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列克星敦卡拉帕度假酒店
Klapa Resort

226 条点评
在18家培卡图酒店排名第10
Jl. Raya Uluwatu, Pecatu Indah Resort New Kuta Beach I, 培卡图80364 印度尼西亚
旅行者 (124)
餐饮 (17)
泳池和海滩 (16)
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226 条点评0 个房间贴士

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在巴厘岛度过两周后我和妻子两天前来这里继续我们的蜜月。我们被低廉的价格和漂亮的图片诱导,住进了这家酒店,但我们犯了个大错。首先为了修建这家酒店,原来的住户被强迫拆迁。当司机告诉我们这事后,我感到非常不愉快,虽然这事发生在90年代,但好像我的入住在支持这事一样。酒店被评为5星(不确定),但不如我们之前住的三星酒店。坦白讲这是一场灾难。酒店房间有股下水道的味道。房间和其他公共场地都有霉菌。我们入住的第二天晚上空调坏了。酒店还在进行一些施工中,第二天大早7点我们就被施工的吵杂声吵醒。酒吧和食物也非常差(我在巴里的两周内肚子没有任何问题,但到这里的第二天我和妻子都生病了)。我没有责怪下层服务员的意思,他们已经尽最大努力。这完全是管理层的失误。在此强调这并不是5星酒店。我没法用更强烈的语言表达:不要住在这里。只有从酒店顶层看到的美景稍作安慰。
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回复来自列克星敦卡拉帕度假酒店的Management of Klapa Resort klaparesortbali
回复时间:1周前
Dear Ben C, Warmest Greeting from Klapa Resort First of all on behalf of the management of Klapa Resort, allow us to express my sincerest regret and apologize for the inconvenience you encountered during your stay at our resort. Thank you as well for giving us the chance to improve our services through your valuable feedback. As we pride ourselves on delivering a memorable hotel experience during your visit, we have unfortunately fallen short of our goal. We regret to learn that you experienced such unpleasant situation. Some development is indeed being carried out in our surrounding resort area for a better future. And regarding our most concerned point about your comments in regards to the inconvenience of the service and the lack of emotional intelligence from our staff in responding to your needs. Please accept our sincere apologies for not being able to meet your expectations and for the inconvenience you faced during your stay with us. As soon as we received this feedback, we made internal investigation and we understand that it was not represent at all our brand values as we at Klapa Resort understand the importance of fulfilling our guest’s expectations and always raise the bar in providing guests’ experience. Please rest assured that we are taking your constructive remarks seriously, several actions will be taken and that it has been conveyed to the relevant departments for further review and to ensure such of situations will not happen again in the near future. With all being said, we do hope that we will have the opportunity to welcoming you back and have another chance to serve you better and let you experience the true memorable stay with us Sincerely yours, Management of Klapa Resort
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我们在这里度过了2019年的家庭假期。酒店位于梦幻海滩,度假村内设有高尔夫球场,游泳池,海滩俱乐部,海滩餐厅和木板步道。房间宽敞整洁。 工作人员非常友好和乐于助人。 自助早餐非常棒,还能欣赏外面美丽的海景。可以海滩上享受和放松,同时看着孩子们冲浪和游泳。非常美妙的住宿体验!
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回复来自列克星敦卡拉帕度假酒店的Management of Klapa Resort klaparesortbali
2019年8月25日已回复
Dear CXY001, Thank you for staying with us and for giving such a wonderful comments. It is always our desire to provide every guest with exceptional service and to care for our guests to the best of our ability It gives us a great pleasure to hear that you enjoyed your stay with us. we pleased to note that you liked our breakfast and enjoyed our spacious room. We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. Thank you once again for choosing us for your trip in Bali and we certainly look forward to welcoming you back again in the future. Sincerely yours, Management of Klapa Resort
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非常喜欢这次在克拉帕度假村的逗留。工作人员非常友好,乐于助人,他们在我需要的时候帮助我复印旅行/健康保险等文件。此外,餐厅的自助早餐每天都有各种各样的食物。房间很干净,空调也很好。地理位置优越,步行几分钟即可到达梦幻海滩和克拉帕海滩俱乐部!可以免费进入的海滩俱乐部很棒。度假村离主干道有点远,但这意味着它很安静而放松——乘坐出租车到主干道只需50000卢比。工作人员每天还提供免费的2班前往乌鲁瓦图大景点的班车,并在建议游览地点方面非常有帮助。一定会再来到在这里!!
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回复来自列克星敦卡拉帕度假酒店的Management of Klapa Resort klaparesortbali
2019年7月9日已回复
Dear kaitlynmvaughan, Warmest greeting from Klapa Resort Bali! Thank you for staying with us and for leaving us such a wonderful review.It is always our desire to provide every guest with exceptional service and to care for our guests to the best of our ability It gives us a great pleasure to hear that you enjoyed your stay with us, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Our location is indeed a place away from the crowds which is perfect for people who are looking for tranquility and a tropical escape. Therefor we provide shuttle service with reasonable price and our associate will be ready to help you to call taxi anytime needed. Thank you once again for choosing us for your trip in Bali and we certainly look forward to welcoming you back again in the future. Sincerely yours, Management of Klapa Resort
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我们在这里住了2晚。 这里的服务令人难以置信!和工作人员待在一起,感觉像是在家里一样。 我们的任何要求,前台都会帮助我们解决。 房间很宽敞, 非常干净,也非常大,能够在房间的阳台上看到海滩景色。 屋顶酒吧,餐厅和游泳池非常棒,这是我强烈推荐这个地方的原因。 酒店位于一个出色的地带,在那里你可以看到水上的日落。 如果你想游泳,游泳池非常大而且很长。 酒店向我们介绍了夜间游泳,您可以在泳池一边游泳,一边观看日落或躺在星空下。 我们一定会再次回来的,强烈推荐!
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回复来自列克星敦卡拉帕度假酒店的Management of Klapa Resort klaparesortbali
2019年5月22日已回复
Dear Wanderlustasian, Warmest greeting from Klapa Resort Bali! Thank you for staying with us and for taking the time to share your feedback. We can’t thank you enough for writing such an overwhelming review! We are extremely pleased to know that you enjoyed your stay with us, our guest's well-being is the highest reward for all our employees and we are thrilled that we were able to make your stay so memorable. Also it is a pleasure to note your compliments towards our associates for their attentive and friendly service delivery during your stay It is our aim to elevate our guest experiences with personal and instinctive service and to ensure our guest expectation is exceeded. Thank you once again for choosing us for your trip in Bali and we certainly look forward to welcoming you back again in the future. Sincerely yours, Management of Klapa Resort
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我来这里进行一日游,参观海滩,在游泳池游泳,享用一些饮料。我刚到的时候,前台的那位女士就非常热情,和蔼可亲。屋顶游泳池很令人惊异,那里还可以看到海滩的美丽景色!游泳池边和餐厅里的工作人员都非常友好。我100%会回来住的,还可以向给多人推荐这个地方!爱这里!
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回复来自列克星敦卡拉帕度假酒店的Management of Klapa Resort klaparesortbali
2019年3月27日已回复
Dear helensI7745CI, Warmest greeting from Klapa Resort Bali ! Thank you for staying with us and we for taking your time to write us such a good review. It gives us a great pleasure to hear that you had a memorable experience during your stay with us, we also pleased to note that you enjoyed our rooftop facility. It is a pleasure to note your compliments towards our associates for their attentive and friendly service delivery during your stay. It is our aim to elevate our guest experiences with personal and instinctive service and to ensure our guest expectation is exceeded. Thank you once again for choosing us for your trip in Bali and we certainly look forward to welcoming you back again in the future. Sincerely yours, Management of Klapa Resort
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价位
¥487 - ¥1,140 (基于标准间的平均价格)
位置
印度尼西亚巴厘岛努沙杜瓦培卡图
客房数量
118
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