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never again
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never again
Copper Blues的点评
点评：We visited this restaurant for dinner after a day of skiing with friends, and unfortunately, the experience was deeply disappointing.
For starters, we ordered the lobster bisque and French onion soup. The bisque was excessively salty, to the point of being almost inedible. It was also supposed to come with bread, but the waiter only brought it after our friends had already finished their soup. My French onion soup, on the other hand, arrived barely warm. I attempted multiple times to get the waiter’s attention to address this issue but was completely ignored. Eventually, I had to go to the hostess myself to request assistance. When the waiter finally arrived, rather than apologizing or promptly resolving the issue, he tried to convince me that he could reheat it—by which point, everyone else had already finished their starters. Given the circumstances, I simply asked him to take it away, which he did with visible annoyance.
The main course—chicken schnitzel—was passable, but the real issue arose when we received the bill. When paying by credit card, the machine displayed the total along with a tax charge. Knowing that HST was not in effect until February 15, I politely asked the waiter for clarification. Instead of offering an explanation, he became visibly agitated and rudely stated that he "didn't have time" to explain but could call the manager if I insisted.
When the manager arrived, I calmly asked the same question. Her response was nothing short of appalling: "I don’t like your attitude." I was genuinely shocked by such an unprofessional and dismissive reaction. At that point, it was clear that any further discussion was pointless, so we left.
I understand that this restaurant likely receives a high volume of visitors daily, but that is no excuse for blatant rudeness, disregard for customer service, and a complete lack of professionalism. There is a limit to how much incompetence and disrespect a customer should be expected to tolerate.
For starters, we ordered the lobster bisque and French onion soup. The bisque was excessively salty, to the point of being almost inedible. It was also supposed to come with bread, but the waiter only brought it after our friends had already finished their soup. My French onion soup, on the other hand, arrived barely warm. I attempted multiple times to get the waiter’s attention to address this issue but was completely ignored. Eventually, I had to go to the hostess myself to request assistance. When the waiter finally arrived, rather than apologizing or promptly resolving the issue, he tried to convince me that he could reheat it—by which point, everyone else had already finished their starters. Given the circumstances, I simply asked him to take it away, which he did with visible annoyance.
The main course—chicken schnitzel—was passable, but the real issue arose when we received the bill. When paying by credit card, the machine displayed the total along with a tax charge. Knowing that HST was not in effect until February 15, I politely asked the waiter for clarification. Instead of offering an explanation, he became visibly agitated and rudely stated that he "didn't have time" to explain but could call the manager if I insisted.
When the manager arrived, I calmly asked the same question. Her response was nothing short of appalling: "I don’t like your attitude." I was genuinely shocked by such an unprofessional and dismissive reaction. At that point, it was clear that any further discussion was pointless, so we left.
I understand that this restaurant likely receives a high volume of visitors daily, but that is no excuse for blatant rudeness, disregard for customer service, and a complete lack of professionalism. There is a limit to how much incompetence and disrespect a customer should be expected to tolerate.
翻译：和朋友滑雪一天后，我们来到这家餐厅吃晚餐，但不幸的是，这次体验非常令人失望。
首先，我们点了龙虾汤和法式洋葱汤。汤太咸了，几乎不能吃。汤应该配面包，但服务员在我们的朋友喝完汤后才送上来。而我的法式洋葱汤却几乎不热。我多次试图引起服务员的注意来解决这个问题，但服务员完全不理我。最后，我不得不亲自去找女主人寻求帮助。当服务员终于来了时，他没有道歉或迅速解决问题，而是试图说服我他可以重新加热——此时，其他人都已经吃完了开胃菜。考虑到这种情况，我只是要求他把汤拿走，他显然很不耐烦地照做了。
主菜——炸鸡排——还过得去，但真正的问题出现在我们收到账单时。用信用卡付款时，机器显示总额以及税费。我知道 HST 直到 2 月 15 日才生效，所以我礼貌地要求服务员澄清。他没有解释，而是明显变得焦躁不安，粗鲁地说他“没时间”解释，但如果我坚持的话，可以打电话给经理。
当经理到达时，我平静地问了同样的问题。她的回答简直令人震惊：“我不喜欢你的态度。”我真的被这种不专业和轻蔑的反应震惊了。那时，很明显任何进一步的讨论都是毫无意义的，所以我们离开了。
我知道这家餐厅每天可能接待大量顾客，但这不是公然无礼、无视客户服务和完全缺乏专业精神的借口。客户对于无能和不尊重的容忍程度是有限的。
首先，我们点了龙虾汤和法式洋葱汤。汤太咸了，几乎不能吃。汤应该配面包，但服务员在我们的朋友喝完汤后才送上来。而我的法式洋葱汤却几乎不热。我多次试图引起服务员的注意来解决这个问题，但服务员完全不理我。最后，我不得不亲自去找女主人寻求帮助。当服务员终于来了时，他没有道歉或迅速解决问题，而是试图说服我他可以重新加热——此时，其他人都已经吃完了开胃菜。考虑到这种情况，我只是要求他把汤拿走，他显然很不耐烦地照做了。
主菜——炸鸡排——还过得去，但真正的问题出现在我们收到账单时。用信用卡付款时，机器显示总额以及税费。我知道 HST 直到 2 月 15 日才生效，所以我礼貌地要求服务员澄清。他没有解释，而是明显变得焦躁不安，粗鲁地说他“没时间”解释，但如果我坚持的话，可以打电话给经理。
当经理到达时，我平静地问了同样的问题。她的回答简直令人震惊：“我不喜欢你的态度。”我真的被这种不专业和轻蔑的反应震惊了。那时，很明显任何进一步的讨论都是毫无意义的，所以我们离开了。
我知道这家餐厅每天可能接待大量顾客，但这不是公然无礼、无视客户服务和完全缺乏专业精神的借口。客户对于无能和不尊重的容忍程度是有限的。
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