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A small customer service la ed with confrontational attitude. Very unwelcome at Christmas.
gerrym678
A small customer service la ed with confrontational attitude. Very unwelcome at Christmas.
Hoylake Lights的点评
点评：As a regular visitor to the Lighthouse and a resident in Hoylake I was alarmed to experience what can only be described as the worst customer service I have ever witnessed. Having chosen a table and selected my meal I pointed out my table which the assistant (duty manager) described as dirty. I asked that it be cleaned only to be told "when I can" in a most confrontational tone. I asked that it be done at least before the food arrived. I was told that as there were other tables in the crowded area of the restaurant there was no guarantee. The tone was such that I was prompted to ask why she would speak to a customer in such a confrontational manner. I was then asked "Do you want this order or not?" When I said I did but also wanted the table clearing before eating I was told that the order was being shut down, with a rejoined of "happy Christmas". The manager was still talking loudly as I left the restaurant i have patronised these last seven years. I won't be returning. Happy Christmas indeed!
翻译：作为灯塔餐厅的常客和霍伊莱克的居民，我惊恐地发现，我所经历的客户服务简直是史上最差。我选了一张桌子，点了餐，我指着我的桌子说，助理（值班经理）说桌子很脏。我要求他们打扫，但他们却用一种极具对抗性的语气告诉我“等我有能力的时候再打扫”。我要求至少在食物送来之前打扫。他们告诉我，由于餐厅人流密集的区域还有其他桌子，所以不能保证。这种语气促使我问她，为什么她会用这种对抗性的方式和顾客说话。然后他们问我“你要不要这个订单？”当我说我要，但也希望在吃饭前清理桌子时，他们告诉我订单被关闭了，并回复说“圣诞快乐”。当我离开这家我光顾了七年的餐厅时，经理还在大声说话。我不会再来了。圣诞快乐！
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