点评:A short-stay in Mallorca, choosing Hospes as our first stop with fully expectation, everything is perfect except the check-out and the spa experience.
I do applied for a late checkout after 2 p.m. when I checked-in as I am a Bonvoy titanium member for 12 years, but the receptionist named Bettina ( I am not sure, the Australian Ma’am) phoned me to check out around 1 p.m.
When I finished my packing quickly and going downstairs, but the bills were not ready and there were something wrong with the computer, we have to wait another minutes. So I do not understand why pushed us for this. And nobody helped us with the luggages. That is I think it is not the quality of these level of hotels.
P.s. the spa experience was not so good as well, the program should be 50 minutes but we are told to finish around 35 minutes. I travelled all around the world, I think this should happen in a hotel named with “spa”.
All the other experiences are just perfect.
The guy helped us with check-in, perfect! He introduced quite a lot about Mallorca and hotel facilities which are very useful.
The location and the view of the hotel, perfect!
The restaurant and the services in the ground floor, perfect! Best ham I’ve ever tried in Spain. And the man in black hair (sorry for forgetting his name) gave us took care of us with highest hospitality, thank you bro.
The Marciel breakfast and Marco’ services , wonderful.
All in all, a wonderful begging and time with Hospes but not a perfect happy ending. Hope to improve it.
风景绝佳的马略卡之旅,从位置和景观来说都没得挑,服务体验还是美食体验都非常好,餐厅质量超越很多度假型酒店。各方面都非常好,除了前台退房的时侯没什么耐心,前台那位女士Bettina的服务非常一般,影响度假的心情💢