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Cataleya's Guesthouse

1257 Rainbow Runner, 伯利兹城 伯利兹
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位置
卫生
服务
酒店信息
酒店星级
酒店设施
免费停车
免费高速WiFi
免费上网
WiFi
网络
免费早餐
儿童活动 (适合儿童/家庭)
机场交通
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5 条点评0 个房间贴士

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The hotel is beautiful inside. The WiFi worked well. The king bed we had felt like a sleeping on an idyllic cloud over a field of your enemies corpses. And we were the only patrons there, it being the off season. Unfortunately, the hot water to the bathtub was nonfunctional, but worked in the shower. I used the ice bucket to draw a bath which was well worth it. However, the staff appears to be unknowledgeable and came off as rude. They have a deal with a nearby restaurant called the rust bucket or something, where they offer a ride to, but they don’t have a menu to produce. It appears that the family that owns the establishment lives in the hotel, with an infant. This prompts me to consider this as an airBnB. They advertise a free airport shuttle. But most confounding, was that despite no other patrons were there, the rude employee on shift was determined to adhere to a strict, two-hour departure schedule, that wasn’t written anywhere. This just seems like grievously poor hospitality to me. And the worst, they pretended they didn’t speak English when I asked the questions. When the staff has apparent disdain for their customers, it can really ruin a vacation. So despite the many positives, I have to give cataleya’s a 1 out of 5.
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回复来自Cataleya's Guesthouse的Managerfloweringfamily
回复时间:4周前
Good day Mr. Josh, Thank you for choosing to stay at our home. We know that sleep is very important to our guest and therefore we always ask for feedback on sleep. The room you stayed in is our guests' favorite room and everyone enjoys their sleep, Perhaps it just wasn't to your like and we understand that. We apologize for the bathtub hot water being non-functional, we are glad you mentioned it and it's already fixed. The owners living on the property in no way makes a hotel/Guesthouse a Airbnb but yes we are also on Airbnb. Most hotels around the world have live-in owners and managers because of the nature of this Business. Our Staff is very much knowledgeable about our Country and surroundings. If there is any question that our guest have and we don't have the answer we gather as much accurate information as we can to assist. It wasn't that the staff pretended not to understand you whenever you asked questions, they simply hesitated to answer you because you were being very hostile the minute you walked into the property. We dont distrispect our guest no matter how rude they are being towards us and if there is any problem we do our best to resolve it to thier satisfaction. Our staff has the best reviews on all of our mediums, that says a lot about our hospitality. You were here on your last night to go back home and we thank you for visiting our beautiful country and for staying with us on your last night. We hope to host you soon so that we can once more give you the hospilaity of family that we give all of our guest.
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We were traveling with our two children and stayed just one night to catch a morning flight. After 2 weeks in Belize, this was a great place to spend our last night. The room was beautiful, clean and very comfortable and the airport was only 5 minutes away. The host was very helpful and the back deck overlooking the water was very nice.
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回复来自Cataleya's Guesthouse的Managerfloweringfamily
回复时间:4周前
Hello Parson Family, We are glad that you enjoyed your last night in Belize in our home. We hope that you visit the Jewel in the near future and allow us to host you once more. See you soon and take care.
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Cataleya's is conveniently located near the airport, although we had a little trouble finding it (they plan to get better signage). We stayed in the Miltonia room with our kids, which is the largest room on the ground floor. It was very comfortable and the breakfast was great. The staff was amazing and shared a lot of information about the area and Belize. It was a great introduction for our visit and I would definitely stay there again.
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回复来自Cataleya's Guesthouse的Managerfloweringfamily
2019年7月1日已回复
Good Day Eryn, We thank you and your beautiful family for staying in our home. We are glad you enjoyed and would love to host you all again. We are currently working on our directional signage to facilitate locating our property, we appreciate your kind feedback. See you soon.
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+1
Cataleya's Guesthouse is absolutely divine! A beautiful property close to the international airport in a private gated community this place was a wonderful ending to an already beautiful trip. Had I known this place was so awesome I would have definitely stayed here the entire trip. The staff is outstanding and the scenery is so serene .
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回复来自Cataleya's Guesthouse的General Managerfloweringfamily
2019年6月27日已回复
Thank you for choosing us to host you in our home, we love hosting friends who become family. We hope to see you very soon.
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I stayed here to overnight before catching the plane on the following day. It is a five minutes drive away from the airport and the hotel provides free accommodation. They also provide free breakfast and the lady in charge cooks very well. This property is also situated on a sea front and have a great view. It is in a gated community.
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回复来自Cataleya's Guesthouse的Ownerfloweringfamily
2019年5月16日已回复
Hello Mr. Brenton, Thank you for giving us the privilege to host you at our home. We are glad that you had a pleasant stay and enjoyed your breakfast. Hope to see you soon.
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价位
¥608 - ¥764 (基于标准间的平均价格)
位置
伯利兹伯利兹伯利兹城
客房数量
8
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