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Innkeeper's Lodge Harrogate-West

在30家哈罗盖特酒店排名第22
卓越奖
1 间客房 2 位成人
2017/06/04 2017/06/05
2017/06/04 2017/06/05
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185条来自 TripAdvisor 社区的点评

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英国格拉斯哥
1条点评
4天前点评 通过移动设备发表
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Lovely building; great decor. Fundamental problem here I think is it is understaffed, so the staff are juggling too much and then become less friendly or helpful. The manager was rude when we tried to discuss a taxi booking. The receptionist was having to not only book people in but run the bar and then serve food. Family room for... 更多 

KimmyThePineMarten,Innkeeper's Lodge Harrogate-West 的 Guest Relations Manager,回复了这篇点评

Hello, We are very sorry to hear you did not have a good experience with us. Please call Richard on... 更多 

1条点评
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• Struggled to find the accommodation as nowhere on our booking states that it is called 'The Pine Martin' just 'Innkeeper's Lodge' • Checked in by a girl with no customer service skills • We went to the bar and got poured horrendously flat pints • Ordered two pizzas, hardly any meat on one of them and practically no goats... 更多 

KimmyThePineMarten,Innkeeper's Lodge Harrogate-West 的 Guest Relations Manager,回复了这篇点评

Hello, I am so very sorry you did not enjoy your stay with us, this isn't how we like our... 更多 

45条点评
4周前点评
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We stayed 1 night before going to the Harrogate Flower Show. The exterior seems impressive,there is plenty of parking, near a road but not too noisy. We had to wait to book in at the bar, a bit odd but didn't bother us, and the staff member was very pleasant. Our bags were carried for us to our 2nd floor... 更多 

KimmyThePineMarten,Innkeeper's Lodge Harrogate-West 的 Guest Relations Manager,回复了这篇点评

Hello Spitfiredot, Thank you for taking time out to write a review on us. I am sorry you did not... 更多 

56条点评
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Stayed here with my wife for one night. We enjoyed our stay, but there were some things that I felt could have been better. Firstly, the service was somewhat slow at times. I noticed a number of new, young staff were there, so perhaps they aren't quite "up to speed" yet. There was a fair bit of "I'll have to... 更多 

KimmyThePineMarten,Innkeeper's Lodge Harrogate-West 的 Guest Relations Manager,回复了这篇点评

Hello Wilfred, Thank you for taking time out to write a review on us. I am sorry you only had... 更多 

英国唐克斯特
2条点评
2017-4-12的点评
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I stayed here as part of my birthday get away for 2 nights, the bar was very busy and clearly popular. The food was amazing and the service quite quick. Room service was not an issue. We enjoyed the short walk into Harrogate it is straight down the main road. The rooms are clean and well maintained, lovely comfy bed.... 更多 

KimmyThePineMarten,Innkeeper's Lodge Harrogate-West 的 Guest Relations Manager,回复了这篇点评

Hello ZoeGemma, Thank you so very much for taking time out to write a review on us. We are so... 更多 

英国哈罗盖特
1条点评
2017-4-9的点评 通过移动设备发表
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I stayed at this hotel with my partner in the middle of march. The young girl with dark hair who checked me in was very rude, no smiles and I felt rushed even though it wasn't busy I was asking her questions about the hotel and she'd sigh while answering. The room was disgusting it smelt bad, the bathroom has... 更多 

KimmyThePineMarten,Innkeeper's Lodge Harrogate-West 的 Guest Relations Manager,回复了这篇点评

Hello, I am sorry you did not have a very good experience with us. I can assure you the rooms... 更多 

英国阿伯丁
21条点评
2017-4-7的点评 通过移动设备发表
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Just back from a 3 night stay in this lovely hotel. Our room was very comfortable and clean with a sofa bed for our daughter. It overlooked a very pretty courtyard where we enjoyed some drinks in the sunshine on a couple of occasions. We ate in the restaurant twice and very much enjoyed our meals. The staff are all... 更多 

KimmyThePineMarten,Innkeeper's Lodge Harrogate-West 的 Guest Relations Manager,回复了这篇点评

Hello, We are very happy you enjoyed your stay with us and that you took time out to write a... 更多 

3条点评
2017-4-2的点评 通过移动设备发表
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Hotel was ok.. room was nice on the third floor but the hotel/bar toilets were directly under our room and very noisy... continental breakfast was about the most basic I have ever had..cooked breakfast was not included in the already high price... Disappointing. .. Staff were friendly enough but you certainly knew it was last orders and and we're not... 更多 

8条点评
2017-2-6的点评 通过移动设备发表
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Stayed 3 nights at this hotel for my Mums 60th birthday. The bar are is spacious and nicely decorated with a good selection of drinks. We had dinner 1 night in the restaurant and the food was divine. The sharing platter starter is a must. The rooms were well sized, clean and comfortable. Staff were helpful and pleasant during the... 更多 

1条点评
2017-2-5的点评 通过移动设备发表
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I had high hopes for the Innkeepers Lodge after reading some reviews but unfortunately it will be a stay remembered for all the wrong reasons. On arrival we had to wait a few minutes while the staff served people at the bar (which was also the reception desk), but fair enough if that's how it works it's up to them... 更多 

KimmyThePineMarten,Innkeeper's Lodge Harrogate-West 的 Guest Relations Manager,回复了这篇点评

Hello Dave, I am so sorry you had such a bad experience here at The Pine Marten, this is not... 更多 

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2017/06/04 2017/06/05
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设施

特色
  • 免费停车
  • 餐厅
  • 酒吧/大堂
  • 含早餐
  • 免费高速WiFi
关于此酒店
  • 禁烟酒店
活动设施
  • 餐厅
  • 酒吧/大堂
客房类型
  • 无烟房
  • 家庭房
网络
  • 免费网络
  • 公用Wifi
  • 免费高速WiFi
服务
  • 免费停车
  • 含早餐

Innkeeper's Lodge Harrogate-West的其它相关信息

地址: East Park House East Park House Beckwith Knowle Otley Road | The Pine Marten, Harrogate HG3 1PR, England
地区: 英国 > 英格兰 > 约克郡 > 北约克郡 > 哈罗盖特
价格区间: ¥733 (基于标准间的平均价格)
酒店星级:4星级 — Innkeeper's Lodge Harrogate-West 4*
房间数: 12
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酒店类型:
第 10 名豪华酒店,哈罗盖特
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