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Consistently Slow Service – Needs Urgent Management Attention
Johnecko
Consistently Slow Service – Needs Urgent Management Attention
McDonald's的点评
点评：Unfortunately, this is one of the poorest-performing McDonald’s branches I’ve experienced — not just in Liverpool, but potentially nationwide.
Whether ordering inside or via the drive-thru, the wait times are consistently long. On every visit, I’ve waited at least 15 minutes for food. Most recently, I popped in just to grab two hash browns and ended up waiting 20 minutes. I eventually had to stop a staff member delivering someone else’s order and ask her directly for mine.
Since the refurbishment, the restaurant feels severely understaffed. Much of the team seem hidden away behind the newly installed wall partitions, and there's a noticeable lack of presence on the floor. Despite the sleek new look, the service has significantly declined.
It's astonishing how many 1-star reviews this location has received — both here and on Google. It begs the question: how has McDonald’s management not stepped in to address what’s clearly an ongoing issue?
To be fair, some staff members are polite and clearly doing their best under pressure. I genuinely sympathise with them, as they’re left to deal with frustrated customers facing long delays.
There are often four or five cars parked up outside, blocking the drive-thru while waiting for their food — a regular sight that speaks volumes about the efficiency (or lack thereof).
At this point, you’d likely be quicker cooking the meal yourself — or, if you're local, catching a bus to Huyton, eating inside that branch, and getting the bus back to Prescot. It’s that bad.
Whether ordering inside or via the drive-thru, the wait times are consistently long. On every visit, I’ve waited at least 15 minutes for food. Most recently, I popped in just to grab two hash browns and ended up waiting 20 minutes. I eventually had to stop a staff member delivering someone else’s order and ask her directly for mine.
Since the refurbishment, the restaurant feels severely understaffed. Much of the team seem hidden away behind the newly installed wall partitions, and there's a noticeable lack of presence on the floor. Despite the sleek new look, the service has significantly declined.
It's astonishing how many 1-star reviews this location has received — both here and on Google. It begs the question: how has McDonald’s management not stepped in to address what’s clearly an ongoing issue?
To be fair, some staff members are polite and clearly doing their best under pressure. I genuinely sympathise with them, as they’re left to deal with frustrated customers facing long delays.
There are often four or five cars parked up outside, blocking the drive-thru while waiting for their food — a regular sight that speaks volumes about the efficiency (or lack thereof).
At this point, you’d likely be quicker cooking the meal yourself — or, if you're local, catching a bus to Huyton, eating inside that branch, and getting the bus back to Prescot. It’s that bad.
翻译：不幸的是，这是我体验过的麦当劳表现最差的分店之一——不仅在利物浦，可能在全国范围内都是如此。
无论是堂食还是免下车点餐，等待时间总是很长。每次去，我都至少要等15分钟才能吃到餐。最近一次，我进去只是为了买两个薯饼，结果等了20分钟。最后，我不得不叫停一位正在送别人的餐的员工，直接问她要我的。
自从翻新以来，这家餐厅感觉人手严重不足。很多员工似乎都躲在新安装的隔墙后面，而且地面上也明显没有人。尽管餐厅焕然一新，但服务质量却大幅下降。
这家店收到的1星评价数量之多令人震惊——无论是在官网还是谷歌上。这不禁让人思考：麦当劳的管理层怎么没有介入解决这个显然持续存在的问题呢？
平心而论，有些员工很有礼貌，显然在压力下尽力而为。我真心同情他们，因为他们不得不面对长时间延误、沮丧的顾客。
经常有四五辆车停在外面，堵住了得来速通道，让他们等着点菜——这种景象很常见，足以说明他们的效率（或者说效率低下）。
在这种情况下，你可能会自己做饭更快——或者，如果你是本地人，坐公交车去Huyton，在分店里吃，然后再坐公交车回普雷斯科特。情况就是这么糟糕。
无论是堂食还是免下车点餐，等待时间总是很长。每次去，我都至少要等15分钟才能吃到餐。最近一次，我进去只是为了买两个薯饼，结果等了20分钟。最后，我不得不叫停一位正在送别人的餐的员工，直接问她要我的。
自从翻新以来，这家餐厅感觉人手严重不足。很多员工似乎都躲在新安装的隔墙后面，而且地面上也明显没有人。尽管餐厅焕然一新，但服务质量却大幅下降。
这家店收到的1星评价数量之多令人震惊——无论是在官网还是谷歌上。这不禁让人思考：麦当劳的管理层怎么没有介入解决这个显然持续存在的问题呢？
平心而论，有些员工很有礼貌，显然在压力下尽力而为。我真心同情他们，因为他们不得不面对长时间延误、沮丧的顾客。
经常有四五辆车停在外面，堵住了得来速通道，让他们等着点菜——这种景象很常见，足以说明他们的效率（或者说效率低下）。
在这种情况下，你可能会自己做饭更快——或者，如果你是本地人，坐公交车去Huyton，在分店里吃，然后再坐公交车回普雷斯科特。情况就是这么糟糕。
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