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奥克赫斯特

Holiday Inn Express and Suites Oakhurst Yosemite Area

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40820 Highway 41, 奥克赫斯特, CA93644-9641
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在 奥克赫斯特 的 11 家酒店中排名第 8
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英语, 意大利语
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免费高速WiFi
儿童活动 (适合儿童/家庭)
洗衣服务
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家庭房
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3 条点评0 个房间贴士

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We stayed here when we were visiting Yosemite. They were only 2 months old. The clerk was very nice upon checking us in. The little town of Oakhurst has grown a bit. Of course everyone is trying to regain their footing after Covid - 19. The room was fine with amenities like shampoo, conditioner, lotion, soap, hair dryer, ice bucket, bottled water, keurig coffee maker, etc.. Everything was new and unused. But the beds are hard. I certainly wish they would've invested on better mattresses.
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This hotel (Holiday inn express in Oakhurst California) supposed to be a brand new Hotel. Under construction for several years now. Holiday inn web site has been accepting reservation for 12/18/19 and later dates. We decided to make a reservation for a 2 nights stay (12/28 and 12/29/19). we received our conformation number and my 3 year old son was very excited that we are going to Yosemite National park. 5 days prior to our first night stay I decided to call the hotel to confirm that they are open. First few times that I called the local number re-direct my call to the 800 number (central reservation number). Staff at the 800 number first they told us oh yes the hotel is open and no worries just drive there and enjoy your stay. But I was concern about no one at the local number (559-658-4436) was answering the phone and I keep getting re-directed to the 800 number. So I called again 3 days prior to our departure. Again it went to 800 number, this time I insisted that they double check, after being on hold for 20 minutes, person at the 800 number came back and said she tried 4 different local phone numbers and no one answer the phone. She said she is puzzle why no one answering the phone if hotel is open. She transferred me to guest relation, I had to explain to person on guest relation from the begining about my problem. She put me for another 20 minutes on hold and when she came back on line said she can not get a hold of anyone in the local hotel either (surprise surprise !!!). She said do not worry, she will send an e-mail to the local hotel at Oakhurst and asked me to do the same and enjoy our vacation at their new hotel. As requested I sent an e-mail to gm@hixyosemite.com asking if they are open or not 48 hours before our departure. I did no hear back from Oakhurst Holiday inn nor the guest relation. the night before our departure again I tried to call the local phone number; this time phone just keep ringing without re-directing to the 800 number. When I called the 800 number directly they said they see few reservations for 12/27 and 12/28/19 on their web site but still they can not get a hold of any body at the hotel in Oakhurst. They said they can not cancel my reservation because I will be penalized for cancelling late and I have to call the guest relation in AM. I was puzzled how I can be penalized for cancellation of a reservation for a hotel that is not even open yet? To be sure on 12/27/19 PM I called a person whom lives at Oakhurst and she checked and said Holliday inn in Oakhurst still under construction and not open. When I called guest relation (800- 621-0555) next AM (12/28/19), the person whom answered the phone introduced herself as a manger and said do not worry you will not be charged for your stay if you do not show up. I was perplex at her answer, and told her I better not be charged for a hotel that is not open yet. But I requested 3 days vacation from my work and promise my 3 year old son to take him to Yosemite, now all the hotels in the area are full and the only hotel that accepts reservation and has room this late in the game asking for $400 per night plus tax (which we can not afford). Our vacation is ruined because Holiday inn web site accepted reservation for a hotel that is not open and no one at holiday inn (at local hotel or central reservation or guest relation) had any common sense or caring attitude to pick a phone or send an e-mail to guests whom had reservations in advance and tell them please do not drive all the way to this hotel with your family middle of winter since we are not open! Guest relation person just said oh this is not our problem and is local Hotel problem. I could not believe my ears when she said that. How can be only local problem when Holiday inn web site is the entity that accepted my reservation and Holiday inn express logo is on the wall of the Hotel? Talking about passing the buck and not willing to accept responsibility. Now I have a very disappointed 3 year old that every 10 min I have explain to him why we are not going to Yosemite, also used 3 vacation days that went to waste (for those of us that are in the work force we know how precious and hard to come by those vacation days are to see go to waste). I have been a Platinum elite member at Holiday inn and I have liked their hotels. After this fiasco I do not recommend Holiday inn Hotels to no one!
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Très bien situé à 2 pas du parc du Yosemite, cet hôtel de classe moyenne est suffisant pour un court séjour. Petite piscine avec beaucoup de personnes, n'espérez pas faire bronzette au calme. On peut se laver, on y dort bien, c'est le principal!
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价位
¥1,173 - ¥2,139 (基于标准间的平均价格)
位置
美国加利福尼亚奥克赫斯特
客房数量
108
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