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新加坡圣淘沙艾美酒店
Le Meridien Singapore, Sentosa

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旅行者 (66)
客房和套房 (27)
泳池和海滩 (9)

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位置
卫生
服务
性价比
酒店设施
免费高速WiFi
游泳池
客房服务
免费停车
餐厅
有健身房的健身中心
酒吧/大堂
会议室
会议设施
公用Wifi
宴会厅
干洗服务
户外泳池
提供上网服务的商务中心
提供早餐
无烟酒店
残障通道
洗衣服务
精通多国语言服务员
门房服务
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客房特色
套房
家庭房
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家庭
Modern
1,647 条点评
0 个房间贴士

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就在捷运站旁边,交通非常方便。房间舒适,但浴室门有点卡,似乎有点年纪。前台人员非常有礼貌且专业。我们有加床,直接用沙发展开变成沙发床,但会让房间动线有点卡。早餐丰富,适合好好享受的饭店。
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回复来自新加坡圣淘沙艾美酒店的General Managerlemeridiensgsentosa
回复时间:4周前
Dear coolgbman, Thank you for taking the time to share your review of your recent stay with us and we really appreciate your feedback. I am delighted to hear that the accessible location of the hotel has brought you much convenience during your stay and I appreciate the compliments that you have given towards our associates and our breakfast buffet spread. Your feedback regarding the bathroom has been noted and will definitely be shared with the team. Thank you once again and I look forward to welcoming you back soon. Sincerely, Rachael Harman General Manager
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圣淘沙真的是个度假天堂✨ 艾美酒店是离英比奥捷运站🚇最近的饭店 出门口就可以看到著名鱼尾狮 酒店小而精美🧐 客房还有一个小客厅方便我们休息 服务人员态度也是非常好 唯一可惜的事我们没时间使用到泳池
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回复来自新加坡圣淘沙艾美酒店的General Managerlemeridiensgsentosa
2019年5月1日已回复
Dear 0ula, Thank you for taking the time to share your review of your recent stay with us and we really appreciate your feedback. It is great to hear that you have enjoyed your stay with us as we aim to unlock the destination of Sentosa Island for each of our guests. I am pleased to hear that our accessible location has brought you much convenience to unlock the compelling destination of Sentosa Island and discover your surroundings, including the iconic Merlion during your stay. Thank you for your positive comments and I am glad that you enjoyed the service. My team and I will continue to ensure that we provide all our guests with the signature Le Méridien experience. We hope we remain your preferred choice the next time your travels bring you back to Sentosa. Sincerely, Rachael Harman General Manager
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地理位置很棒:距离英比奥捷运站非常近,步行五分钟就可以到名胜世界和环球影城; 设施很旧:床品和其他le meridian不一样,比较硬,洗漱用品也和其他万豪旗下不一样,比较次;淋浴间的水会漫到外面; 服务很差:入住当天要求打扫房间,先是房间里按铃无响应,后用Marriott APP沟通要求打扫和多拿些毛巾,出去游玩几小时后回来看之多了毛巾并没有打扫,于是去前台再次要求,得到的答复是承诺会打扫,出去吃晚餐回来后发现依旧没有打扫,大堂经理还狡辩说她以为是沟通不畅,听成了拿毛巾,可是毛巾早就拿到了房间,也是不明白,怎么要求打扫房间这么的难…我合理的认为是在推脱… 总之,这家是我在Marriott旗下住过的体验最差的酒店,三星的设施,二星的服务吧
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回复来自新加坡圣淘沙艾美酒店的General Managerlemeridiensgsentosa
2019年5月2日已回复
Dear Curious19985848648, Thank you for taking the time to share your feedback on your recent stay at Le Méridien Singapore, Sentosa with us. While I am glad to hear that you enjoyed the hotel’s accessible location, I am disappointed to hear of your feedback with regards to our service. Providing a satisfying stay experience for our guests is our priority and I am very sorry to learn that our service did not meet your expectations. This is definitely not acceptable for our usual standards and we could have done better to anticipate our guests’ needs and respond to your requests in a timely manner. Your invaluable comments have been shared with the management team as well as our Front Office and Housekeeping teams to ensure that we step up on our training efforts to provide a better experience for our guests. Once again, we sincerely apologise for any lapse in service and the inconvenience that you have experienced. We definitely hope that this will not deter you from visiting us in the future and we look forward to welcoming you back soon. Sincerely, Rachael Harman General Manager
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这是个很赞的酒店,酒店的门厅装修有些殖民地风格,不过后面看起来就比较新了。我推荐这家酒店作为你在圣淘沙的住宿,员工总是很乐于帮助你。我觉得那个叫penny的员工很不错,我老婆身体不舒服,她安排了一辆出租车送我们去新加坡来福士医院,我们到了医院之后她还问我们进展如何。我真的对penny超级满意。
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回复来自新加坡圣淘沙艾美酒店的General ManagerLe Meridien S
2019年4月9日已回复
Dear _b_mannering854, Thank you for staying with us at Le Méridien Singapore, Sentosa and taking the time to leave your valuable feedback on TripAdvisor. Thank you for your positive comments and I am glad that you enjoyed the service. I will definitely share your compliments with Penny and my team will continue to ensure that we provide all our guests with the signature Le Méridien experience. We do hope that you will return for another stay soon and look forward to welcoming you back. Sincerely, Rachael Harman General Manager
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酒店似乎太忙了,早餐的座位比预期的要长,一些关键的早餐项目,如培根也没有供应,咖啡机也需要一些维护,工作人员似乎已经跑断了腿,忙不过来了。酒吧已经不再营业了,这是非常令人失望的,因为我们上次在那里时,它是如此好的地方。我的家人有3个房间,其中2个房间一天都没有毛巾,似乎对于工作人员而言,客人太多了。值班人员非常令人愉快,工作的很努力。
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回复来自新加坡圣淘沙艾美酒店的General ManagerLe Meridien S
2019年4月4日已回复
Dear Moira_Bannister, Thank you for staying with us at Le Méridien Singapore, Sentosa and taking the time to leave your valuable feedback on TripAdvisor. Please accept our sincere apologies for not being able to provide a stay experience that you had expected. These are not the usual standards that you would receive at Le Méridien hotels worldwide and I am disappointed to hear of your comments regarding the variety of food selection at our breakfast buffet, the coffee facilities and room amenities. I assure you this was never our goal and we look forward to using your feedback as a training tool to enhance the experience for our future guests. We appreciate your review and we hope to have the opportunity to welcome you back for a stay that exceeds your expectations. Sincerely, Rachael Harman General Manager
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上一页
价位
¥1,484 - ¥2,844 (基于标准间的平均价格)
其他名称
treasure hotel sentosa islandtreasure resort sentosa island
原名为
Movenpick Heritage Hotel Sentosa
位置
新加坡圣淘沙岛
客房数量
191
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