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Great potential, but extremely disapointed, did not feel welcome and do not recommend
Hotel Clas的点评
点评：Pros:
- comfortable size room.
- AC, mini fridge, small-but-enough-to-dry-towels-on balcony.
- frequently cleaned the room.
- decent buffet breakfast, both hot and cold options.
- hairdryer in the bathroom.
- comfortable mattress.
- fulfilled our sea view and double bed requests.
Cons:
- some mold and rust in the shower.
- no shelves in the bathroom or in the shower. The single towel rack barely fit a big and a small towel.
- rough and spiky plastic bathroom mat I dreaded stepping on.
- sea view largely blocked by other buildings.
More:
Been here with our 4yo and on arrival was very pleasantly surprised to find an extensible couch by the main bed. We didn’t ask for anything extra so I assumed it was part of the default accommodation. There were no extra sheets for it but I found an extra pillow in the closed (no case but softer) used the flat sheet placed on the bed and made a very comfortable place for our daughter to take her afternoon nap. No big deal, I’ll just ask for an extra sheet and pillow case later. The front desk lady was nice, said she’ll take care of it and we went out. 5 minutes later I got a call from the hotel (did not say who she was) asking me if the sheets were for the child and when I said yes, she angrily replied that Booking clearly says, for any child under 10 we need to make do with the room “in its current condition” and any extra sheets are charged separately 35ron/night. Not understanding what I did wrong I babbled “but it’s there, what could have I assumed..” got cut off by by more angry comments and the conclusion that I can use the bed, but we wouldn’t be getting extra sheets unless we pay. I said ok, we’ll make do with the current conditions. She probably saw that I already used it since I didn’t fold it back before we left (wasn’t trying to hide anything) but her rage left me baffled. When we got back to the room the bed was folded the flat sheet back on the bed and the extra pillow gone. Not back in the closed, gone. It was clear that actually she didn’t want us to use it as a bed at all. Didn’t escalate the conflict but it really put a dent in our stay there. I didn’t deserve to be yelled at for using something that was in the room, same as the AC or fridge. She could have just explained that extra sheets cost extra and that’s it. I also expect that any restrictions, to be communicated to me at check-in. And I do understand that I’m a guest and it was their right to take the pillow away but for such a spiteful reaction I'll certainly never return to this place.
- comfortable size room.
- AC, mini fridge, small-but-enough-to-dry-towels-on balcony.
- frequently cleaned the room.
- decent buffet breakfast, both hot and cold options.
- hairdryer in the bathroom.
- comfortable mattress.
- fulfilled our sea view and double bed requests.
Cons:
- some mold and rust in the shower.
- no shelves in the bathroom or in the shower. The single towel rack barely fit a big and a small towel.
- rough and spiky plastic bathroom mat I dreaded stepping on.
- sea view largely blocked by other buildings.
More:
Been here with our 4yo and on arrival was very pleasantly surprised to find an extensible couch by the main bed. We didn’t ask for anything extra so I assumed it was part of the default accommodation. There were no extra sheets for it but I found an extra pillow in the closed (no case but softer) used the flat sheet placed on the bed and made a very comfortable place for our daughter to take her afternoon nap. No big deal, I’ll just ask for an extra sheet and pillow case later. The front desk lady was nice, said she’ll take care of it and we went out. 5 minutes later I got a call from the hotel (did not say who she was) asking me if the sheets were for the child and when I said yes, she angrily replied that Booking clearly says, for any child under 10 we need to make do with the room “in its current condition” and any extra sheets are charged separately 35ron/night. Not understanding what I did wrong I babbled “but it’s there, what could have I assumed..” got cut off by by more angry comments and the conclusion that I can use the bed, but we wouldn’t be getting extra sheets unless we pay. I said ok, we’ll make do with the current conditions. She probably saw that I already used it since I didn’t fold it back before we left (wasn’t trying to hide anything) but her rage left me baffled. When we got back to the room the bed was folded the flat sheet back on the bed and the extra pillow gone. Not back in the closed, gone. It was clear that actually she didn’t want us to use it as a bed at all. Didn’t escalate the conflict but it really put a dent in our stay there. I didn’t deserve to be yelled at for using something that was in the room, same as the AC or fridge. She could have just explained that extra sheets cost extra and that’s it. I also expect that any restrictions, to be communicated to me at check-in. And I do understand that I’m a guest and it was their right to take the pillow away but for such a spiteful reaction I'll certainly never return to this place.
翻译：优点：
- 舒适的大小房间。
- 空调、迷你冰箱、阳台上的小但足够干的毛巾。
- 经常打扫房间。
- 体面的自助早餐，有冷热两种选择。
- 浴室内的吹风机。
- 舒适的床垫。
- 满足了我们的海景和双人床要求。
缺点：
- 淋浴间有些发霉和生锈。
- 浴室或淋浴间没有架子。单人毛巾架勉强放得下一大一小毛巾。
- 我害怕踩到粗糙而尖锐的塑料浴室垫。
- 海景很大程度上被其他建筑物挡住了。
更多的：
和我们 4 岁的孩子一起来过这里，到达时非常惊喜地发现主床旁边有一张可扩展的沙发。我们没有要求任何额外的东西，所以我认为这是默认住宿的一部分。没有额外的床单，但我在封闭的地方发现了一个额外的枕头（没有枕头，但更柔软）使用放在床上的平板床单，为我们的女儿提供了一个非常舒适的午睡场所。没什么大不了的，我稍后再要一张床单和枕套。前台小姐姐人很好，说会处理，我们就出去了。 5 分钟后，我接到酒店打来的电话（没说她是谁）问我床单是不是给孩子的，当我说是的时候，她生气地回答说，预订明确说，对于任何 10 岁以下的孩子，我们需要以“当前状态”处理房间，任何额外的床单单独收费 35 伦/晚。不明白我做错了什么我喋喋不休地说“但它就在那里，我能假设什么......”被更多愤怒的评论和我可以使用床的结论打断了，但我们不会得到额外的床单，除非我们支付。我说好吧，就目前的情况凑合吧。她可能看到我已经用过它，因为我们离开前我没有把它折回去（并不是想隐藏任何东西），但她的愤怒让我感到困惑。当我们回到房间时，床被折叠起来，床单放回床上，多余的枕头不见了。关门不回，走了。很明显，实际上她根本不想让我们把它当作床使用。没有升级冲突，但它确实削弱了我们在那里的逗留。我不应该因为使用房间里的东西而被大吼大叫，比如空调或冰箱。她本可以解释说额外的床单要额外收费，仅此而已。我还希望在办理入住手续时告知我任何限制。我知道我是客人，他们有权拿走枕头，但对于如此恶意的反应，我肯定永远不会回到这个地方。
- 舒适的大小房间。
- 空调、迷你冰箱、阳台上的小但足够干的毛巾。
- 经常打扫房间。
- 体面的自助早餐，有冷热两种选择。
- 浴室内的吹风机。
- 舒适的床垫。
- 满足了我们的海景和双人床要求。
缺点：
- 淋浴间有些发霉和生锈。
- 浴室或淋浴间没有架子。单人毛巾架勉强放得下一大一小毛巾。
- 我害怕踩到粗糙而尖锐的塑料浴室垫。
- 海景很大程度上被其他建筑物挡住了。
更多的：
和我们 4 岁的孩子一起来过这里，到达时非常惊喜地发现主床旁边有一张可扩展的沙发。我们没有要求任何额外的东西，所以我认为这是默认住宿的一部分。没有额外的床单，但我在封闭的地方发现了一个额外的枕头（没有枕头，但更柔软）使用放在床上的平板床单，为我们的女儿提供了一个非常舒适的午睡场所。没什么大不了的，我稍后再要一张床单和枕套。前台小姐姐人很好，说会处理，我们就出去了。 5 分钟后，我接到酒店打来的电话（没说她是谁）问我床单是不是给孩子的，当我说是的时候，她生气地回答说，预订明确说，对于任何 10 岁以下的孩子，我们需要以“当前状态”处理房间，任何额外的床单单独收费 35 伦/晚。不明白我做错了什么我喋喋不休地说“但它就在那里，我能假设什么......”被更多愤怒的评论和我可以使用床的结论打断了，但我们不会得到额外的床单，除非我们支付。我说好吧，就目前的情况凑合吧。她可能看到我已经用过它，因为我们离开前我没有把它折回去（并不是想隐藏任何东西），但她的愤怒让我感到困惑。当我们回到房间时，床被折叠起来，床单放回床上，多余的枕头不见了。关门不回，走了。很明显，实际上她根本不想让我们把它当作床使用。没有升级冲突，但它确实削弱了我们在那里的逗留。我不应该因为使用房间里的东西而被大吼大叫，比如空调或冰箱。她本可以解释说额外的床单要额外收费，仅此而已。我还希望在办理入住手续时告知我任何限制。我知道我是客人，他们有权拿走枕头，但对于如此恶意的反应，我肯定永远不会回到这个地方。
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