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Hotel Elba Carlota

Antigua排名第6的28酒店
卓越奖
Carretera Jandia Km. 11 | Fuerteventura Golf Resort, 35610 Antigua, Fuerteventura, Spain
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Hotel Elba Carlota
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Antigua排名第6酒店 (共28家)
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最新点评
5分 2012-11-12的点评
michaella156
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  • 位置
    4分
  • 睡眠质量
    4分
  • 舒适度
    4.5分
  • 服务
    4分
  • 性价比
    4分
  • 清洁
    4.5分
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资深点评家
35条点评 35条点评
5分 2012-11-12的点评

酒店好,服务和食物很棒。娱乐团队很有趣,Gennaro,Fabien和Thomas擅长哄孩子。唯一的缺点是我们住宿期间泳池区一次也没有清理,日光浴躺椅和靠边的桌子上脏脏的,有食物渣滓。

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Hotel Elba Carlota的Gerente,负责此条点评

Dear Sir / Madam, Thanks for sharing your experience in social networks, for us is very important to know the... 更多 

英国米尔顿凯恩斯
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13条点评 13条点评
4分 2012-11-6的点评

我们10月中旬在这家酒店住了一周。这是一个很不错的酒店,员工很有礼貌,很努力地工作来让顾客住得开心。我有一些小抱怨,但没什么大不了的,正如其他顾客所说的,泳池区需要每天都打扫。每天我都需要擦拭两张床之间的小撞球台,因为上面太脏了。酒店位置很好,是一个很好的大本营。花园漂亮,而且维护地很好。我还会再来住吗?毫无疑问的,我们住在一层的房间,能俯瞰泳池,到达时还有一瓶冰镇的cava酒和一个水果拼盘。对于食物我们没有任何抱怨,这里种类很多,虽然有些饭菜不热,烧烤主厨住的东西很鲜。

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Dear Sir / Madam, I am very grateful that you commented on the network, I am very proud to know... 更多 

3分 2012-11-5的点评

这二次来这里住宿,但恐怕以后不会再来了。位置很便利,而且泳池和整体设施都非常好,房间非常棒,这是我们为什么再次来住宿的原因。不过这次我觉得员工很不热情,我们对房间有些小要求,因为我们带着个1岁的孩子,他刚学会走路,但我们的要求被置之不理。每天房间打扫的时间也不定时,这让我们哄孩子睡觉很困难。有一次我让她们晚点再来打扫房间,因为孩子还在睡觉,然而保洁的女服务员非常粗鲁。食物还不错,但服务很差,要饮料非常费劲,而且婴儿椅也很不安全,孩子很容易就能爬出来。总之,我们对这里住宿感到很失望……没有我们想象的适合家庭住宿。

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Hotel Elba Carlota的Gerente,负责此条点评

Dear Guest, Thanks for sharing your experience in the network, each comment is growth potential for us. Sorry for your... 更多 

英国Billingham
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4条点评 4条点评
3分 2012-11-3的点评

10月在这里住了一周。首先要说的是,这里的员工总是面带微笑跟客人打招呼,正如标题所说,这是我和我老婆第一次入住。虽然食物很美味,但是是温的,饮料也一般。倒是泳池酒吧的挺棒,即使是装在塑料杯子里。Animation表演队很棒,大部分时间能听到,好评。评价这里为3星的原因在于它似乎缺乏些东西,虽然房间干净,但没什么特别之处。从我们房间看到的就是植被,整片的叶子,没什么美景可看。不过我们还是玩得很开心呢,你得学会自己找乐子,如果东西不适合你,你有责任让它变成更好,也真因为如此,我们从未拥有糟糕体验。抱歉有点偏离主题了,总之,不错的酒店,但不算最好。食物(温的)美味,泳池酒吧一流,天气好,店外的海滩也不错。也许算得上4星级吧,反正不确定,可能是我们要求太高啦??

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Hotel Elba Carlota的Gerente,负责此条点评

Dear Sir / Madam, Thanks for your comment and thanks for the good words used, unfortunately I did not understand... 更多 

资深点评员
7条点评 7条点评
2分 2012-11-1的点评 通过移动装置

1熟肉是冷的——假如有人监控肉的温度的话才怪呢。把这些跟客户服务说了,但没有任何改善,汤也是冷的。我八岁的孩子也拿起来吃了一块没熟的肉,我立马拍下来给经理看,经理声称有些人就喜欢吃这样的肉,如果我们希望全熟的,应该跟员工说明。根据食品安全局标准来讲,猪肉应彻底烹制全熟。 2苍蝇——之前到到网上有人说过,有些可能是环境问题,但是酒店能够做一些事情,例如泳池区和桌子自打我们周三到达后就没洗过,有图为证。有沙子散落在地板上数天,还能看到桌子上粘糊糊的印记,这当然会吸引苍蝇,毫无疑问在此期间有很多饮料撒了。我以前住过的所有酒店晚上都清洗泳池,他们这么做肯定是有原因的。外面区域有蓝灯和自动门的话也会有用,这样可以防止苍蝇飞进餐厅。 3餐时间相当混乱——当然无可避免。外面的自助餐应该同时开放,这样可以给午餐就餐的人一个吃饭地方的选择,可以减少里面员工的数量。外面食物花样多些也会有帮助。 餐厅里面,如果食物的组织方面更加符合逻辑会更好——诸如薯片/蔬菜最好先上,或者是在单独的区域,人们排队等候的(新鲜烹制的肉/鱼)食物应该在服务区的末端,挨着盘子。这样就能防止那些只要拿些蔬菜的人排长队等候了。... 更多 

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Hotel Elba Carlota的Gerente,负责此条点评

Dear Sir, thank you for your comment, as every review helps us grow and improve our services, I am sorry... 更多 

英国莱切斯特
资深点评员
6条点评 6条点评
5分 2周前点评
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This has to be one of the best inclusive holidays we have had so far from top notch room, glorious food and awesome entertainment. ... we also had beach right in front of us through the gate house. The animation team were spot on throughout and every member of staff so accomodating 10 out of 10 for this hotel...

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15条点评 15条点评
5分 2周前点评
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Spent a weeks holiday at the end of April. Enjoyed the experience. We had a ground floor room, overlooking the children's pool on a corner which had a large balcony. The hotel was in tip top condition. The rooms were spacious and maintained. The hotel is in a lovely position as it is situated right onto the lovely beach area.... 更多 

4分 2周前点评
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We were really pleased with the standard of the hotel. All staff were pleasant and friendly. Room was clean and well maintained. We got a reasonable price for our stay (through Thomas Cook) but heard of other holiday makers who had paid more. We will definitely think about returning (price permitting) and have joined the hotel groups Fidelity scheme which... 更多 

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17条点评 17条点评
5分 2周前点评
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Booked this 4 star hotel through Love Holidays and having read the positive reviews, knew that I had made the right choice. I was travelling with my 12 year old son, and had previously emailed the hotel to ensure that we had a twin bedded room. On arrival, check in was swift, as we were Half Board, I set up... 更多 

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17条点评 17条点评
4分 2周前点评
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Just back from a week long all inclusive stay at this hotel.reception on arrival was very good the only issue was that they I felt were too busy answering phones and leave you standing while they were actually in the middle of serving you to answer them which is quite rude .room 221was a beach view room but there were... 更多 

英国伦敦
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14条点评 14条点评
4分 2周前点评
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Stayed here for 11 nights in April. Visited with 3 friends and when I went to check in I was allocated a room 2 floors down from my friends, I assume because we had travelled from different airports and despite my friend emailing them in advance. Gabriel on reception was superb and moved me to a room on the same... 更多 

5分 3周前点评
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Just returned from 10 peaceful days in this superb hotel the location is fabulous a short transfer from the airport,a less than 5 minute stroll to the beautiful beach and prom,another short stroll to the shoping centre and the bus stop is also close by if you feel like a cheap trip out,the drivers were very helpfull. the staff are... 更多 

英国里兹
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5条点评 5条点评
4分 3周前点评
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2nd night, fantastic location next to sea front staff very helpful and friendly, however not enough of them. On a evening and at lunch when on the all inclusive have to chase them up to order a drink, queues around the pool bar very long at certain periods in the day as only one person serving. Worth mentioning that they... 更多 

资深点评员
10条点评 10条点评
5分 3周前点评
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Went with family and friends to celebrate my husbands birthday....hotel is lovely! We paid extra for sea view....lovely view, when you were standing up, but our room had a wall balcony, so when you sat down you couldn't see anything! Food was great and varied and changed everyday. Although did eat out a couple of times for a wee change...... 更多 

英国曼彻斯特
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7条点评 7条点评
5分 3周前点评
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I stayed here with a friend at the end of April for 5 days, it is situated on a beautiful and quiet beach just a 15 minute walk from a small marina with a few nice bars. The hotel food was the best I have experienced whilst staying half board, eggs and fruit for breakfast and a lots of fresh... 更多 

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