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Very poor customer service.
Tripadvisor用户
Very poor customer service.
The Old Bakery的点评
点评：My baby daughter and I popped in for a bit of breakfast as a spur of the moment treat. There were no menus on display ( that I could see) and I initially enquired about a bacon sandwich. My daughter has a milk,soya and oat allergy and ( as we would be sharing the food) I explained it would need it to be free of these allergens. I also told them my daughter had not been sleeping and I was really tired and would appreciate their advice. I said we really didnt mind what we had. The chef suggested the hash browns were safe so we ordered two eggs, two slices of bacon and two hash browns with beans. I also ordered a latte. I offered to pay up front ( I wish I had) but was told I should do this at the end. I have to say the food was delicious and we really enjoyed it. When I came to pay I was rather shocked to see that this came to just over £16! We paid and went on our way. Whilst walking around Highworth we spoke to several locals who were also surprised and encouraged me to go back and query the price. This I did, and it was at this stage that I was finally shown a menu -given to me from behind the counter. Upon looking at the menu, I was surprised to see much larger breakfasts ( the majority of which could have been made allergy freindly with the removal of some items), at a much more reasonable price, including a large vegan option at just under £10! It was explained to me, in a rather uninterested way, that our breakfast was expensive because the items had been charged for individually as additional items. I am more than a little upset that at no point during our initial conversation was I shown a menu or had this explained to me. Whilst I am annoyed to have spent slightly more money than I needed to, the thing that really upsets me is the feeling of being taken advantage of and the lack of care or engagement of the staff involved. I was made to feel rather silly for ordering food individually when no other option was offered to me. Whilst the food was good, the poor customer service left a sour taste in my mouth. As a family we love to support local businesses, but sadly we will not be returning to this one.
翻译：我和我的小女儿临时吃了点早餐。没有显示菜单（我可以看到），我最初询问了培根三明治。我女儿对牛奶、大豆和燕麦过敏，（因为我们会分享食物）我解释说它需要不含这些过敏原。我还告诉他们我女儿一直没有睡觉，我真的很累，很感激他们的建议。我说我们真的不介意我们有什么。厨师建议土豆煎饼是安全的，所以我们点了两个鸡蛋、两片培根和两个土豆煎饼加豆子。我还点了一杯拿铁。我提出预先付款（我希望我有）但被告知我应该在最后付款。我不得不说食物很美味，我们真的很喜欢。当我付钱时，我很震惊地看到这超过 16 英镑！我们付了钱就继续上路了。在 Highworth 附近散步时，我们与几位当地人交谈，他们也很惊讶，并鼓励我回去询问价格。我做到了，正是在这个阶段，我终于看到了菜单——从柜台后面给我的。在查看菜单时，我惊讶地发现早餐的份量大得多（其中大部分早餐可以通过去除一些物品来避免过敏），价格更合理，包括不到 10 英镑的大型素食选择！有人以一种相当不感兴趣的方式向我解释说，我们的早餐很贵，因为这些项目已作为额外项目单独收费。我有点不高兴，因为在我们最初的谈话中，我从来没有向我展示菜单或向我解释过这个。虽然我对花的钱比我需要的多一点感到恼火，但真正让我感到不安的是被利用的感觉以及相关员工缺乏关心或参与的感觉。当我没有其他选择时，我觉得单独点菜很傻。虽然食物很好，但糟糕的客户服务让我口齿不清。作为一个家庭，我们喜欢支持当地企业，但遗憾的是我们不会再回到这个行业了。
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