Though most of the recent reviews of this hotel have not been the best, I had a positive experience with this property. We arrived late and had a reservation for one night. The first floor is undergoing remodeling with most of the floor sectioned off...更多
回复来自Fairfield Inn Kansas City Independence的ManagerDrew D回复时间：2017-8-6
Thank you so much for your feedback about both of our hotels. We are delighted to hear how much you...更多
Construction was not stated on our 2 reservations. We were not informed until checkin that breakfast was off site also ceiling collapsed night before so pool was closed. Asked about a discount and front desk was very defensive and told us she could do nothing...更多
回复来自Fairfield Inn Kansas City Independence的ManagerDrew D回复时间：2017-8-5
Thank you for letting us know about your experience. We apologize for the poor communication by our staff as we...更多
When we called this property to make a two day reservation, no mention was made of the fact that it was undergoing construction and the lobby and other areas were either closed or under construction.
Our third floor room, upon arrival, was not cool. In...更多
I sincerely apologize that you did not have an enjoyable experience at our property.
In response to shipping your belt,...更多
This hotel was under construction while we were there. There was no AC down in the lobby area. The free breakfast was yogurts that were half warm and bananas. The pool was dirty. The room had a dirt bathroom that we had to call to...更多
回复来自Fairfield Inn Kansas City Independence的ManagerDrew D回复时间：2017-6-24
Thank you for letting us know about your stay. I apologize for your experience at the hotel. Unfortunately, the main...更多
We were very disappointed with our stay. The room carpeting was sticky, filthy, and disgusting. The room itself was very moist, with the bedding even feeling moist on our skin. Our room only had a couple of plug-ins so we had to unplug lamps, etc....更多
回复来自Fairfield Inn Kansas City Independence的Area Genral ManagerAngela W回复时间：2017-6-23
Thanks for taking the time to provide feedback! I'm sorry to learn you had a negative experience at our property....更多