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Not Good Customer Service
lindapW3423XM
Not Good Customer Service
Pink Garlic的点评
点评：Not had an Indian for a little while so ordered from Pink Garlic tonight.
Came to £30 for us two. Collected it but found no Peshwari Nan when my husband got home. Rang them to tell them, and they said they'd send one when a driver comes in, but couldn't say how long, so my husband went back for it. He also told them he didn't get our 10% discount for collection, but was told that it's only for cash! He said it doesn't say that on your menu, just "10% all orders over £25" T&c applies" She said it's in the T&Cs. Who reads those on a menu! How about just saying "10% off order over £25 if Paying Cash"!!
Surely, that's a lot clearer.
She did offer a free Nan next time, but there won't be a next time.
A good will gesture for forgetting our Nan, having to go back again for it while our meal goes cold, and not giving the 10% off would have made a difference and we would have ordered again.
Not good customer service.
Came to £30 for us two. Collected it but found no Peshwari Nan when my husband got home. Rang them to tell them, and they said they'd send one when a driver comes in, but couldn't say how long, so my husband went back for it. He also told them he didn't get our 10% discount for collection, but was told that it's only for cash! He said it doesn't say that on your menu, just "10% all orders over £25" T&c applies" She said it's in the T&Cs. Who reads those on a menu! How about just saying "10% off order over £25 if Paying Cash"!!
Surely, that's a lot clearer.
She did offer a free Nan next time, but there won't be a next time.
A good will gesture for forgetting our Nan, having to go back again for it while our meal goes cold, and not giving the 10% off would have made a difference and we would have ordered again.
Not good customer service.
翻译：有一段时间没吃印度菜了，所以今晚从 Pink Garlic 订了餐。
我们两个人一共花了 30 英镑。我丈夫回家后，我去取了，但没有找到 Peshwari Nan。我打电话告诉他们，他们说司机来的时候会送一个，但不能说要等多久，所以我丈夫又回去取了。他还告诉他们，他没有得到我们取餐的 10% 折扣，但被告知只能用现金支付！他说菜单上没有写，只是“所有超过 25 英镑的订单享受 10% 的折扣” 适用条款和条件”她说这是在条款和条件里。谁会看菜单上的那些！为什么不直接写“如果现金支付，超过 25 英镑的订单享受 10% 的折扣”呢？
当然，这样更清楚。
她确实在下次提供了免费的 Nan，但不会再有下一次了。
一个善意的举动，因为我们忘记了我们的 Nan，不得不在饭菜变冷的时候再回去拿，而且不给 10% 的折扣，否则情况会有所不同，我们会再次订购。
客户服务不好。
我们两个人一共花了 30 英镑。我丈夫回家后，我去取了，但没有找到 Peshwari Nan。我打电话告诉他们，他们说司机来的时候会送一个，但不能说要等多久，所以我丈夫又回去取了。他还告诉他们，他没有得到我们取餐的 10% 折扣，但被告知只能用现金支付！他说菜单上没有写，只是“所有超过 25 英镑的订单享受 10% 的折扣” 适用条款和条件”她说这是在条款和条件里。谁会看菜单上的那些！为什么不直接写“如果现金支付，超过 25 英镑的订单享受 10% 的折扣”呢？
当然，这样更清楚。
她确实在下次提供了免费的 Nan，但不会再有下一次了。
一个善意的举动，因为我们忘记了我们的 Nan，不得不在饭菜变冷的时候再回去拿，而且不给 10% 的折扣，否则情况会有所不同，我们会再次订购。
客户服务不好。
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