下载App
资质规则
旅行
账户
Tripadvisor用户
Terrible
Trade Winds Hotel的点评
点评：The most deplorable customer service and treatment. As I write this @ 2:12am, my husband and I are in the lobby waiting for redress. We booked and fully paid for the room with the hot tub for our anniversary and as part of my physiotherapy. We checked in and just left our bags then went to dinner. We came back to the hotel a bit after 7pm and after changing, called the staff about operating the hot tub. Not a staff member had a clue! We had 3 persons come to the room between 9 and 10:30pm and still nothing. We finally got fed up of the run around and told the front desk that we were not getting what we paid for and that we’d like to leave. Note time is going and it’s minutes to 11pm. We’ve been seeking a full refund as we’ve not gotten what we paid for. ( by now the 3 persons who checked the hot tub decided it just wasn’t working). Since then, we’ve been down in the lobby trying to get help. As expected, no one could help us as the manager is out. We are simply just waiting, not in anyone’s way. I must make mention of the poor and roudy attitude of one of the security officers who came in and started raising his voice at us simply because we were waiting. He had no knowledge of the matter at hand and decided he was the boss. At the very least, he should be sent to pursue a course on customer service. It’s now after 2am and we are still waiting. I honestly expected better from this hotel. There will never be another thought wasted on this place. Now I’m just being petty letting all know that the room has cobwebs and the bed had crawling creatures 😔. I really just wanted to appreciate what my husband had done.
翻译：最令人遗憾的客户服务和待遇。当我在凌晨 2 点 12 分写下这篇文章时，我和丈夫正在大厅里等待赔偿。我们预订并全额支付了带热水浴缸的房间，以纪念我们的周年纪念日，并作为我的物理治疗的一部分。我们登记入住后就把行李寄存了然后就去吃晚饭了。晚上7点多我们回到酒店，换好衣服后，打电话给工作人员询问热水浴缸的操作。没有一个工作人员有任何线索！我们有 3 个人在晚上 9 点到 10:30 之间来到房间，但仍然没有任何进展。我们终于厌倦了四处奔走，并告诉前台我们没有得到我们所支付的费用，我们想离开。注意时间正在流逝，距离晚上 11 点还有几分钟。我们一直在寻求全额退款，因为我们没有得到我们所支付的费用。 （现在检查热水浴缸的 3 个人认为它无法工作）。从那时起，我们就一直在大厅里寻求帮助。正如所料，由于经理不在，没有人可以帮助我们。我们只是在等待，不以任何方式等待。我必须提到一名保安人员的恶劣和粗鲁的态度，他进来并开始对我们提高声音，只是因为我们在等待。他对眼前的事情一无所知，并认为他是老板。至少，应该派他去学习客户服务课程。现在已经凌晨 2 点多了，我们还在等待。老实说，我对这家酒店抱有更好的期望。再也不会有人在这个地方浪费心思了。现在我只是小气地让大家知道房间里有蜘蛛网，床上有爬行生物😔。我真的只是想感谢我丈夫所做的一切。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
