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ligoure868
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U Pick ….EPIC fail
Upicktt的点评
点评：U Pick Farm …Today I experienced some of the most substandard service I have ever had in Trinidad.
👎🏽 Cold food
👎🏽a giddy, slow and unprofessional waitress
👎🏽wait time to receive meals in excess of an hour
👎🏽mixed up orders and forgotten drinks and side orders
👎🏽a charge for hot water with lemon and
👎🏽 condescension and prejudiced undertones from someone claiming to be the owner of the establishment.
When I raised the issue of the cold food, the alleged owner’s response was: “that was not possible”, her reasoning was that she brought the food to the table herself (perhaps her hands are hot plates) 🤷🏽♀️🤷🏽♀️, or did she think that 7 persons with different orders couldn’t tell the difference between hot and cold food? 🤔🤔🤔🤔
When I raised the issue of the $7 charge for the hot water and lemon, I was advised by the alleged owner that hot water and lemon was not a “service” she provided and the lemon had to be paid for. (This could have been shared when the order was placed…..just saying) 😑
She also mentioned that if I had not noticed, they don’t serve water because when people ask for water, they use bottled water and not tap. (I never asked about that 🤷🏽♀️)
No apology was offered for the cold food, giddy waitress, mixed up orders, forgotten side dishes 🤦🏾♀️🤦🏾♀️🤦🏾♀️. Nada
Instead she (the alleged owner) attempted to explain to me the concept of farm to table….because of course she assumes that I would have no notion of same. 😑
In retrospect, the error was mine, because I was operating under the false premise that the restaurant was about service and ensuring that paying customers were having a positive experience.
I forgot that service in T&T is second to “who yuh know”, “who know u” respect and other values.
I forgot that far too often in T&T we let these poor service experiences slide.
The “service” (rather the unrepentant LACK of same) @U Pick Farm wreaked of all the ISMS I despise and will not condone.
The contemptuous 10% offered off the bill was beside the point.
A simple apology for the abysmal service and cold food would have sufficed.
In T&T we have an ill conceived notion about there being a correlation between money and class. There is ABSOLUTELY no relationship between these things.
The alleged owner forgot the basic principles of customer service so for this and a few other things @ U Pick Farm - an EPIC fail. 👎🏽👎🏽👎🏽👎🏽👎🏽😑😑😑😑😑😑
👎🏽 Cold food
👎🏽a giddy, slow and unprofessional waitress
👎🏽wait time to receive meals in excess of an hour
👎🏽mixed up orders and forgotten drinks and side orders
👎🏽a charge for hot water with lemon and
👎🏽 condescension and prejudiced undertones from someone claiming to be the owner of the establishment.
When I raised the issue of the cold food, the alleged owner’s response was: “that was not possible”, her reasoning was that she brought the food to the table herself (perhaps her hands are hot plates) 🤷🏽♀️🤷🏽♀️, or did she think that 7 persons with different orders couldn’t tell the difference between hot and cold food? 🤔🤔🤔🤔
When I raised the issue of the $7 charge for the hot water and lemon, I was advised by the alleged owner that hot water and lemon was not a “service” she provided and the lemon had to be paid for. (This could have been shared when the order was placed…..just saying) 😑
She also mentioned that if I had not noticed, they don’t serve water because when people ask for water, they use bottled water and not tap. (I never asked about that 🤷🏽♀️)
No apology was offered for the cold food, giddy waitress, mixed up orders, forgotten side dishes 🤦🏾♀️🤦🏾♀️🤦🏾♀️. Nada
Instead she (the alleged owner) attempted to explain to me the concept of farm to table….because of course she assumes that I would have no notion of same. 😑
In retrospect, the error was mine, because I was operating under the false premise that the restaurant was about service and ensuring that paying customers were having a positive experience.
I forgot that service in T&T is second to “who yuh know”, “who know u” respect and other values.
I forgot that far too often in T&T we let these poor service experiences slide.
The “service” (rather the unrepentant LACK of same) @U Pick Farm wreaked of all the ISMS I despise and will not condone.
The contemptuous 10% offered off the bill was beside the point.
A simple apology for the abysmal service and cold food would have sufficed.
In T&T we have an ill conceived notion about there being a correlation between money and class. There is ABSOLUTELY no relationship between these things.
The alleged owner forgot the basic principles of customer service so for this and a few other things @ U Pick Farm - an EPIC fail. 👎🏽👎🏽👎🏽👎🏽👎🏽😑😑😑😑😑😑
翻译：U Pick Farm …今天我体验到了我在特立尼达经历过的一些最不合格的服务。
👎🏽冷食
👎🏽一个头晕、缓慢且不专业的女服务员
👎🏽等待取餐时间超过一个小时
👎🏽混淆了订单以及忘记了饮料和配菜
👎🏽加柠檬的热水要收费
👎🏽 自称是该场所所有者的人的居高临下和偏见的语气。
当我提出冷食的问题时，据称店主的回答是：“那不可能”，她的理由是她自己把食物端到桌上（可能她的手是热盘子）🤷🏽♀️🤷🏽 ♀️，还是她以为7个人点不同的菜，分不清冷热食物？ 🤔🤔🤔🤔
当我提出7美元的热水和柠檬收费问题时，据称业主告诉我，热水和柠檬不是她提供的“服务”，柠檬必须付费。 （这可以在下订单时分享......只是说）😑
她还提到，如果我没有注意到的话，他们不提供水，因为当人们要水时，他们使用瓶装水而不是自来水。 （我从来没有问过这个🤷🏽♀️）
没有为冷食、头晕的女服务员、混淆的订单、忘记配菜🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️道歉。纳达
相反，她（所谓的所有者）试图向我解释从农场到餐桌的概念……因为她当然认为我不会有同样的概念。 😑
回想起来，错误是我的，因为我在错误的前提下经营餐厅，认为餐厅注重服务并确保付费顾客获得积极的体验。
我忘记了大统华的服务仅次于“谁认识”、“谁认识你”尊重和其他价值观。
我忘记了，在 T&T，我们经常忽视这些糟糕的服务体验。
@U Pick Farm 的“服务”（而不是顽固地缺乏相同的服务）造成了我鄙视并且不会宽恕的所有 ISMS。
账单上令人蔑视的 10% 折扣并不是重点。
对糟糕的服务和冷食的简单道歉就足够了。
在T&T，我们对金钱和阶级之间存在关联有一个错误的观念。这些事情之间绝对没有任何关系。
所谓的所有者忘记了客户服务的基本原则，因此对于这个和其他一些事情@ U Pick Farm - 一个史诗般的失败。 👎🏽👎🏽👎🏽👎🏽👎🏽😑😑😑😑😑😑
👎🏽冷食
👎🏽一个头晕、缓慢且不专业的女服务员
👎🏽等待取餐时间超过一个小时
👎🏽混淆了订单以及忘记了饮料和配菜
👎🏽加柠檬的热水要收费
👎🏽 自称是该场所所有者的人的居高临下和偏见的语气。
当我提出冷食的问题时，据称店主的回答是：“那不可能”，她的理由是她自己把食物端到桌上（可能她的手是热盘子）🤷🏽♀️🤷🏽 ♀️，还是她以为7个人点不同的菜，分不清冷热食物？ 🤔🤔🤔🤔
当我提出7美元的热水和柠檬收费问题时，据称业主告诉我，热水和柠檬不是她提供的“服务”，柠檬必须付费。 （这可以在下订单时分享......只是说）😑
她还提到，如果我没有注意到的话，他们不提供水，因为当人们要水时，他们使用瓶装水而不是自来水。 （我从来没有问过这个🤷🏽♀️）
没有为冷食、头晕的女服务员、混淆的订单、忘记配菜🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️道歉。纳达
相反，她（所谓的所有者）试图向我解释从农场到餐桌的概念……因为她当然认为我不会有同样的概念。 😑
回想起来，错误是我的，因为我在错误的前提下经营餐厅，认为餐厅注重服务并确保付费顾客获得积极的体验。
我忘记了大统华的服务仅次于“谁认识”、“谁认识你”尊重和其他价值观。
我忘记了，在 T&T，我们经常忽视这些糟糕的服务体验。
@U Pick Farm 的“服务”（而不是顽固地缺乏相同的服务）造成了我鄙视并且不会宽恕的所有 ISMS。
账单上令人蔑视的 10% 折扣并不是重点。
对糟糕的服务和冷食的简单道歉就足够了。
在T&T，我们对金钱和阶级之间存在关联有一个错误的观念。这些事情之间绝对没有任何关系。
所谓的所有者忘记了客户服务的基本原则，因此对于这个和其他一些事情@ U Pick Farm - 一个史诗般的失败。 👎🏽👎🏽👎🏽👎🏽👎🏽😑😑😑😑😑😑
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