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The sad and steady demise of The Ten Tors Inn
Mirrored123
The sad and steady demise of The Ten Tors Inn
Ten Tors Inn的点评
点评：Chaotic and unprofessional from start to finish. On trying to book a table the person took my husbands’ name (which he spelt out for her) she said ‘all done’ and put the phone down without taking the actual time for the reservation. He had to call back to state whatever time, when she asked my husband said ‘6, 6.30?’ To which she responded OK and put the phone down. This should have told us all we needed to know, anyway I wasn’t aware that this had gone on. When we arrived, guess what? Off course there was no booking recorded under our name… again, on hindsight we should have walked away. Anyway we were shown to a table, and were still taking our coats off when we were pounced upon and asked if we wanted drinks, we asked for a minute to sit down etc. curiously there’s no drinks menu of any kind, so I guess they’re relying on the waiting staff to know everything off by heart. My husband went to the bar to enquire as to what ales were on offer and what bottles of wine they had, whilst he was gone we were approached again, so I explained my husband had gone to the bar to see what was on offer owing to the absence of a drinks menu, the waitress stared at me blankly and then asked what drinks I wanted to order, so I patiently eland slowly explained the situation again until the penny finally dropped, another ‘leave right now moment’ but stupidly this has invoked the ‘Dunkirk spirit, we’re all in it together, we have to see this through to the bitter end!!!’ We weren’t disappointed, because if nothing else The Ten Tors Inn is consistent in its’ dreadfulness. Let’s start with the starters. £7.50 gets you fluid filled mushrooms taking a desperate soak in what purportedly was a ‘blue cheese’ sauce. The sauce had a nasty packet like quality to it and was devoid of any blue cheese flavouring, which was probably a blessing in disguise. I was also supplied with a soup spoon to consume the aforesaid sauce, Just bizarre, but it does get worse. There’s a section on the menu called ‘From the Sea’ it should read ‘From the Freezer’ . For the princely sum of £16.95 you too can purchase a piece of triangular shaped pre frozen fish coated in a flat leathery batter, frozen chips and frozen peas. No, seriously, the fish and chips were appalling. I’m 59, and I’ve had my fair share of fish and chips, this is the 2nd worst fish and chips I’ve ever had. Anyway, it’s accompanied by a sickly sweet cheap runny tartare sauce. We tried to summon a member of staff, but they were all gathered around an ordering point having a social. My husband went to the bar and spoke to a member of staff who was very kind and helpful, he said he would get a man called ‘Jimmy’ who was apparently the food manager. Unfortunately Jimmy didn’t want to see us so he sent a waitress. She asked what was wrong with the fish and chips. Even I was a bit shocked at this, because you’d have to be blind and stupid not to just see it looked revolting, but I collected myself and explained what was wrong. She finally agreed to take it away and that I could order another main, so I opted for the carvery. The carvery serve 4 meats and it’s either 10 or 14 vegetable dishes, it’s right there on a sign for all to see. I opted for turkey and ham, these were OK. The turkey was a bit dry and difficult to swallow. As for the vegetable dishes, well there definitely wasn’t 10 on offer. Potato dishes consisted of one which was leathery skinned roast potatoes. The swede was nice, the cauliflower cheese was missing any seasoning. The green beans were from the old freezer and the broccoli had been boiled to within an inch of its life. There was no gravy, just a virtually scraped clean container, so again we had to get up and go to the bar as the rest of the staff we having another social break. You can have the pleasure of a carvery for £16.95! Next up, under ‘pub classics’ we ordered the Steak and Ale pie for £17.95. For this you will be served a pre toughened pie that sits rather bizarrely in a soup bowl which in turn is half filled with gravy. As a garnish you may get a piece of rosemary stuck in the top and standing up like a Green Flag, which reminded me of the breakdown company because this pie thing sorely needed rescuing. It’s just hard to know how to even explain the thinking behind this. Despite it being swamped in cheap gravy, the pastry, as said was curiously hard. Off course this was all rounded off by the ubiquitous frozen chips and peas. We had originally planned to have dessert but at this pint we wanted to get out. Again, we were forced to go to the bar rather than pay at the table as the waiting staff were on another social at the order/pay point. We were originally going to be charged for 3 starters and 4 mains, and because of the complete lack of communication (surprise surprise) we had to patiently explain about the putrid fish and chips we had to send back.
Now I know the manager will respond, so no, we did not receive any apology from anyone (apart from the barman as mentioned). I also don’t go out thinking that I’ll get some kind of concession, but in this case it would have been appropriate.
Having spoken with friends we now realise that The Ten Tors Inn was taken over around 6 months ago, our friends and their friends report it as going steadily downhill and they no longer go.
An overall bill of £103 for 3 people and such poor quality pre frozen food is not on, especially when you can go to, for example The Cott Inn, an award winning pub, and get local fish and chips for 2 people for £30. Your pricing and presentation is all wrong.
Finally, no. We will not ever be returning and will be making a point of letting family, friends and acquaintances know how bad things are.
Now I know the manager will respond, so no, we did not receive any apology from anyone (apart from the barman as mentioned). I also don’t go out thinking that I’ll get some kind of concession, but in this case it would have been appropriate.
Having spoken with friends we now realise that The Ten Tors Inn was taken over around 6 months ago, our friends and their friends report it as going steadily downhill and they no longer go.
An overall bill of £103 for 3 people and such poor quality pre frozen food is not on, especially when you can go to, for example The Cott Inn, an award winning pub, and get local fish and chips for 2 people for £30. Your pricing and presentation is all wrong.
Finally, no. We will not ever be returning and will be making a point of letting family, friends and acquaintances know how bad things are.
翻译：从头到尾都很混乱，不专业。当我们试图预订餐桌时，那个人记下了我丈夫的名字（他拼给她听），她说“都订好了”，然后挂了电话，没有记录实际预订时间。他不得不回电话说明具体时间，她询问时，我丈夫说“6 点，6 点 30 分？”她回答说好的，然后挂了电话。这应该告诉了我们所有需要知道的信息，无论如何我都不知道发生了这样的事。当我们到达时，你猜怎么着？当然，没有以我们的名字记录预订……再说一次，事后看来，我们应该走开。总之，我们被领到一张桌子旁，正要脱外套时，有人冲上前来问我们是否需要饮料，我们要求坐一会儿等等。奇怪的是，没有任何酒水菜单，所以我想他们是依靠服务员把所有东西都记住。我丈夫去酒吧问有什么啤酒和葡萄酒。他走后，服务员又来找我们。我解释说，由于没有酒水单，我丈夫去酒吧看看有什么酒水。服务员茫然地看着我，然后问我想点什么。我耐心地又慢慢解释了一遍情况，直到我终于明白过来，又一次“赶紧走”的时刻。但愚蠢的是，这竟然激起了“敦刻尔克精神，我们同舟共济，必须坚持到底！！！”的共鸣。我们并没有失望，因为Ten Tors Inn的糟糕程度一如既往。先从开胃菜开始吧。7.50英镑可以吃到充满液体的蘑菇，浸泡在一种据说是“蓝纹奶酪”的酱汁里。酱汁的味道像一包劣质的药片，而且没有任何蓝纹奶酪的味道，这或许是因祸得福。他们还给我提供了一把汤匙来吃上述酱汁，真是奇怪，但情况确实更糟。菜单上有一节叫做“来自大海”，应该是“来自冰箱”。只需花费 16.95 英镑，你就可以买到一块三角形的预冻鱼，上面裹着扁平的皮革面糊，还有冷冻薯条和冷冻豌豆。不，说真的，炸鱼薯条太糟糕了。我 59 岁了，已经吃过不少炸鱼薯条了，这是我吃过的第二糟糕的炸鱼薯条。无论如何，它配上了一种廉价、甜腻的流质塔塔酱。我们试图叫一名工作人员，但他们都聚集在点餐点周围聊天。我丈夫去了酒吧，和一位非常友好和乐于助人的工作人员交谈，他说他会找一个叫“吉米”的人，他显然是食品经理。可惜的是，吉米不想见我们，所以派了个女服务员过来。她问炸鱼薯条怎么了。就连我都有点震惊，因为除非你又瞎又蠢，否则看不出来它看起来有多恶心。不过我还是镇定下来，解释了问题所在。她最终同意把炸鱼薯条外带走，让我再点一份主菜，于是我点了烤肉。烤肉套餐提供4份肉和10到14份蔬菜，招牌上写着，大家都看得见。我点了火鸡和火腿，还不错。火鸡有点干，难以下咽。至于蔬菜，嗯，肯定没有10份。土豆套餐里有一份是皮很硬的烤土豆。芜菁甘蓝不错，花椰菜奶酪缺少任何调味料。青豆是从旧冰箱里拿出来的，西兰花煮得几乎要烂了。没有肉汁，只有一个几乎被刮干净的容器，所以我们不得不再次起身去酒吧，因为其他员工正在休息。您可以享受一份价值 16.95 英镑的烤肉！接下来，在“酒吧经典”下，我们点了价值 17.95 英镑的牛排和麦芽酒派。为此，您将得到一个预先硬化的派，它很奇怪地放在一个汤碗里，而汤碗里装了一半的肉汁。作为装饰，你可能会看到一片迷迭香插在顶部，像一面绿旗一样竖立着，这让我想起了那家救援公司，因为这个派急需拯救。很难知道如何解释这背后的想法。尽管浸满了廉价的肉汁，但正如所说，糕点出奇的硬。当然，这一切都因无处不在的冷冻薯条和豌豆而更加完美。我们原本计划吃甜点，但到了这一品脱，我们想赶紧离开。我们又被迫去了吧台，而不是在餐桌上付款，因为服务员在点餐/付款处忙着其他事情。我们原本要付3份开胃菜和4份主菜的钱，由于完全没有沟通（真是出乎意料），我们不得不耐心地解释我们不得不退回的那些腐烂的炸鱼薯条。
现在我知道经理会回应的，所以不行，我们没有收到任何人的道歉（除了前面提到的酒保）。我出门从不指望能得到什么优惠，但这次优惠是理所当然的。
跟朋友聊过之后，我们才知道Ten Tors Inn大约6个月前被接管了，我们的朋友和他们的朋友都说这家店生意越来越差，所以他们现在都不去了。
三个人总共花了103英镑，而且冷冻食品的质量这么差，实在不合理，尤其是你可以去比如获奖酒吧The Cott Inn，在那里花30英镑就能吃到两人份的当地炸鱼薯条。你们的定价和介绍完全错误。
最后，我决定不去了。我们再也不会来了，而且会特意让家人、朋友和熟人知道情况有多糟糕。
现在我知道经理会回应的，所以不行，我们没有收到任何人的道歉（除了前面提到的酒保）。我出门从不指望能得到什么优惠，但这次优惠是理所当然的。
跟朋友聊过之后，我们才知道Ten Tors Inn大约6个月前被接管了，我们的朋友和他们的朋友都说这家店生意越来越差，所以他们现在都不去了。
三个人总共花了103英镑，而且冷冻食品的质量这么差，实在不合理，尤其是你可以去比如获奖酒吧The Cott Inn，在那里花30英镑就能吃到两人份的当地炸鱼薯条。你们的定价和介绍完全错误。
最后，我决定不去了。我们再也不会来了，而且会特意让家人、朋友和熟人知道情况有多糟糕。
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