下载App
资质规则
旅行
账户
jessicasG7935DZ
Beautiful Resort - Service Lacking
Alexandra Resort - All-inclusive的点评
点评：Just returned from 6 nights at Alexandra - 5 people in a 2BR 2.5 bath renovated room! I’ll share what we liked and what was lacking. Seasoned traveler - AA executive platinum and titanium elite Marriott member- accustomed to quality service. Been to most all Caribbean islands. First visit to Turks
The good:
Check in - easy, fast and friendly and one of our best check in experiences
Nice cool towel and rum punch upon arrival
Bracelets are your room key/ one got too tight and they replaced it
Golf cart ride to our room - handled luggage
The whole reason to visit here is Grace Bay Beach! Access to paddleboards, kayaks and ocean trampoline are bonus!
Nice spacious room that has an in unit washer/dryer (however we asked in advance if we’d have one and was told no) and a great patio and view that we adored
Beds including pull out couch were comfortable. (Pillows however were not)
Resort never felt crowded
When something went wrong or we needed something and asked Alexandra did made it right. They seem to operate on the “just ask” mantra - however shouldn’t have to ask for some things for cost / service expected
Loved the Truck Stop food - fish tacos, skewers, Mac / Cheese, salads were all divine! Black rock was also good.
Access to Blue Haven - we preferred the look/feel vibe and service received at the sister Blue Haven resort. But it’s not on Grace Bay beach. Beach service as soon as we settled in and great drinks at Blue Haven and water had several tanning floats; pool at BH was clean and cool
There are some employees working really hard at both properties
Pool party hosts / beach games staff at both resorts do a great job!
Areas for improvement / recommendations:
Mainly service, lack of organization, and inconsistency…there are some employees doing much of nothing at some restaurants at the beach
No bottled water in room upon long day of travel arrival - we asked and they did stock it
TV didn’t work - they fixed it
Room servicing was just inconsistent - one day no washcloths, one no hand towels, others no sugar or creamer for coffee
The floors in the room were quite dirty - our feet were black from walking around after showers/ could have asked them to mop but shouldn’t have to …
Need new beach cushions, everyone combines two and they are falling apart and some are really moldy
No beach chair / towel service you find at other resorts ; we also experienced no beach service for drinks when sitting to the right but the employee in the brimmed hat is working hard to the left! Wish we knew earlier
The saving beach seats situation can get ridiculous and shouldn’t be allowed - went several mornings to actually sit and read and swim and all first two rows were saved and literally no one was on the beach for hours
Food was just okay ; most vacations we have several outstanding meals - we did not experience that here - black rock and truck stop were above average!
Restaurant Reservations system … Echo other bad situation reviews, I’ve never experienced such disorganization and confusion by staff
We arrived Sunday between 4-6 and hadn’t eaten all day - there was nothing open
Was told we could not make any reservations in advance; arrived and was told there are no same day reservations using the QR codes - told us we could walk to each restaurant and see if they had an open table- none did
Told come back at 9 pm or order take out
So after paying $14k - $2500 night for all inclusive we ate below average food out of cardboard boxes … no drinks - it took 3 people to figure out how to order us take out and while ordering 2 groups who thought they had reservations were also turned away (on Father’s Day) and told that all 3 restaurants on property were booked that night - something is clearly broken here … not the best first day impression
So if you come here be ready to have to possibly go eat off property or eat take out
Spa - this is not a spa but a renovated hotel room. Worst “spa” experience I’ve had- had an appt for a 80 min massage day 1 - phone ringing, knocking on door, therapist left massage twice to answer the door then arguing with someone in lobby who also had an appt at the same time which then ended the massage due to interruptions - they offered to give me a beach bag in my room which I never received and a free massage which I accepted and it was a 30 minute average massage
Coffee in room is not good at all if you are a coffee drinker
Drinks are weak or alcohol seems watered down ; were def better at Blue Haven and at Alexandra’s Coconut Hut main bar than other locations (like beach, restaurants or pool)
Recommend the little tabletop fans that keep flys away from food
Take Note:
All restaurants are outside and no fans except the Sushi restaurant and Asi breakfast - pack accordingly
Recommend bringing your Yeti or Stanley for drinks; bartenders will fill them up for you and there are water stations as well
Took a taxi to grocery store - $12 there and $20 back
Can get take out boxes for breakfast if you want to eat in room or on beach
Smoothie bar has fruit and food on the go and coffee drinks - recommend the rum cream!
If you’re an early riser get towels in the evening to take to your room to use the next morning
The good:
Check in - easy, fast and friendly and one of our best check in experiences
Nice cool towel and rum punch upon arrival
Bracelets are your room key/ one got too tight and they replaced it
Golf cart ride to our room - handled luggage
The whole reason to visit here is Grace Bay Beach! Access to paddleboards, kayaks and ocean trampoline are bonus!
Nice spacious room that has an in unit washer/dryer (however we asked in advance if we’d have one and was told no) and a great patio and view that we adored
Beds including pull out couch were comfortable. (Pillows however were not)
Resort never felt crowded
When something went wrong or we needed something and asked Alexandra did made it right. They seem to operate on the “just ask” mantra - however shouldn’t have to ask for some things for cost / service expected
Loved the Truck Stop food - fish tacos, skewers, Mac / Cheese, salads were all divine! Black rock was also good.
Access to Blue Haven - we preferred the look/feel vibe and service received at the sister Blue Haven resort. But it’s not on Grace Bay beach. Beach service as soon as we settled in and great drinks at Blue Haven and water had several tanning floats; pool at BH was clean and cool
There are some employees working really hard at both properties
Pool party hosts / beach games staff at both resorts do a great job!
Areas for improvement / recommendations:
Mainly service, lack of organization, and inconsistency…there are some employees doing much of nothing at some restaurants at the beach
No bottled water in room upon long day of travel arrival - we asked and they did stock it
TV didn’t work - they fixed it
Room servicing was just inconsistent - one day no washcloths, one no hand towels, others no sugar or creamer for coffee
The floors in the room were quite dirty - our feet were black from walking around after showers/ could have asked them to mop but shouldn’t have to …
Need new beach cushions, everyone combines two and they are falling apart and some are really moldy
No beach chair / towel service you find at other resorts ; we also experienced no beach service for drinks when sitting to the right but the employee in the brimmed hat is working hard to the left! Wish we knew earlier
The saving beach seats situation can get ridiculous and shouldn’t be allowed - went several mornings to actually sit and read and swim and all first two rows were saved and literally no one was on the beach for hours
Food was just okay ; most vacations we have several outstanding meals - we did not experience that here - black rock and truck stop were above average!
Restaurant Reservations system … Echo other bad situation reviews, I’ve never experienced such disorganization and confusion by staff
We arrived Sunday between 4-6 and hadn’t eaten all day - there was nothing open
Was told we could not make any reservations in advance; arrived and was told there are no same day reservations using the QR codes - told us we could walk to each restaurant and see if they had an open table- none did
Told come back at 9 pm or order take out
So after paying $14k - $2500 night for all inclusive we ate below average food out of cardboard boxes … no drinks - it took 3 people to figure out how to order us take out and while ordering 2 groups who thought they had reservations were also turned away (on Father’s Day) and told that all 3 restaurants on property were booked that night - something is clearly broken here … not the best first day impression
So if you come here be ready to have to possibly go eat off property or eat take out
Spa - this is not a spa but a renovated hotel room. Worst “spa” experience I’ve had- had an appt for a 80 min massage day 1 - phone ringing, knocking on door, therapist left massage twice to answer the door then arguing with someone in lobby who also had an appt at the same time which then ended the massage due to interruptions - they offered to give me a beach bag in my room which I never received and a free massage which I accepted and it was a 30 minute average massage
Coffee in room is not good at all if you are a coffee drinker
Drinks are weak or alcohol seems watered down ; were def better at Blue Haven and at Alexandra’s Coconut Hut main bar than other locations (like beach, restaurants or pool)
Recommend the little tabletop fans that keep flys away from food
Take Note:
All restaurants are outside and no fans except the Sushi restaurant and Asi breakfast - pack accordingly
Recommend bringing your Yeti or Stanley for drinks; bartenders will fill them up for you and there are water stations as well
Took a taxi to grocery store - $12 there and $20 back
Can get take out boxes for breakfast if you want to eat in room or on beach
Smoothie bar has fruit and food on the go and coffee drinks - recommend the rum cream!
If you’re an early riser get towels in the evening to take to your room to use the next morning
翻译：刚从亚历山德拉酒店住了6晚回来——5个人住在一个两卧两卫半的翻新房间里！我会分享我们喜欢的地方和不足之处。我是一位经验丰富的旅行者——AA行政白金卡和万豪钛金卡精英会员——习惯了优质的服务。去过几乎所有加勒比海岛屿。第一次来特克斯岛。
优点：
入住——简单、快捷、友好，是我们最棒的入住体验之一。
抵达时，我们收到了凉爽舒适的毛巾和朗姆潘趣酒。
手镯是房间钥匙/其中一个太紧了，他们帮我换了。
我们乘坐高尔夫球车到房间——有人帮我们搬运行李。
来这里的唯一原因是格雷斯湾海滩！桨板、皮划艇和海洋蹦床都是额外的福利！
房间宽敞漂亮，配有洗衣机/烘干机（但我们提前问过是否有，但被告知没有），还有一个很棒的露台和我们非常喜欢的景色。
床和折叠沙发都很舒服。 （不过枕头倒是不错）
度假村从不拥挤。
如果出了什么问题或者我们需要什么东西，Alexandra 都会帮我们解决。他们似乎秉持着“只问不问”的原则——但是，有些东西不应该为了价格/服务而主动要求。
很喜欢 Truck Stop 的食物——鱼肉玉米卷、烤肉串、芝士通心粉和沙拉，都非常棒！Black Rock 也不错。
前往 Blue Haven 的交通——我们更喜欢姐妹度假村 Blue Haven 的氛围和服务。不过 Blue Haven 不在格雷斯湾海滩。我们一安顿下来就得到了海滩服务，Blue Haven 的饮品很棒，水上还有几个日光浴浮板；BH 的泳池干净凉爽。
两家度假村的员工都非常努力。
两家度假村的泳池派对主持人/沙滩游戏工作人员都做得很棒！
需要改进/建议的地方：
主要是服务、缺乏组织性和不一致……海滩边的一些餐厅里有些员工几乎无所事事。
漫长的旅程结束后，抵达房间后没有瓶装水——我们要求他们提供，他们确实提供了。
电视坏了——他们修好了。
客房服务不稳定——有一天没有毛巾，有一天没有手巾，还有几天没有糖或咖啡奶精。
房间的地板很脏——我们的脚因为洗完澡后四处走动而变黑了/本可以让他们拖地，但不应该……
需要新的沙滩垫，每个人都拼了两个，现在都散架了，有些还发霉了。
没有其他度假村提供的沙滩椅/毛巾服务；我们坐在右边时也没有海滩饮料服务，但左边戴着宽边帽的员工正在努力工作！真希望我们早点知道
海滩座位的预订情况简直荒唐，根本不应该允许——我去了好几个早上，真的坐下来看书游泳，前两排座位都占了，而且几个小时都没人在海滩上。
食物还行；大多数假期我们都吃过几顿很棒的饭菜——但在这里没有——黑岩和卡车停靠站的菜品都高于平均水平！
餐厅预订系统……和其他糟糕的评论一样，我从未经历过工作人员如此混乱和混乱。
我们周日下午4点到6点之间到达，一整天都没吃东西——什么餐厅都没开门。
被告知不能提前预订；我们到了酒店，却被告知使用二维码无法预订当天的座位——我们被告知可以步行到每家餐厅看看是否有空位——结果没有。
他们告诉我们晚上9点再来或者叫外卖。
我们花了1.4万到2.5万美元预订了一晚的全包服务，结果吃的却是纸盒装的、低于平均水平的食物……没有饮料——我们花了3个人才弄清楚怎么叫外卖，而我们点餐的时候，有两组自以为有预订的客人也被拒之门外（那天是父亲节），他们还告诉我们酒店里的3家餐厅当晚都订满了——显然这里出了什么问题……这可不是第一天最好的印象。
所以，如果你来这里，做好可能不得不在酒店外用餐或叫外卖的准备吧。
水疗中心——这不是水疗中心，而是一个翻新的酒店房间。这是我经历过的最糟糕的“水疗”体验——第一天预约了80分钟的按摩——电话响了，敲门声响了，按摩师两次离开按摩室去开门，然后和大厅里同时预约的人争吵，最后按摩因为有人打扰而结束了——他们说可以给我一个沙滩包放在房间里，但我根本没收到，还说可以免费按摩一次，我接受了，结果按摩时间很普通，只有30分钟。
如果你喜欢喝咖啡，房间里的咖啡一点也不好。
饮料很淡，或者酒水像是兑了水；Blue Haven和Alexandra’s Coconut Hut的主酒吧肯定比其他地方（比如海滩、餐厅或泳池）要好。
推荐使用小型桌面风扇，防止苍蝇靠近食物。
注意：
所有餐厅都在室外，除了寿司餐厅和Asi早餐餐厅外，没有风扇——请自行打包。
建议带上你的Yeti或Stanley去喝酒；调酒师会帮你倒满，还有水站。
打车去杂货店——去程12美元，回程20美元。
如果您想在房间或海滩上享用早餐，可以打包外带。
冰沙吧提供水果、外带食品和咖啡饮品——推荐朗姆奶油！
如果您起得很早，可以在晚上准备毛巾带到房间，以便第二天早上使用。
优点：
入住——简单、快捷、友好，是我们最棒的入住体验之一。
抵达时，我们收到了凉爽舒适的毛巾和朗姆潘趣酒。
手镯是房间钥匙/其中一个太紧了，他们帮我换了。
我们乘坐高尔夫球车到房间——有人帮我们搬运行李。
来这里的唯一原因是格雷斯湾海滩！桨板、皮划艇和海洋蹦床都是额外的福利！
房间宽敞漂亮，配有洗衣机/烘干机（但我们提前问过是否有，但被告知没有），还有一个很棒的露台和我们非常喜欢的景色。
床和折叠沙发都很舒服。 （不过枕头倒是不错）
度假村从不拥挤。
如果出了什么问题或者我们需要什么东西，Alexandra 都会帮我们解决。他们似乎秉持着“只问不问”的原则——但是，有些东西不应该为了价格/服务而主动要求。
很喜欢 Truck Stop 的食物——鱼肉玉米卷、烤肉串、芝士通心粉和沙拉，都非常棒！Black Rock 也不错。
前往 Blue Haven 的交通——我们更喜欢姐妹度假村 Blue Haven 的氛围和服务。不过 Blue Haven 不在格雷斯湾海滩。我们一安顿下来就得到了海滩服务，Blue Haven 的饮品很棒，水上还有几个日光浴浮板；BH 的泳池干净凉爽。
两家度假村的员工都非常努力。
两家度假村的泳池派对主持人/沙滩游戏工作人员都做得很棒！
需要改进/建议的地方：
主要是服务、缺乏组织性和不一致……海滩边的一些餐厅里有些员工几乎无所事事。
漫长的旅程结束后，抵达房间后没有瓶装水——我们要求他们提供，他们确实提供了。
电视坏了——他们修好了。
客房服务不稳定——有一天没有毛巾，有一天没有手巾，还有几天没有糖或咖啡奶精。
房间的地板很脏——我们的脚因为洗完澡后四处走动而变黑了/本可以让他们拖地，但不应该……
需要新的沙滩垫，每个人都拼了两个，现在都散架了，有些还发霉了。
没有其他度假村提供的沙滩椅/毛巾服务；我们坐在右边时也没有海滩饮料服务，但左边戴着宽边帽的员工正在努力工作！真希望我们早点知道
海滩座位的预订情况简直荒唐，根本不应该允许——我去了好几个早上，真的坐下来看书游泳，前两排座位都占了，而且几个小时都没人在海滩上。
食物还行；大多数假期我们都吃过几顿很棒的饭菜——但在这里没有——黑岩和卡车停靠站的菜品都高于平均水平！
餐厅预订系统……和其他糟糕的评论一样，我从未经历过工作人员如此混乱和混乱。
我们周日下午4点到6点之间到达，一整天都没吃东西——什么餐厅都没开门。
被告知不能提前预订；我们到了酒店，却被告知使用二维码无法预订当天的座位——我们被告知可以步行到每家餐厅看看是否有空位——结果没有。
他们告诉我们晚上9点再来或者叫外卖。
我们花了1.4万到2.5万美元预订了一晚的全包服务，结果吃的却是纸盒装的、低于平均水平的食物……没有饮料——我们花了3个人才弄清楚怎么叫外卖，而我们点餐的时候，有两组自以为有预订的客人也被拒之门外（那天是父亲节），他们还告诉我们酒店里的3家餐厅当晚都订满了——显然这里出了什么问题……这可不是第一天最好的印象。
所以，如果你来这里，做好可能不得不在酒店外用餐或叫外卖的准备吧。
水疗中心——这不是水疗中心，而是一个翻新的酒店房间。这是我经历过的最糟糕的“水疗”体验——第一天预约了80分钟的按摩——电话响了，敲门声响了，按摩师两次离开按摩室去开门，然后和大厅里同时预约的人争吵，最后按摩因为有人打扰而结束了——他们说可以给我一个沙滩包放在房间里，但我根本没收到，还说可以免费按摩一次，我接受了，结果按摩时间很普通，只有30分钟。
如果你喜欢喝咖啡，房间里的咖啡一点也不好。
饮料很淡，或者酒水像是兑了水；Blue Haven和Alexandra’s Coconut Hut的主酒吧肯定比其他地方（比如海滩、餐厅或泳池）要好。
推荐使用小型桌面风扇，防止苍蝇靠近食物。
注意：
所有餐厅都在室外，除了寿司餐厅和Asi早餐餐厅外，没有风扇——请自行打包。
建议带上你的Yeti或Stanley去喝酒；调酒师会帮你倒满，还有水站。
打车去杂货店——去程12美元，回程20美元。
如果您想在房间或海滩上享用早餐，可以打包外带。
冰沙吧提供水果、外带食品和咖啡饮品——推荐朗姆奶油！
如果您起得很早，可以在晚上准备毛巾带到房间，以便第二天早上使用。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
