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Good property but terrible staff.
Ginger Bharuch的点评
点评：We had booked 2 LuxTwin rooms in this hotel while transiting. Rooms and the property is good, but the staff and their attitude / conduct / training is very poor. Car parking is dirt parking and is dirty.
We checked in at 1600hrs, and were given rooms on 2nd floor. Told us that rooms on higher floor were not ready (at 1600 hrs!!). They only gave us the keys. We had to ask if our meals were included. meal timings, restaurant location and wifi. Lack of training?? When we went to the rooms, there was a heap of used plates and stinking leftover food left at our door. It took 30 minutes to get it removed. There were no towels, condiments, toiletries or teacups in the room.(And the rooms were ready!!) Had to call them again and again to get the essentials.
Next morning, we went for breakfast at 0715. It was ready but litter, trash and food waste from previous night was still lying on the floor. Guests were having breakfast in the same state of cleanliness. There were bones and used tissues, torn bills under our table. It was not cleaned till we left at 0800.
Tap water was salty, not only hard and unfit for brushing. The technician said there was some problem with the system but reception told us it was normal.
Basically, the hotel has untrained, inefficient and disgruntled staff.
We checked in at 1600hrs, and were given rooms on 2nd floor. Told us that rooms on higher floor were not ready (at 1600 hrs!!). They only gave us the keys. We had to ask if our meals were included. meal timings, restaurant location and wifi. Lack of training?? When we went to the rooms, there was a heap of used plates and stinking leftover food left at our door. It took 30 minutes to get it removed. There were no towels, condiments, toiletries or teacups in the room.(And the rooms were ready!!) Had to call them again and again to get the essentials.
Next morning, we went for breakfast at 0715. It was ready but litter, trash and food waste from previous night was still lying on the floor. Guests were having breakfast in the same state of cleanliness. There were bones and used tissues, torn bills under our table. It was not cleaned till we left at 0800.
Tap water was salty, not only hard and unfit for brushing. The technician said there was some problem with the system but reception told us it was normal.
Basically, the hotel has untrained, inefficient and disgruntled staff.
翻译：我们在这家酒店转机时预订了两间豪华双床房。房间和设施都不错，但员工的态度/行为/培训非常差。停车场是土路停车场，很脏。
我们下午4点入住，被安排在二楼。他们告诉我们楼上的房间还没有准备好（下午4点！！）。他们只给了我们钥匙。我们不得不询问是否包含餐费、用餐时间、餐厅位置和无线网络。缺乏培训？？我们到房间时，门口堆满了用过的盘子和散发着恶臭的剩菜。花了30分钟才把它们清理干净。房间里没有毛巾、调味品、洗漱用品或茶杯。（房间已经准备好了！！）我们不得不一次又一次地打电话让他们拿必需品。
第二天早上7点15分，我们去吃早餐。早餐已经准备好了，但地上仍然散落着前一天晚上的垃圾、杂物和食物残渣。客人吃早餐时，卫生状况也一成不变。桌子底下散落着骨头、用过的纸巾和撕碎的钞票。直到我们早上8点离开，才有人清理。
自来水很咸，不仅水硬，而且根本没法刷。技术人员说是系统出了问题，但前台告诉我们这是正常现象。
总而言之，这家酒店的员工缺乏培训，效率低下，而且心怀不满。
我们下午4点入住，被安排在二楼。他们告诉我们楼上的房间还没有准备好（下午4点！！）。他们只给了我们钥匙。我们不得不询问是否包含餐费、用餐时间、餐厅位置和无线网络。缺乏培训？？我们到房间时，门口堆满了用过的盘子和散发着恶臭的剩菜。花了30分钟才把它们清理干净。房间里没有毛巾、调味品、洗漱用品或茶杯。（房间已经准备好了！！）我们不得不一次又一次地打电话让他们拿必需品。
第二天早上7点15分，我们去吃早餐。早餐已经准备好了，但地上仍然散落着前一天晚上的垃圾、杂物和食物残渣。客人吃早餐时，卫生状况也一成不变。桌子底下散落着骨头、用过的纸巾和撕碎的钞票。直到我们早上8点离开，才有人清理。
自来水很咸，不仅水硬，而且根本没法刷。技术人员说是系统出了问题，但前台告诉我们这是正常现象。
总而言之，这家酒店的员工缺乏培训，效率低下，而且心怀不满。
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