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Bland not even mediocre.....
Scotty H
1
Bland not even mediocre.....
The Orangery Restaurant的点评
点评：Today was supposed to be a treat for my Mothers 81's birthday. Taking her for Afternoon tea, at what should be one of Fifes Crown jewels.
Arrival was ok, staff did have to ask us to wait, that was fine as we were early. Then invited to our table. Pointed to the table by staff member. Pulled the chair out and food crumbs on the chair.
Was then asked about drinks. We all had tea / coffee / hot chocolate. When it arrived at the table the tea cup was filthy, and hadn't been cleaned. Staff member was asked to exchange.
When the food arrived presentation was if anything very amateur.
The actual food taste was poor and bland, and if anything not what we would have expected from what should have been out of this world.
Brought all of this to staffs attention, and was happy to pay for what I thought it was worth......... However they had the cheek to apply a "discressionary service charge"............
Staff unwilling to understand their poor performance, and the little value in monetary terms of their efforts. Duty manger more interested in stating we never get a review like this; than trying to understand the real issue. Did offer what I thought it was worth. She didn't have the authority to accept or authorise it would seem.
Total cost for this abysmal 45 mintues of poor food and attention to detail was £101.
In my humble opinion, your money would be better spent at somewhere other than the Balbirnie. Not worth the time effort or money.
Arrival was ok, staff did have to ask us to wait, that was fine as we were early. Then invited to our table. Pointed to the table by staff member. Pulled the chair out and food crumbs on the chair.
Was then asked about drinks. We all had tea / coffee / hot chocolate. When it arrived at the table the tea cup was filthy, and hadn't been cleaned. Staff member was asked to exchange.
When the food arrived presentation was if anything very amateur.
The actual food taste was poor and bland, and if anything not what we would have expected from what should have been out of this world.
Brought all of this to staffs attention, and was happy to pay for what I thought it was worth......... However they had the cheek to apply a "discressionary service charge"............
Staff unwilling to understand their poor performance, and the little value in monetary terms of their efforts. Duty manger more interested in stating we never get a review like this; than trying to understand the real issue. Did offer what I thought it was worth. She didn't have the authority to accept or authorise it would seem.
Total cost for this abysmal 45 mintues of poor food and attention to detail was £101.
In my humble opinion, your money would be better spent at somewhere other than the Balbirnie. Not worth the time effort or money.
翻译：今天本来是庆祝我母亲 81 岁生日的。带她去吃下午茶，那里应该是法夫斯皇冠上的明珠之一。
抵达顺利，工作人员确实要求我们等待，这很好，因为我们来得早。然后邀请到我们的餐桌。工作人员指着桌子。把椅子拉出来，椅子上有食物残渣。
然后被问到饮料。我们都喝了茶/咖啡/热巧克力。当它到达餐桌时，茶杯很脏，而且还没有清洗。工作人员被要求交换。
当食物到达时，摆盘非常业余。
实际的食物味道很差而且平淡，如果有什么不符合我们对这个世界应该有的期望的话。
引起了工作人员的注意，并很乐意支付我认为值得的费用......但是他们竟然厚颜无耻地收取“酌情服务费”...... ....
员工不愿意理解他们的糟糕表现，以及他们的努力在金钱上的价值微乎其微。值班经理更感兴趣的是说我们从未收到过这样的评论；而不是试图理解真正的问题。确实提供了我认为值得的东西。她似乎没有权力接受或授权。
这 45 分钟的糟糕食物和对细节的关注总共花费了 101 英镑。
以我的愚见，你的钱最好花在 Balbirnie 以外的地方。不值得花时间精力或金钱。
抵达顺利，工作人员确实要求我们等待，这很好，因为我们来得早。然后邀请到我们的餐桌。工作人员指着桌子。把椅子拉出来，椅子上有食物残渣。
然后被问到饮料。我们都喝了茶/咖啡/热巧克力。当它到达餐桌时，茶杯很脏，而且还没有清洗。工作人员被要求交换。
当食物到达时，摆盘非常业余。
实际的食物味道很差而且平淡，如果有什么不符合我们对这个世界应该有的期望的话。
引起了工作人员的注意，并很乐意支付我认为值得的费用......但是他们竟然厚颜无耻地收取“酌情服务费”...... ....
员工不愿意理解他们的糟糕表现，以及他们的努力在金钱上的价值微乎其微。值班经理更感兴趣的是说我们从未收到过这样的评论；而不是试图理解真正的问题。确实提供了我认为值得的东西。她似乎没有权力接受或授权。
这 45 分钟的糟糕食物和对细节的关注总共花费了 101 英镑。
以我的愚见，你的钱最好花在 Balbirnie 以外的地方。不值得花时间精力或金钱。
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