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中央公园伊波罗之星酒店
Iberostar Parque Central

8,358 条点评
在240家哈瓦那酒店排名第5
Neptuno, esquina Prado y Zulueta Habana Vieja, 哈瓦那10100 古巴
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旅行者 (370)
客房和套房 (71)
餐饮 (33)
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8,358 条点评0 个房间贴士

点评

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房间很老旧!服务很糟糕。工作人员对客人的关注做得确实不太好,他们更喜欢自己忙,而不是和顾客在一起。我们16点从城市中回到这家酒店,房间还没有清理好,我们不得不打电话给前台要求客房服务。酒店的早餐是最糟糕的,而我们支付了每晚330欧元的价格!这不是一家5星级酒店,只是一家廉价的酒店。我真的感觉很生气。
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回复来自中央公园伊波罗之星酒店的Quality ManagerReputationOnline
2019年7月11日已回复
Dear Mark, Firstly we thank you for contacting us to share your concerns related to your recent holiday. At the Iberostar Parque Central, we are dedicated to providing excellent service in luxurious and idyllic settings so naturally we surprised to read of your dissatisfaction with the service received. Our staff are carefully selected and trained to provide efficient and friendly service to our guests so we will pass on your constructive criticism to our team for evaluation. We would also like you to know that we take great care to maintain and clean all rooms to the highest standards following the strictest of protocols. We always make sure that all rooms are spotless and we are renowned for our pristine hotels so we regret that this was not the impression you received during your stay. Finally, we were disappointed that our exquisite buffet selection was not to your liking as we use fresh local ingredients to provide a grand variety of options. Nevertheless, we will pass on your criticism to our professional chefs so that we can continue to improve in this area. We trust that you were able to take advantage of our prime location in the heart of Havana and that the rest of your stay with us was pleasant. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in satisfying you completely. Best regards, Quality Manager Iberostar Parque Central
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我们在中央公园伊波罗之星酒店住过两次,两次的体验都很棒!这里的工作人员非常友好和乐于助人,早餐不错,有你想要的一切食物,包括新鲜的煮鸡蛋。中央公园伊波罗之星酒店的房间宽敞舒适,公共区域舒适凉爽,酒店内有两个屋顶泳池和酒吧。中央公园伊波罗之星酒店最大的优势是地理位置,酒店就位于一个绿色公园的旁边,海岸、热闹的历史古镇都在步行距离内。中央公园伊波罗之星酒店真的很不错,无可挑剔。
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回复来自中央公园伊波罗之星酒店的Quality ManagerReputationOnline
2019年6月3日已回复
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing and we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Again, we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind Regards, Quality Manager Iberostar Parque Central
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我们在这家旅馆住了三晚,住得很开心。房间很大,打扫得很干净,礼宾服务也很周到,早餐也不错(如果你早点去的话会更好)。仅仅有一些小毛病(比如浴室的配套设施很旧,而且有点难以捉摸)——但这在古巴是意料之中的。休息区全天都有现场音乐,尽管不是每个人都喜欢。给个五星好评,因为它和预期的一样好,甚至比预期的稍稍好一点。
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回复来自中央公园伊波罗之星酒店的Quality ManagerReputationOnline
2019年5月5日已回复
Dear guest, We are very happy to learn that you had such a great time with us and want to thank you for sharing your experience with others. The staff at our hotel and the entire team behind the scenes guarantee that we always aim to improve and meet the needs and goals of our valued guests. We welcome and value the ideas of our guests because with them we can achieve our goal of providing perfect holidays for them. We will, of course, take note of your valuable feedback and will relay it to the appropriate management for serious consideration. Again, we thank you for this constructive review of our hotel and hope to be seeing you again soon. Best Regards, Quality Manager Iberostar Parque Central
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我们喜欢在这家游览西班牙的基地的酒店度过的每一分钟。多亏了我们来自澳大利亚的好朋友玛丽莎·布鲁姆和布莱恩·托马斯,我们跟着他们住了下来。我们通过hotels.com网站与美国中介预定的这家酒店,入住的是Modern Building的套房。每一个工作人员都非常迷人!酒店的ElPaseo餐厅的领班拉尔夫是一位特别杰出的人。他让我们感觉是他最好的朋友和家人!其中一位礼宾部服务员Eddie也特别好!食物很棒,在一幢古老建筑中提供的自助早餐也很棒!酒店在多个地方都有完美的全天候现场音乐。 在一个炎热的下午散步或购物后,游泳池是一个很好的休息场所。我认识了许多来自伦敦、挪威、巴塞罗那、纽约的人...推荐住在这里,不要去住凯宾斯基酒店。
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回复来自中央公园伊波罗之星酒店的Quality ManagerQualityMCuba
2019年3月21日已回复
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar and want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations with our service, the beauty and comfort of our hotel and our excellent gastronomy is spectacular news for us. It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best. Kind Regards, Quality Manager Iberostar Parque Central
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这是我们第一次来这家酒店。(酒店)毗邻哈瓦那老城区和所有景点。我们住在酒店的殖民(风格)区域。房间非常宽敞舒适。自助早餐很丰富,虽然水果有点令人失望 - 这是我们在古巴吃过的最生的水果。工作人员乐于助人,彬彬有礼。屋顶酒吧(殖民风格区域)有很好的景色。
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回复来自中央公园伊波罗之星酒店的Quality ManagerReputationOnline
2019年2月10日已回复
Dear guest, It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday. Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Parque Central
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价位
¥1,124 - ¥2,963 (基于标准间的平均价格)
其他名称
parque central hotel havana, nh parque central hotel havana, parque central havana, nh parque central havana
原名为
Parque Central
位置
加勒比海古巴Ciudad de la Habana Province哈瓦那
客房数量
427
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