The staff was amazing! They helped me get through the heavy, spring loaded room door when I was alone, helped me move my bags in, and even moved a table for me, and they all did these things with a smile.
My husband and I...更多
回复来自Courtyard Charlotte Concord的Guest Relations ManagerTim T回复时间：2017-2-21
Thank you so much for your kind words and for the feedback! We are ecstatic about your experience...更多
We were in Concord for a family Thanksgiving gathering, and since there was not enough room at my son's home, several of us stayed at the Courtyard. It seemed the best choice among the available options. The check-in staff was very friendly and helpful. The...更多
回复来自Courtyard Charlotte Concord的Guest Relations ManagerTim T回复时间：2017-1-5
Thank you so much for your sincere comments!
As we pride ourselves in delivering the utmost superb customer service, it's...更多
The hotel is very convenient and in a great location!! The staff is 100% ready to help and they want to make your stay he best ever!! I can't believe it's the same every Stay!! BUT it is!!!! Love staying here because of the nice...更多
Both the Ladies at check-in on the evening of the 9th & check-out on the morning of the 10th were very hospitable and friendly & Management needs to know this. The rooms were clean, great view, but the beds are like sleeping on granite &...更多
回复来自Courtyard Charlotte Concord的General ManagerTim T回复时间：2016-11-18
Thank you for the kind words about the service. The mattresses are purchased at a Medium for firmness. We attempt...更多
Whoever does the reservations via phone is horrible customer service, wouldn't answer a simple question of what the layout of the suite is as in sleeping capacity. Told me to go online. Guess I won't upgrade my reservations ...更多
回复来自Courtyard Charlotte Concord的Guest Relations ManagerTim T回复时间：2016-10-28
Thanks for the feedback and please accept our deepest apologies. Our king suite has a king bed and in the...更多