其他酒店。