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Renaissance Bali Uluwatu Resort & Spa

482 条点评
在15家昂格桑酒店排名第1
Jalan Pantai Balangan 1 No 1, 昂格桑80361 印度尼西亚
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482 条点评0 个房间贴士

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这次安排住了三晚,Marriott钛金会员入住,购买官网的package,含每日早餐(clay craft餐厅buffet)、单趟机场接送、一次两人份double ikat餐厅的晚餐(3courses)、两人60分钟spa、两杯cocktail以及沙滩酒吧35美金餐饮额度,含税及服务费之后一晚4500台币,CP值蛮高的。升等executive suite,房间79平方米,很大。主泳池非常漂亮、海景view非常好、用餐价格也很合理。 这次带了一个六个月大的小孩。Kids club四岁以上可以直接丢包,四岁以下要请保姆,一小时150000Rp(蛮贵的!!Ritz的三倍!!),可挂房帐。Kids club环境很好也很宽敞,是一个树屋的设计概念,但因为有楼梯,不知道对小小孩安不安全。白天也有满满的活动,小孩应该不会无聊。 接着来说说我们这次不好的经验。抵达时傍晚五点左右,只有三个check in柜台,大厅没什么坐的地方,等check in等了非常久,也没有人招呼,会员专属柜台一样排满了会员。等待不是不行,但大厅缺乏座位实在很不贴心。等到办完check in,说是帮我们换了view更好的房间,结果带到房间一看,原本要求的婴儿床及澡盆都没有,而且玄关的欢迎卡片是给别人的。告知婴儿备品五分钟会送来,结果等了一个多小时,早已到了要帮小孩洗澡哄睡的时间,备品一样没看到。浴室的窗帘是坏掉的,我们也没办法先洗澡,想打电话去前台,电话也是坏掉。app的客服也回应非常慢,只好自己跑一趟前台,说会派工程师来修,回房后不久工程师来了,修窗帘换电话又花了半个小时,而且窗帘也没修好,只是把它放下来,没办法拉起来。此时已晚上八点多,婴儿床及澡盆依然没来....要求换房间得到的答案是满房。只好带着早该睡的小孩去餐厅用餐。因为在app里表达强烈不满,于是经理来餐厅致意,告知回房时浴缸和婴儿床会准备好,但他们没有婴儿沐浴乳等备品(原音重现:我们不是像Ritz这么高级的饭店,所以我们没有~sorry)。这时我已经快气炸了,因为早已事先email沟通要求婴儿备品,对方也答应会准备了,所以我们自己没有带。拿出之前的email给经理看,经理才说他会请人出去买...用完餐,回房才看到浴缸和床及备品,但没有小矮凳,只能蹲著帮小孩洗澡(试着要了,但最后果然还是没有)。莫名的欢迎小卡三天来也没有收走过。 整体来说,我觉得这家饭店的服务还是很不到位,特别是housekeeping的部分。换了房间,客人特殊要求的备品就算不能即时,也要尽快送来才对。此外有预先告知庆祝结婚周年,不但房间没有任何布置准备、没有迎宾礼、连小卡都是错的。 房间的设计也让人觉得奇妙,79平方米,的确是一般饭店套房的大小了,但它严格来说不算套房,没有明确的起居空间,浴室也没有干溼分离,就是空间很大而已。许多房内设计令人觉得莫名,例如行李架,行李放进去就打不开了,最后还是只能把行李全摊在地上...洗手台的设计,刷牙洗脸一定会溅溼衣服...没有一个总开关可以开关全部的灯,睡前要一个一个灯去关。冷气非常冷,调到最高温还是冷的不得了,打电话去前台,给的建议居然是叫我们打开一点窗户让室外的暖空气进来... 住过亚洲十几间万豪集团饭店,这间的服务让人最不满意。也许我们运气不好遇到特例,但我认为整体还是有很大的改善空间。对我来说,最大的优点就是package的CP值还不错,不过应该不会想再来了 。
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回复来自Renaissance Bali Uluwatu Resort & Spa的DIRECTOR OF MARKETING COMMUNICATIONS & PRRenBali
回复时间:1周前
Greetings from Ren Bali, We would like to thank you for taking the time in leaving constructive feedback based on your recent stay with us. Unfortunately, we did not meet your expectations or deliver on our normal, high level of friendly customer service. Please accept our apologies for not delivering an amazing guest experience during your check in. I would like to ensure you that your comment about baby crib has been investigated and that this is not our regular standard of service. We are in the business of delivering world-class hospitality, and at all times, our aim is to ensure all our guests that stay with us are both happy, and want to come back again in the future. We are sorry that our hotel does not meet your standards. Thank you again for your review and your feedback and we hope to have the opportunity to welcome you back to Renaissance Bali Uluwatu Resort & Spa in the near future AULIANTY FELLINA RIZAL DIRECTOR OF MARKETING COMMUNICATIONS & PR
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这次入住峇里岛乌鲁瓦图万丽酒店,大厅位于酒店最高处,黑白高对比风格,可以俯瞰酒店大泳池和一整片的辽阔视野,大厅吧也在此处,晚间和白天的各有截然不同的风貌,行政豪华套房78平方米近24坪,位于第六翼,特别安排安静的边间,有露台可以看泳池景(打开窗户空调会自动关闭节电),原木现代极简风设计,黑白对比厚重风格搭配软性木作与藤制家俱,卧室为一大床King Size,采用金格King Koil床垫,现代风格大沙发,可坐4个大人(也可改为沙发床),两款藤、绳编制小沙发,还有大大的中岛,可当书桌/餐桌/吧台使用!浴室部分空间非常宽敞,固也不需要干湿分离啦,Victoria Albert蛋型超大浴缸,搭配花洒淋浴,整体非常有渡假的气氛!吹风机火力超强大,浴袍选用轻薄材质,透气性良好,在酒店穿着不闷热。拖鞋为万丽一贯的绒毛材质,舒适度佳! 饭店10:00-19:00整点有免费接驳车送至酒店酒吧,旁边就是当地人常去的Pandawa 海滩喔!附近有一整排小卖店和当地摊贩可以尝尝味道!
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回复来自Renaissance Bali Uluwatu Resort & Spa的Director of Marketing Communications & PRRenBali
2019年7月13日已回复
Good morning from Renaissance Bali, Wow, what a detailed and fantastic review which we love to read! We are thrilled to know that from the moment you checked in you were already amazed by the design of the open-aired lobby overlooking the pristine Indian ocean with a dash of lush greenery of the Bukit on the other side. Regarding the room, our Executive Suites are quite spacious with 78sqms in size, it gives our guest enough room to roam free to enjoy the ultimate relaxing stay. We are very happy to hear that you not only found our Executive Suite to be spacious but also very accommodating. Moreover, we are thrilled to hear that you also enjoyed your visit to Roosterfish Beach Club where you can sip and swim by the ocean. Next time you are here, be sure to join one of our pottery forming classes where you can form your own pottery and even possibly bring it home. Thank you for your review. We cannot wait to have the pleasure of welcoming you back to the resort again soon. With warm regards, Aulianty Fellina Director of Marketing Communications & PR
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我们选的是行政房间,很新很大、整洁。员工很友善,食物也很好,如食物选择再多些会更好。 我们基本上不用外出也可以留在酒店内一直天,我们都舍不得离开酒店。 另外因为酒店在山上,在池边看着日落十分漂亮。 下次再到峇里一定会再次入住!
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回复来自Renaissance Bali Uluwatu Resort & Spa的ManajerREN Hotel Bali I
2019年7月6日已回复
Greetings from Renaissance Bali Uluwatu Resort & Spa, Thank you for choosing us as your home away from home. We are thrilled to hear that you had an amazing stay with us enjoying the impeccable facilities especially the pool where you can enjoy the sunset. Indeed, our breakfast buffet is something you don't want to miss. Next time you are here, be sure to join one of our pottery forming classes where you can form your own pottery and even possibly bring it home. Once again, thank you for staying with us and for your kind recommendation. We cannot wait to welcome you back to the resort again soon. With warm regards, Tommy Heriadi Senior Digital Marketing Manager
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巴厘岛之行三家酒店的最后一家,价格也是最高的,在万豪官网订的食宿以及Spa套餐,一直想评论的,结果在万豪官网愣是没找到,后来才发现原来是受邀才能点评呵呵。入住时间较晚,预定的普通房间被换成了基础套房,心想着这酒店挺厚道啊,结果进屋一看,给换的房间楼层低,被前面的树木遮挡,湿气重,外面的阳台上至少有几百只飞蛾,这个在酒店的餐厅也能发现,晚上餐厅里面有不少飞蛾,可能是因为山上的原因。要求换房还跟我说没有房了,然后坚持要换就换了一开始预定的房型,楼层也比较高,应该是不错的房间。酒店比较大,这来来回回折腾了个把小时。自助早餐和酒店的餐饮都很不错,但是人特别多,好多行业会议,什么医疗行业的、咨询公司的,因此服务也不是太跟得上吧。套餐里面的Spa时间一小时,感觉比较一般。吧台的下午茶也是一般化,酒店大堂在山顶,也就是顶楼,风景还是不错的,能看见北部海面的房间比较少,过道里面不少飞蛾,不少房间阳光不行,阳台也是虫子,作为度假酒店来说实在大煞风景,感觉酒店设计的时候没考虑到。印象最深的是酒店的海滩俱乐部,人少,在巴厘岛最南部的悬崖,很不错。感觉乌鲁瓦图一带都是游客的地盘,当地人少,比较荒凉,位置也是偏僻,打车也没有,只能包车。
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回复来自Renaissance Bali Uluwatu Resort & Spa的Director of Marketing Communications & PRRenBali
2019年4月6日已回复
Greetings from Ren Bali, Thank you for staying with us and for taking the time in leaving such constructive feedback which we can reflect on. First of all, we apologize that your stay experience did not meet your expectation. Regarding cleanliness, we always ensure that our area is clean and not only that, we always try to ensure that our guest has the ultimate relaxing stay without having to worry about anything especially bugs. We always do pest control every week and due to our location which is close to nature, we are more prone to having bugs around the resort which are harmless if its in contact with human. Regardless, we take your comment seriously and will take further steps to ensure our hotel is in impeccable condition. We are very happy to hear that you enjoyed our culinary selection especially during breakfast buffet and your visit to Roosterfish Beach Club. Please do let us know should your travel plan brings you back to Bali so we can appoint a better room for you. Thank you for your review, we wish you safe travels. With warm regards, Aulianty Fellina Director of Marketing Communications & PR
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春节假期住了5天,酒店给升级到了一个很棒的房间,所有遇到的员工都相当的友善。 大堂能看到很美的海景,无边泳池也很不错。虽然酒店在山上,但提供了到海边的往返班车。 餐饮品质还算不错,价格也不贵。有两家餐厅,要是菜品的选择能再多一些就更好了。 推荐到访巴厘岛的时候试试这家酒店。
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回复来自Renaissance Bali Uluwatu Resort & Spa的Director of Marketing Communications & PRAulianty F
2019年3月1日已回复
Good morning from the bukit, Thank you for your review and for staying with us here on the peninsula. We are happy to hear you loved the scenery and some of the best views in Bali. We are delighted to hear that you found the hotel value for money and we agree, we would love to have you stay longer when your travels bring you back to Bali. Thank you again and we do look forward to welcoming you back to Renaissance Bali Uluwatu Resort & Spa. Regards, Aulianty Fellina Director of Marketing Communications & PR
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价位
¥1,031 - ¥2,012 (基于标准间的平均价格)
位置
印度尼西亚巴厘岛努沙杜瓦昂格桑
客房数量
207
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