点评:Seriously disappointed with this restaurant. I have already dealt with the manager Foster at this location but not happy with the lack of empathy,explanation, or professionalism regarding my issue in dealing with the Owner. I have sent a lengthy email only to be ignored... We ordered a series of enchiladas on Sept 3rd for takeout to eat on a local boat cruise. I have made arrangements to pick up the food bringing along an insulated container to put the takeout in, with the intention to eat the takeout meal within a half an hour. Upon opening the enchiladas in the scheduled time frame from the insulated bag-sealed paper bag-take-out containers. STONE COLD, unappetizing.. and quantity definitely not the 9 ordered or simply shriveled to nothing from tbe cold??.. but I was in a situation to feed a series of friends regardless... 5 out of the 7 people were Vomiting and Diarrhea within hours of ingestion. By process of elimination of what people put on their plates Enchiladas were the comman denominator.. Most were down and out for a couple of days.. One lost 10 lbs in 2 days..
I did call the local Manager and was offered my Money back... but Seriously throwing back the Cost is not Restitution for what we have Endured.. Super Upsetting and Embarrassing for me.. I have now taken time to read previous reviews... Wow. Seems to be an issue with pleasing clientele ... or you simply do not care.
翻译:对这家餐厅感到非常失望。我已经在这个地方与经理福斯特打交道,但对我在与业主打交道时缺乏同理心、解释或专业精神感到不满意。我发送了一封冗长的电子邮件,结果却被忽略了……我们在 9 月 3 日订购了一系列墨西哥卷饼,外卖在当地游船上吃。我已经安排好取餐带上保温容器装外卖,打算在半小时内吃完外卖。在预定的时间范围内从隔热袋密封纸袋取出容器中打开辣酱玉米饼馅。冰冷,令人倒胃口……而且数量绝对不是订购的 9 个,或者只是因为寒冷而萎缩得一无所有??……但无论如何我都可以喂养一系列朋友……7 个人中有 5 个在呕吐并且摄入后数小时内出现腹泻。通过消除人们放在他们盘子里的东西的过程,辣酱玉米饼馅是共同点。大多数人都倒下了几天。一个人在 2 天内减掉了 10 磅。
我确实给当地经理打了电话,他们给我退了钱……但说真的,退回成本并不是对我们所忍受的一切的补偿……对我来说超级令人沮丧和尴尬……我现在花时间阅读以前的评论…… 。 哇。似乎是取悦客户的问题……或者您根本不在乎。