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DoubleTree by Hilton Cleveland Westlake

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在11家Westlake酒店排名第6
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257条来自 TripAdvisor 社区的点评

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DoubleTree by Hilton Cleveland Westlake新近的点评
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1条点评
2016-5-29的点评 通过移动设备发表
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Terrible stay. Hard to get front desk attention. Given keys that did not work in our door. Another 15 minutes trying to get eye contact. Given another room with 1 bed for 3 people. Back to the desk and another 15 minutes. Finally sent back to the room for security to let us in but we couldn't leave because there... 更多 

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Karen, Thank you for your review. I would like to first apologize to you for your uncomfortable stay and... 更多 

伊利诺伊州Buffalo Grove
19条点评
2016-5-28的点评
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hat to room change multiple times due to mold In and around the bath room. The location is very convenient but I would not stay here again. It looks great from the outside but when you get to the rooms its like they just put lipstick on a pig. I think would have been better off staying elsewhere.

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Freeeeddddd, Thank you for sharing your experience on Trip Advisor. We take comments such as yours seriously and will... 更多 

密歇根卡拉马祖县
1条点评
2016-5-24的点评
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Did not get a room where we were promised...it was so far we couldn't use the restaurant or free breakfast. Our bathtub was rust stained. Not a good value. We did like the location of the property however.

与 DoubleTree by Hilton 合作收集的点评

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Gary, I am sorry that you did not get the room location you were promised. We always try to... 更多 

40条点评
2016-5-22的点评 通过移动设备发表
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I have been at the highest level HH status with Hilton. DoubleTree properties can be hit or miss but this is a great one. I'll focus on the room. Love the decoration of brown and blues. Bed was heavenly. Desk was very nice and the coach was not beaten up and warped like most hotel couches can be. I had... 更多 

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear marcpoloswsss, Thank you for your review. We appreciate your kind word, especially coming form a Diamond member of the... 更多 

14条点评
2016-5-17的点评
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Stayed here for 1 night for my daughters dance comp. Check in was fine. Room was terrible. Dirty silverware and napkins on floor outside our door. Toenail clipping on floor, rusted shower drain. Room was musty & damp - had to go buy room freshener just to get through the night. Pool was nice. Free breakfast is not included -... 更多 

与 DoubleTree by Hilton 合作收集的点评

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Todd, Thank you for your review. I first want to apologize for the condition in which you found your... 更多 

纽约州New City
5条点评
2016-5-16的点评
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Attractive hotel close to Avon Lake, OH with very good breakfast, including omelet station and excellent selection of fresh fruit. Room was very clean, mattress especially comfortable and nice amenities, including little refrigerator. The only drawback was the safe located on the floor, requiring 2 senior citizens to go crawling on the floor to use it! Would definitely come here... 更多 

与 DoubleTree by Hilton 合作收集的点评

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Adeline, Thank you for your comments on Trip Adviser. I was happy to read that you enjoyed your stay... 更多 

新泽西Port Murray
4条点评
2016-5-16的点评
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This used to be the Holiday Inn. Hilton gave it a nice facelift! Indoor pool is very nice, along with the spa. Great staff, nice restaurant,convenient to Crocker Park and downtown Cleveland, great value!

与 DoubleTree by Hilton 合作收集的点评

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Marion, Thank you for taking the time to write about your stay on Trip Advisor. I was delighted to... 更多 

3条点评
2016-5-15的点评
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This hotel was recommended by a colleague who lives nearby. I had a great stay, and would definitely recommend this hotel to others. I experienced a clean hotel with very friendly staff from check-in to the restaurant staff where I enjoyed an excellent breakfast!

与 DoubleTree by Hilton 合作收集的点评

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Neil, Thanks for your great review on Trip Adviser. We have a great staff and I was happy to... 更多 

1条点评
2016-5-14的点评
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The Staff here wants to be helpful. The management has created a fearful environment for them. They cleaned my room as if I was not returning for a second night. Misplaced my clothes and did not offer any compensation for the inconvenience. I checked out at 10:30pm and took a taxi to a competitor and then was charged for the... 更多 

与 DoubleTree by Hilton 合作收集的点评

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear David, My apologies for the incident regarding your clothing. Your clothing was mailed back to you the next day... 更多 

1条点评
2016-5-10的点评 通过移动设备发表
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Nice clean place! Breakfast was decent. Only reason I gave it 4 stars down was because I was expecting a bath tub in our room. Our room only had a stand up shower:( I was a bit bummed! I really wished it would have been stated upon booking our room. Who would have thought a hotel room had rooms with... 更多 

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Angela, Thank you for your review. Your comments and opinions are important to us. Our 5th floor which is... 更多 

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设施

特色
  • 免费高速WiFi
  • 游泳池
  • 免费停车
  • 有健身房的健身中心
  • 客房送餐服务
  • 餐厅
  • 酒吧/大堂
关于此酒店
  • 禁烟酒店
  • 残障通道
  • 允许携带宠物( 可带狗/宠物)
活动设施
  • 游泳池
  • 有健身房的健身中心
  • 餐厅
  • 酒吧/大堂
  • 温水浴池
客房类型
  • 无烟房
  • 套房
  • 无障碍客房
客房内设施
  • 空调
  • 微波炉
  • 客房内冰箱
网络
  • 免费网络
  • 免费高速WiFi
服务
  • 免费停车
  • 客房送餐服务
  • 提供上网服务的商务中心
  • 接驳车服务
  • 会议室
  • 宴会厅
  • 会议设施
  • 机场接送
  • 干洗服务
  • 洗衣服务
  • 精通多国语言服务员
  • 自助式洗衣服务

DoubleTree by Hilton Cleveland Westlake的其它相关信息

地址: 1100 Crocker Rd, Westlake, OH 44145-1033 (原名Holiday Inn Cleveland -West)
地区: 美国 > 俄亥俄 > Westlake
价格区间: ¥844 (基于标准间的平均价格)
酒店星级:3.5星级 — DoubleTree by Hilton Cleveland Westlake 3.5*
房间数: 266
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