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Mountain Shadows Log Home Resort

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在78家盖林柏格酒店排名第67
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108条来自 TripAdvisor 社区的点评

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田纳西Lebanon
4条点评
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1604 Maple Tree Cottage. Worst place ever, up stairs not bad. Downstairs a whole other matter. Carpets stained and nasty, bed was comfy. Bathroom was GROSS scum ring around tub. Floors looked as if they had not been cleaned, just swept over. Never mopped, corners had black crud in then. Sent manager pictures and have had no response. The towel... 更多 

MountainShadows,Mountain Shadows Log Home Resort 的 Public Relations Manager,回复了这篇点评

We’re very sorry this guest was unhappy with portions of their cabin. We always make sincere efforts to address and... 更多 

15条点评
2017-1-31的点评 通过移动设备发表
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The cabin was beautiful. Had a few things that needed attention, cleaning of vents and fans. The shower curtain needed cleaning in the main floor. Everything else over all was fine. We had a great time. I do property mgmt for a living and I check everything as a habit including bedbugs. We enjoyed our time. We stayed in bear... 更多 

MountainShadows,Mountain Shadows Log Home Resort 的 Public Relations Manager,回复了这篇点评

Thank you for your comments and input. We have had our housekeeping staff address these issues . We’re so glad... 更多 

1条点评
2017-1-3的点评 通过移动设备发表
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By far the worst experience I have ever had with any resort or business period. My fiancé and I booked a cabin for New Years weekend because we were getting married in Gatlinburg. The experience of staying in a cabin for the weekend was what initially drew us to get married in Gatlinburg. The day before our wedding, we went... 更多 

MountainShadows,Mountain Shadows Log Home Resort 的 Public Relations Manager,回复了这篇点评

Initially let me say, our policy concerning poor reviews and comments is to, as much as within us, offer sincere... 更多 

4条点评
2016-12-27的点评 通过移动设备发表
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Upon arrival our nightmare began...we stayed at Tranquility and there was NOTHING tranquil about this place. The floor in the kitchen was sticky as were counters. The microwave did not work. The mattress in the king room was shot, had a Valley so deep in the middle we needed help to get out of bed. In fact all the mattresses... 更多 

MountainShadows,Mountain Shadows Log Home Resort 的 Public Relations Manager,回复了这篇点评

We are so very sorry your experience was less that satisfactory. Unfortunately we did not learn of these matters in... 更多 

3条点评
2016-11-26的点评 通过移动设备发表
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This has been a nightmare. We rented 1606 Bobby's Hideaway at Mountain Shadows Resort for us and my family. The bedroom my children were to sleep in has dust mites. They covered my children and they had scratch marks all over their bodies. They didn't sleep at all. They had to get a room at the Marriott Inn. The coffee... 更多 

MountainShadows,Mountain Shadows Log Home Resort 的 Public Relations Manager,回复了这篇点评

We want to apologize for the allergic reaction experienced as well as the other housekeeping issues. Originally reported to us... 更多 

阿拉巴马伯明翰
22条点评
2016-11-7的点评 通过移动设备发表
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We get away with several couples every year and have always loved Mountain Shadow Resort. But this time we stayed at Tranquillity and we were very unhappy. The dishwasher was broken as well as the drawer to the stove. The refrigerator did not have much storage because parts were missing on the door to make it usable. When someone on... 更多 

MountainShadows,Mountain Shadows Log Home Resort 的 Public Relations Manager,回复了这篇点评

We are sorry this cabin was not as spacious as you would have preferred and that you experienced some negative... 更多 

印第安那米沙沃卡
14条点评
2016-10-2的点评 通过移动设备发表
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We and our friends stayed here and had a nice cabin!!!! Easy parking comfy beds a real nice set up. Hot tub, also jacuzzi bath tub and pool table. Swimming pool was available but is t was a little chilly for the hot tub and pool. Close to shopping and downtown Gatlinburg and Pigeon Forge.

MountainShadows,Mountain Shadows Log Home Resort 的 Guest Relations Manager,回复了这篇点评

Thank you so much for your comments about your cabin and stay. Much appreciated! 更多 

俄亥俄格罗夫城
5条点评
2016-9-25的点评 通过移动设备发表
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This cabin should not be rented out period !!! Shower and tubs nasty everything dusty bugs on end table and on floors and baseboards. Pillows on bed are as flat as flat can be . Water damage stains on ceiling in bedroom !! Not much lighting in kitchen only had 1 bulb out of 3 working in the ceiling fan... 更多 

MountainShadows,Mountain Shadows Log Home Resort 的 Director of Sales,回复了这篇点评

We deeply regret this guest’s disappointment and apologize for not being able to make them happy during their stay, though... 更多 

田纳西Greenback
14条点评
2016-9-10的点评
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I rented a cabin for 3 nights. The home was beautiful, but all that beauty was pushed to the back of my mind as I started to notice how dirty the cabin actually was. The downstairs king bed had used sheets!! There was black and white animal hair all over the fitted sheet and the underside of the flat sheet.... 更多 

MountainShadows,Mountain Shadows Log Home Resort 的 Public Relations Manager,回复了这篇点评

We are very sorry our housekeeping staff did not do a satisfactory job in cleaning your cabin. Please accept our... 更多 

4条点评
2016-9-1的点评 通过移动设备发表
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Checked into Tranquility cabin at 6pm after a 13 hour drive only to find the kitchen had not been cleaned. Counter dirty with sesame and poppy seeds, other crumbs and food that had to be scraped off the counter, coffee pot and filter basket dirty, top of the refrigerator dirty with food crumbs and dirty sponges in the sink. Floors... 更多 

MountainShadows,Mountain Shadows Log Home Resort 的 Public Relations Manager,回复了这篇点评

We want to apologize for the problems you experienced in your cabin and for our staff’s inability to correct matters... 更多 

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设施

特色
  • 免费高速WiFi
  • 游泳池
  • 免费停车
关于此酒店
  • 允许携带宠物( 可带狗/宠物)
活动设施
  • 游泳池
  • 温水浴池
客房类型
  • 小厨房
  • 无烟房
  • 家庭房
客房内设施
  • 微波炉
网络
  • 免费网络
  • 免费高速WiFi
服务
  • 免费停车
  • 会议室

Mountain Shadows Log Home Resort的其它相关信息

地址: 1901 E Parkway, Gatlinburg, TN 37738-5950
地区: 美国 > 田纳西 > 塞维尔县 > 盖林柏格
价格区间: ¥1,343 (基于标准间的平均价格)
酒店星级:2.5星级 — Mountain Shadows Log Home Resort 2.5*
房间数: 48
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