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Food is nice, service lets them down.
David G
Food is nice, service lets them down.
Spitiko的点评
点评：We’d visited this place before and the lunch we had was good. On the back of that we decided a few days later to have dinner.
We ordered, the waitress confirmed what we had ordered (which was correct) however when the meal arrived only three plates were put down despite there being four of us.
I waited patiently. Food came out for other patrons, I waited more and queried the waitress who advised it was just coming. I waited more. More food for other tables came out. I asked the waitress again, it’s just coming.
By this point all other members of my family had finished, I’d told them to.
25 mins had past, still no food. I asked the waitress to cancel my order and just bring a plate of fried potatoes.
I ate the remains of my sons dinner.
35 mins past by the time a plate came out with the original order, by then I didn’t want it. Got the bill and left.
Staff were apologetic, however it didn’t make up for the poor service.
To the staff. It doesn’t matter how good the food is, the service has to match. Don’t blame each other, you are a team that work together.
When the mistake is discovered, you work as quickly and honestly to recover from it.
On realisation that the order was short the chef should be asked to make the new one straight away and be the next thing he makes, not just adding an new order into the kitchen.
Won’t be going back, food was nice enough, service let them down.
We ordered, the waitress confirmed what we had ordered (which was correct) however when the meal arrived only three plates were put down despite there being four of us.
I waited patiently. Food came out for other patrons, I waited more and queried the waitress who advised it was just coming. I waited more. More food for other tables came out. I asked the waitress again, it’s just coming.
By this point all other members of my family had finished, I’d told them to.
25 mins had past, still no food. I asked the waitress to cancel my order and just bring a plate of fried potatoes.
I ate the remains of my sons dinner.
35 mins past by the time a plate came out with the original order, by then I didn’t want it. Got the bill and left.
Staff were apologetic, however it didn’t make up for the poor service.
To the staff. It doesn’t matter how good the food is, the service has to match. Don’t blame each other, you are a team that work together.
When the mistake is discovered, you work as quickly and honestly to recover from it.
On realisation that the order was short the chef should be asked to make the new one straight away and be the next thing he makes, not just adding an new order into the kitchen.
Won’t be going back, food was nice enough, service let them down.
翻译：我们以前来过这个地方，我们吃的午餐很好。基于此，我们决定几天后去吃晚饭。
我们点了菜，女服务员确认了我们点的菜（这是正确的），但是当饭菜到达时，尽管我们有四个人，但只放下了三个盘子。
我耐心地等待着。食物已经为其他顾客准备好了，我等了更长时间，并询问女服务员，她告诉我们食物刚刚来。我又等了一会儿。其他桌子上有更多的食物出来了。我又问服务员，刚到。
到那时，我的所有其他家庭成员都已经完成了，这是我告诉他们的。
25分钟过去了，仍然没有食物。我让服务员取消我的订单，只送一盘炸土豆。
我吃了儿子剩下的晚餐。
35 分钟过去了，原来的订单的盘子出来了，那时我已经不想要了。拿到账单就离开了。
工作人员表示歉意，但这并不能弥补糟糕的服务。
给工作人员。不管食物有多好，服务都必须匹配。不要互相指责，你们是一个共同努力的团队。
当错误被发现时，你会尽快、诚实地从错误中恢复过来。
当意识到订单数量不足时，应该要求厨师立即制作新订单并成为他制作的下一道菜，而不仅仅是在厨房中添加新订单。
不会回去，食物足够好，服务让他们失望。
我们点了菜，女服务员确认了我们点的菜（这是正确的），但是当饭菜到达时，尽管我们有四个人，但只放下了三个盘子。
我耐心地等待着。食物已经为其他顾客准备好了，我等了更长时间，并询问女服务员，她告诉我们食物刚刚来。我又等了一会儿。其他桌子上有更多的食物出来了。我又问服务员，刚到。
到那时，我的所有其他家庭成员都已经完成了，这是我告诉他们的。
25分钟过去了，仍然没有食物。我让服务员取消我的订单，只送一盘炸土豆。
我吃了儿子剩下的晚餐。
35 分钟过去了，原来的订单的盘子出来了，那时我已经不想要了。拿到账单就离开了。
工作人员表示歉意，但这并不能弥补糟糕的服务。
给工作人员。不管食物有多好，服务都必须匹配。不要互相指责，你们是一个共同努力的团队。
当错误被发现时，你会尽快、诚实地从错误中恢复过来。
当意识到订单数量不足时，应该要求厨师立即制作新订单并成为他制作的下一道菜，而不仅仅是在厨房中添加新订单。
不会回去，食物足够好，服务让他们失望。
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