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DoubleTree by Hilton Cleveland Westlake

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在11家Westlake酒店排名第6
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DoubleTree by Hilton Cleveland Westlake
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174条来自 TripAdvisor 社区的点评

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弗吉尼亚White Post
43条点评
5分 4周前点评 通过移动设备发表
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We already like the Hilton brand properties, but this location stands out for their amazing service. However, the morning hostess on Friday morning was a bit overbearing and controlling which made me feel a bit like I was back in school with the Nuns! Maybe she can be rotated to another job? Hate to give any negative feedback because everyone... 更多 

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Ann, Thank you for your very kind and complimentary review . We all appreciate the positive feedback. I also... 更多 

1条点评
4分 4周前点评
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The accommodations and staff were very nice. A little dusty in our room corners but otherwise very clean. Everyone was very friendly and helpful. Pool and hot tub area was very clean, as was the fitness area. I would gladly stay here again on a future trip.

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cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Richard, Thank you for your review. Your comments and opinions are very important to us. I was glad to... 更多 

30条点评
5分 2016-7-17的点评 通过移动设备发表
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It wasn't as close to the Airport as I thought but worth the ride. The day staff is very polite, knowledgeable, and accommodating. They told me about all The Land's fun places and sites, the quickest way there, and what was new and happening. The rooms were clean, comfortable, and spacious. I will definitely stay here again on future trips.... 更多 

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Everett W, Thank you for your complimentary review. I was very happy to read that you enjoyed your stay... 更多 

1条点评
3分 2016-7-17的点评
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Shower has an unpleasant odor. This odor was very strong in the room. Also, with no proper ventilation, the air was still and that added to the problem. The reason the shower smells was because of poor drainage. You had to stand in the shower stall and continually wash/rinse your feet because they are in a puddle of dirty water.... 更多 

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3条点评
5分 2016-7-16的点评
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Great location, extremely comfortable beds (most important) free WiFi and free computer access in the lobby and extremely friendly staff. Very Quiet if you request a room not over the pool which we did.

与 DoubleTree by Hilton 合作收集的点评

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Ron Doerr69, Thank you for your very complimentary review on Trip Advisor. We appreciate your patronage and hope that... 更多 

马萨诸塞
351条点评
4分 2016-7-15的点评
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The a/c unit in my room was a bit noisy, but I travel with silicone ear plugs so it didn't bother me. Their conference facilities are convenient and moderately priced. My room was a standard DT room, nothing fancy but certainly serviceable.

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Gus, Thank you for your review. Glad to read that you enjoyed your stay. I will send an engineer... 更多 

加利福尼亚卡尔斯巴德
10条点评
4分 2016-7-14的点评
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This hotel is in a great location close to shopping, many great restaurants and a movie theatre. I enjoyed staying here and the service was wonderful. I will stay here again the next time I am in Ohio.

与 DoubleTree by Hilton 合作收集的点评

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Johavy, Thank you for your kind review on Trip Advisor. Happy to read that you enjoy our great location... 更多 

南卡罗来纳Springdale
21条点评
1分 2016-7-14的点评 通过移动设备发表
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Let's just say the stay was short, like less than 15 minutes. I am a rewards club member with elevated status and I've never been treated so poorly. One of the small benefits I normally get is early checkin / late checkout. That certainly wasn't the case here. In fact, when I attempted to check in at 4:15PM, I was... 更多 

Calvin P,DoubleTree by Hilton Cleveland Westlake 的 On behalf of the hotel staff,回复了这篇点评

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable... 更多 

伊利诺伊州芝加哥
49条点评
1分 2016-7-11的点评
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Extremely unsafe & dangerous. The lock on our door was broken. I never would have known it was broken had I not double checked that it was locked after leaving the room. Anyone could have walked down the hall, pushed the door handle down and walked into the room. Maintenance stated this was the 3rd door of the night like... 更多 

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear jaeparker, Thank you for making us aware of the problems you encountered with your door. Insuring that doors close... 更多 

1条点评
3分 2016-7-11的点评
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Very good location for what I needed. The staff was overall good - some could have used additional customer service training. The hotel has some age but Doubletree has made a lot of modernizations. The rooms are comfortable and clean, although they are small by today's standards. The parking is free, there is a work out area, indoor pool, restaurant... 更多 

cruiseking15,DoubleTree by Hilton Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Al R, Thank you for your comments regarding your recent stay. We appreciate your feedback and comments, both good... 更多 

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设施

特色
  • 游泳池
  • 免费停车
  • 有健身房的健身中心
  • 餐厅
  • 酒吧/大堂
  • 客房送餐服务
  • 免费高速WiFi
关于此酒店
  • 残障通道
  • 禁烟酒店
  • 允许携带宠物( 可带狗/宠物)
活动设施
  • 游泳池
  • 有健身房的健身中心
  • 餐厅
  • 酒吧/大堂
  • 温水浴池
客房类型
  • 套房
  • 无烟房
  • 无障碍客房
客房内设施
  • 空调
  • 微波炉
  • 客房内冰箱
网络
  • 免费网络
  • 免费高速WiFi
服务
  • 免费停车
  • 提供上网服务的商务中心
  • 会议室
  • 宴会厅
  • 会议设施
  • 客房送餐服务
  • 机场接送
  • 干洗服务
  • 洗衣服务
  • 精通多国语言服务员
  • 自助式洗衣服务

DoubleTree by Hilton Cleveland Westlake的其它相关信息

地址: 1100 Crocker Rd, Westlake, OH 44145-1033 (原名Holiday Inn Cleveland -West)
地区: 美国 > 俄亥俄 > Westlake
价格区间: ¥1,064 (基于标准间的平均价格)
酒店星级:3.5星级 — DoubleTree by Hilton Cleveland Westlake 3.5*
房间数: 266
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