点评:The booking/ reception staff were rude, unhelpful and unfriendly via email and in person. When we changed from three guests to two one month out, they refused to reimburse any money, saying we had been allocated a big room. This didn’t seem fair given they only needed to supply linen, towels or breakfast for two people, we would have been happy in a smaller room, and I gave them plenty of notice. I would have cancelled when I received their unfriendly response but they do not refund once you have paid (and they ask for payment a long time in advance). The hotel is aligned with the Rota Vicentina walk which is why we booked but it doesn’t have the warm character or welcoming feel of other places we stayed along the way. It’s expensive too. My advice: Look around for something cheaper that has more character and a flexible cancellation policy. If you do book, read the fine print.
翻译:预订/接待人员在电子邮件和面对面交流中态度粗鲁、冷漠、不友好。一个月前,当我们从三位客人改为两位客人时,他们拒绝退还任何款项,说我们被分配了一间大房间。这似乎不公平,因为他们只需要为两人提供床单、毛巾或早餐,我们住在小房间里也会很开心,而且我提前通知了他们。当我收到他们不友好的回复时,我本想取消预订,但一旦你付款,他们就不会退款(而且他们要求提前很长时间付款)。这家酒店与 Rota Vicentina 步道对齐,这就是我们预订的原因,但它没有我们在途中住过的其他地方那种温馨的特色或热情好客的感觉。它也很贵。我的建议:寻找更便宜、更有特色、取消政策灵活的酒店。如果你要预订,请阅读细则。