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Appalling Customer Service! Booked meal for 2 cancelled on arrival!
Relax5810631****
Appalling Customer Service! Booked meal for 2 cancelled on arrival!
Harbour and Company的点评
点评：My partner and I travelled from Bangor by taxi and arrived promptly at Harbour and Co for our 7.30pm booking. On arrival we were informed by a stony faced member of staff that there had been a ‘mishap’ and we could not dine. No further explanation was provided. Indeed, we were not even offered an apology. It was all very cold and matter of fact. We could see that the kitchen was still active and food was coming out of the kitchen, adding further to our confusion. Thankfully, the Jamaica Inn were able to take us at 8pm. However, Harbour and Co ended up costung us an additional £50 for taxi travel to and from Bangor. We could have walked to the Jamaica Inn from our home and this would have been a much more affordable night all round. Customer service should be at the heart of everything you do at Harbour and Co! A phone call 20 minutes prior to our booking would have saved your customers a lot of time, hassle and money! We won’t be back!
翻译：我和我的搭档从班戈乘出租车出发，准时到达了 Harbour and Co，我们预定的时间为晚上 7:30。到达后，一位面无表情的工作人员告诉我们，发生了“意外”，我们无法用餐。他们没有提供进一步的解释。事实上，他们甚至没有向我们道歉。一切都非常冷漠和理所当然。我们可以看到厨房仍在忙碌，食物正在从厨房里出来，这让我们更加困惑。谢天谢地，牙买加旅馆能够在晚上 8 点接我们。然而，Harbour and Co 最终让我们额外花费了 50 英镑的出租车费往返班戈。我们本可以从家里步行到牙买加旅馆，这样一晚的费用会便宜得多。客户服务应该是 Harbour and Co 一切工作的核心！如果我们在预订前 20 分钟打电话，就可以为客户节省大量时间、麻烦和金钱！我们不会再来了！
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