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Good food but no good service
Teresa P
Good food but no good service
Restaurante Doña Ana的点评
点评：Although the food as on previous occasions was very good, on this visit the treatment of the staff was not as usual. At the time we visited the restaurant there were several tables available and quite a few waiters. They gave us a table quickly, however, none of the waiters wanted to take our order (at least I saw five waiters attending tables near us). I observed that other diners who arrived later had not only taken the order for drinks but had even taken the order for lunch. I had to ask a waiter who was in front of the bar to serve us, who indicated another waiter to take the order, when he, after finishing the task he was doing, arrived at our table, the waitress in charge appeared, who had seen during all the time we were waiting, attended another table, without even indicating that she would be taking the order soon.
No one from the staff, nor the waitress who finally served us, apologized to us, unlike experiences in other restaurants when there are many customers (which was not the case on this occasion).
My son understands that the behavior of the waiters responds to the fact that they prefer to serve regular customers or larger people quickly and for that reason they did not want to take our order. I don't know the real reason, but I recommend evaluating your practices. I regularly tip between 18 and 20%, but this time I decided not to tip it.
Thank you
No one from the staff, nor the waitress who finally served us, apologized to us, unlike experiences in other restaurants when there are many customers (which was not the case on this occasion).
My son understands that the behavior of the waiters responds to the fact that they prefer to serve regular customers or larger people quickly and for that reason they did not want to take our order. I don't know the real reason, but I recommend evaluating your practices. I regularly tip between 18 and 20%, but this time I decided not to tip it.
Thank you
翻译：虽然食物和往常一样美味，但这次员工的待遇却大不如前。我们去的时候，餐厅里有几张空桌，服务员也不少。他们很快就给我们安排了座位，然而，没有一个服务员愿意为我们点餐（至少我看到五个服务员在我们附近的桌子点餐）。我发现，后来到的其他顾客不仅点了饮料，甚至还点了午餐。我不得不请吧台前的一位服务员来点餐，他示意另一位服务员点餐。这位服务员点完餐后来到我们桌边，负责点餐的女服务员出现了，她注意到我们一直在等，于是就去另一张桌子点餐，甚至没有表示她很快就会点餐。
所有员工，包括最后为我们点餐的那位女服务员，都没有向我们道歉，这与其他餐厅客流量大时的情况不同（这次没有这种情况）。
我儿子明白，服务员的行为是因为他们喜欢快速服务常客或体型较大的客人，所以他们不愿意接我们的订单。我不知道真正的原因，但我建议你评估一下你们的做法。我通常给18%到20%的小费，但这次我决定不给。
谢谢
所有员工，包括最后为我们点餐的那位女服务员，都没有向我们道歉，这与其他餐厅客流量大时的情况不同（这次没有这种情况）。
我儿子明白，服务员的行为是因为他们喜欢快速服务常客或体型较大的客人，所以他们不愿意接我们的订单。我不知道真正的原因，但我建议你评估一下你们的做法。我通常给18%到20%的小费，但这次我决定不给。
谢谢
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