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Restauranteur overcharged for every item
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Restauranteur overcharged for every item
Pizzeria Toni的点评
点评：Restauranteur overcharged for every item
Two of us visited this Italian restaurant. Quality of food was mixed. New owner was friendly.
Paying: I went in to the counter alone without my German friend. Obvious foreigner target?
Waiter/owner provided me a single, round number to pay, no itemized receipt. Number seemed in error: a round number and much too high. I therefore asked for the itemized receipt. He went to his machine and punched in data for a good five minutes. I wondered what the hell he was doing for so long. At the same time, I was confirming in my head that something was amiss.
When the waiter/owner returned with a receipt listing all of the ordered items, not a single price matched the price on the menu, the cost of each item substantially inflated by about 20%!
I asked for the physical menu with prices, and proceeded to identify all of the errors, item by item. Under my watchful eye, he then—unapologetically—corrected every cost by hand to conform to the printed menu price, reducing the final bill by about 20%.
Some discrepancies remained but I let them slide. All were in error favoring the restauranteur. I knew at this point that there would be no tip -- I normally am a heavy tipper (restaurant employees are generally hard workers and deserve it, even if they are sometimes abrasive). Ironically, my tip would’ve been about 20%.
No apology was forthcoming. I told restauranteur with a friendly demeanor that it would be correct if he apologized. He then, with reluctance, dutifully did so, pro forma. Quite an unpleasant experience.
Beware: Foreigners can do addition! Beware! if you visit this restaurant!
See attached photos. If interested in further examination, menu is on their website with prices as of today. Photos, attached, are
1. original bill -- with restauranteur's corrections, in pen.
2. Owner’s rewritten bill by hand (don’t know why he did this, I did not request it).
A couple of other comments.
1. I ordered a Pils (only option on menu: .3l for €3). He brought me an unordered large (.5l) but charged me €6 then reduced it to €5.40 during the correction phase.
2. We each ordered a double espresso. No double espresso on the menu, but charged for four single espresso's, which is ridiculous. No restaurant does that. €10 for two double espresso‘s?!
Note: although I am a foreigner, I speak OK German and it was no problem for me to address this situation, but not pleasant. My German friend was outraged.
I dislike writing negative reviews, especially for a restaurant starting out with a new owner, but this was beyond the pale and I think it necessary that people be forewarned.
Two of us visited this Italian restaurant. Quality of food was mixed. New owner was friendly.
Paying: I went in to the counter alone without my German friend. Obvious foreigner target?
Waiter/owner provided me a single, round number to pay, no itemized receipt. Number seemed in error: a round number and much too high. I therefore asked for the itemized receipt. He went to his machine and punched in data for a good five minutes. I wondered what the hell he was doing for so long. At the same time, I was confirming in my head that something was amiss.
When the waiter/owner returned with a receipt listing all of the ordered items, not a single price matched the price on the menu, the cost of each item substantially inflated by about 20%!
I asked for the physical menu with prices, and proceeded to identify all of the errors, item by item. Under my watchful eye, he then—unapologetically—corrected every cost by hand to conform to the printed menu price, reducing the final bill by about 20%.
Some discrepancies remained but I let them slide. All were in error favoring the restauranteur. I knew at this point that there would be no tip -- I normally am a heavy tipper (restaurant employees are generally hard workers and deserve it, even if they are sometimes abrasive). Ironically, my tip would’ve been about 20%.
No apology was forthcoming. I told restauranteur with a friendly demeanor that it would be correct if he apologized. He then, with reluctance, dutifully did so, pro forma. Quite an unpleasant experience.
Beware: Foreigners can do addition! Beware! if you visit this restaurant!
See attached photos. If interested in further examination, menu is on their website with prices as of today. Photos, attached, are
1. original bill -- with restauranteur's corrections, in pen.
2. Owner’s rewritten bill by hand (don’t know why he did this, I did not request it).
A couple of other comments.
1. I ordered a Pils (only option on menu: .3l for €3). He brought me an unordered large (.5l) but charged me €6 then reduced it to €5.40 during the correction phase.
2. We each ordered a double espresso. No double espresso on the menu, but charged for four single espresso's, which is ridiculous. No restaurant does that. €10 for two double espresso‘s?!
Note: although I am a foreigner, I speak OK German and it was no problem for me to address this situation, but not pleasant. My German friend was outraged.
I dislike writing negative reviews, especially for a restaurant starting out with a new owner, but this was beyond the pale and I think it necessary that people be forewarned.
翻译：餐厅老板对每件商品多收了钱
我们两个人参观了这家意大利餐厅。食物的质量参差不齐。新主人很友好。
付款：我一个人去柜台，没有我的德国朋友。明显的外国人目标？
服务员/老板为我提供了一个单一的圆形号码来支付，没有详细收据。数字似乎有误：一个整数而且太高了。因此，我要求提供明细收据。他走到他的机器前输入了整整五分钟的数据。我想知道他这么长时间到底在做什么。与此同时，我在脑海中确认有什么地方不对劲。
当服务员/老板带着一张列出所有订购商品的收据返回时，没有一个价格与菜单上的价格相符，每件商品的成本大幅膨胀了约 20%！
我要求提供带有价格的实体菜单，然后逐项找出所有错误。在我的注视下，他随后——毫无歉意地——手工更正了每一项成本，以符合打印的菜单价格，将最终账单减少了大约 20%。
仍然存在一些差异，但我让它们滑动。所有人都错误地偏袒餐馆老板。在这一点上，我知道不会有小费——我通常是一个重度小费者（餐厅员工通常是勤奋的工作人员，即使他们有时很粗鲁，也应该得到小费）。具有讽刺意味的是，我的小费大约是 20%。
没有道歉。我以友好的态度告诉餐馆老板，如果他道歉就对了。然后，他不情愿地尽职尽责地这样做了，形式上。相当不愉快的经历。
注意：老外可以做加法！谨防！如果你去这家餐厅！
请参阅所附照片。如果有兴趣进一步检查，菜单在他们的网站上，价格截至今天。附上的照片是
1. 原始账单——带有餐厅老板更正的笔迹。
2. 老板手写的账单（不知道他为什么要这样做，我没有要求）。
其他一些评论。
1. 我点了比尔森啤酒（菜单上只有一个选项：.3 升，3 欧元）。他给我带来了一个未订购的大号 (.5l)，但向我收取了 6 欧元，然后在更正阶段将其降至 5.40 欧元。
2. 我们每人点了一份双份意式浓缩咖啡。菜单上没有双份意式浓缩咖啡，但收取四份单份意式浓缩咖啡的费用，这太荒谬了。没有餐厅这样做。两杯双份意式浓缩咖啡 10 欧元？！
注意：虽然我是外国人，但我的德语说得很好，解决这种情况对我来说没问题，但并不愉快。我的德国朋友很生气。
我不喜欢写负面评论，尤其是对于一家刚换了新老板的餐厅，但这太过分了，我认为有必要预先警告人们。
我们两个人参观了这家意大利餐厅。食物的质量参差不齐。新主人很友好。
付款：我一个人去柜台，没有我的德国朋友。明显的外国人目标？
服务员/老板为我提供了一个单一的圆形号码来支付，没有详细收据。数字似乎有误：一个整数而且太高了。因此，我要求提供明细收据。他走到他的机器前输入了整整五分钟的数据。我想知道他这么长时间到底在做什么。与此同时，我在脑海中确认有什么地方不对劲。
当服务员/老板带着一张列出所有订购商品的收据返回时，没有一个价格与菜单上的价格相符，每件商品的成本大幅膨胀了约 20%！
我要求提供带有价格的实体菜单，然后逐项找出所有错误。在我的注视下，他随后——毫无歉意地——手工更正了每一项成本，以符合打印的菜单价格，将最终账单减少了大约 20%。
仍然存在一些差异，但我让它们滑动。所有人都错误地偏袒餐馆老板。在这一点上，我知道不会有小费——我通常是一个重度小费者（餐厅员工通常是勤奋的工作人员，即使他们有时很粗鲁，也应该得到小费）。具有讽刺意味的是，我的小费大约是 20%。
没有道歉。我以友好的态度告诉餐馆老板，如果他道歉就对了。然后，他不情愿地尽职尽责地这样做了，形式上。相当不愉快的经历。
注意：老外可以做加法！谨防！如果你去这家餐厅！
请参阅所附照片。如果有兴趣进一步检查，菜单在他们的网站上，价格截至今天。附上的照片是
1. 原始账单——带有餐厅老板更正的笔迹。
2. 老板手写的账单（不知道他为什么要这样做，我没有要求）。
其他一些评论。
1. 我点了比尔森啤酒（菜单上只有一个选项：.3 升，3 欧元）。他给我带来了一个未订购的大号 (.5l)，但向我收取了 6 欧元，然后在更正阶段将其降至 5.40 欧元。
2. 我们每人点了一份双份意式浓缩咖啡。菜单上没有双份意式浓缩咖啡，但收取四份单份意式浓缩咖啡的费用，这太荒谬了。没有餐厅这样做。两杯双份意式浓缩咖啡 10 欧元？！
注意：虽然我是外国人，但我的德语说得很好，解决这种情况对我来说没问题，但并不愉快。我的德国朋友很生气。
我不喜欢写负面评论，尤其是对于一家刚换了新老板的餐厅，但这太过分了，我认为有必要预先警告人们。
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