Both my wife and I were feeling our "sweet tooth" so we walked over from Ole Smoky. Bit crowded, but all three workers were lively and the line moved quickly. Unlike other dessert places, didn't feel like you were paying for it because you were in a tourist town -- although prices were a little higher than back home.
Baskin Robbins the best ice cream there is according to the wife :) We both enjoyed a cone on a warm day in Gatlinburg so life is good. Friendly staff, and good ice cream.
We were disappointed in this Baskin Robbins. The staff was young and uninterested in giving good customer service. They were out of several flavors of ice cream. My daughters found flavors they wanted and it was expensive for what they got. I was disappointed.
What can I say, they have great tasting ice cream. The service was good to boot. My only complaint was how dirty the floor and store were. I know it's busy but come on. Take a mop to the floor! Wipe the tables!