点评:We arrived on all inclusive booking to find they were not expecting us,after sorting it out we went to lunch only to be refused a beer and glass of wine,on the hotel information card in the room stated that drinks are available with meals plus at two bars.The reality was both inclusive bars were shut and a temporarily set up outside replaced them see photo of pool bar.We were also refused drinks at dinner so took to eating and drinking outside the property.The room was taty and cleaniness left a little to be desired.On departure our taxi was due at 0730 we waited 45 minutes then asked reception they had a note for us that the taxi was put back to 0830 they didn't think to let us know.Poor customer service! We could have had breakfast if we had known instead of going to the airport hungry
翻译:我们预订的是全包服务,到达酒店后发现他们并没有期待我们的到来。解决之后我们去吃午餐,却被拒绝提供啤酒和葡萄酒。房间里的酒店信息卡上写着,餐饮和两家酒吧都提供饮料。实际情况是,两家全包酒吧都关门了,外面临时设立了一个酒吧来代替它们(见泳池酒吧的照片)。晚餐时,我们也被拒绝提供饮料,所以只好在酒店外面吃喝。房间很破旧,清洁程度也有些不尽如人意。出发时,我们的出租车应该在 07:30 到达,我们等了 45 分钟,然后询问前台,他们给我们留了张纸条,说出租车要推迟到 08:30 才到,他们没想到要让我们知道。糟糕的客户服务!如果我们早知道的话,我们本来可以吃早餐的,而不是饿着肚子去机场