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TownePlace Suites Cleveland Westlake

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在11家Westlake酒店排名第8
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47条来自 TripAdvisor 社区的点评

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69条点评
4周前点评
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Things sure have changed at this location. Last trip was pretty good. This visit sucked. If you are an Elite Member (Platinum/Gold), then forget about any special treatment or perks here. No recognition at check-in. No upgrades. No room requests honored (extra pillows, extra towels, quiet room). No wake-up call honored (never received my wake-up call so missed the "free"... 更多 

Pamela I,TownePlace Suites Cleveland Westlake 的 Manager,回复了这篇点评

Good Morning MGoBlueBoy, I appreciate your feedback and am very sorry to hear that you did not have an enjoyable... 更多 

443条点评
2017-2-12的点评 通过移动设备发表
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I stayed here 7 nights while in town for business. I chose this hotel because I'd stayed before and had a good experience and because each suite has a kitchen with a stove, oven, dishwasher, microwave, toaster, coffee maker and a large refrigerator. I was able to fix my own breakfast and lunch, though they do offer a complimentary breakfast... 更多 

David B,TownePlace Suites Cleveland Westlake 的 General Manager,回复了这篇点评

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and... 更多 

1条点评
2016-12-5的点评
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Check-in was quick and the room was clean and comfortable. However, as noted in a prior review, the breakfast room is tiny. The eggs and sausage looked like cardboard and the overall selection was sub-par. I've seen better breakfasts at a Red Roof, who by the way doesn't charge a $100 non-refundable pet fee. Really? You would have to pay... 更多 

paul g,TownePlace Suites Cleveland Westlake 的 General Manager,回复了这篇点评

David T, Thank you for your colorful response. As an extended stay hotel, we are set up with full kitchens,... 更多 

32条点评
2016-12-2的点评
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Room is good sized. Closet doors stuck on their track the first time we opened them, so we just left them as is. Location is just off Interstate 90. Our view was of the parking lot and train tracks, but we only heard one train while we were there. Breakfast was basic and room barely had enough seating for the... 更多 

paul g,TownePlace Suites Cleveland Westlake 的 General Manager,回复了这篇点评

Laurie M, Thank you for your comments. My apologies that the Closet door was off-track, that is something we look... 更多 

纽约州纽约市
96条点评
2016-10-23的点评
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We stayed here two times, once going and once coming back. I was weary due to the reviews but this place was great. Very personable front desk people. Breakfast is so-so but there's always something you can find. Thanks for a great stay.

paul g,TownePlace Suites Cleveland Westlake 的 General Manager,回复了这篇点评

Ilovepuntacana, Thanks so much for the compliments! We are constantly striving to give the best service possible! We appreciate your... 更多 

印第安那哥伦布
91条点评
2016-10-18的点评
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Not high luxury, but very comfortably adequate. We stayed here for just a single night, but felt it was a very nice property and definitely is a place we would go back to. It seemed well run, newly remodeled and probably would be an excellent stop for someone needing a home for a few weeks or months. It is right... 更多 

paul g,TownePlace Suites Cleveland Westlake 的 General Manager,回复了这篇点评

BusyMomIn, Thank You so much for your comments and compliments. We pride ourselves on offering great service, clean rooms, and... 更多 

宾夕法尼亚匹兹堡
39条点评
2016-10-12的点评 通过移动设备发表
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When traveling on business the one thing I look for is cleanliness. Then the maintenance of the facility. In both they score very high in my mind. Plus the breakfast options were great and provided enough options for a strong start. Definitely coming back soon. Great location too...!

paul g,TownePlace Suites Cleveland Westlake 的 General Manager,回复了这篇点评

Rodney D, Thanks so much for your comments! We aim to please, so thanks for letting us know we did.....see... 更多 

1条点评
2016-9-5的点评 通过移动设备发表
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We arrived at this location for a 2 night stay for our daughters soccer tournament and were quite a bit disappointed with the condition of our suite. The pictures on the website were very misleading and the rooms are in need of updating. There were two large stains of some kind of substance on the toilet seat. The furniture in... 更多 

paul g,TownePlace Suites Cleveland Westlake 的 General Manager,回复了这篇点评

Thank You for your comments, and my apologies for the negative issues you experienced while staying with us! I wish... 更多 

5条点评
2016-7-16的点评
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We used Mariott reward points for this stay, and even got an upgrade. Check-in/out was very easy, and the staff was very friendly. The room was really nice with a kitchenette, bedroom and the amenities for being totally comfortable. The beds were awesome! Breakfast was nice with a good variety of foods offered. I would have been comfortable staying a... 更多 

paul g,TownePlace Suites Cleveland Westlake 的 General Manager,回复了这篇点评

Miriam, Thanks so much for your comments! We're so glad you enjoyed your stay! Look forward to seeing you next... 更多 

印第安那North Webster
49条点评
2016-7-4的点评
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Even though I was using Marriott points for this stay, the staff was extremely helpful and polite, and even gave us a room upgrade. Will definitely stay here again if in the area. The pool looked nice, but we were unable to use due to rain. The breakfast area was well appointed, and the selection of foods offered was very... 更多 

paul g,TownePlace Suites Cleveland Westlake 的 General Manager,回复了这篇点评

Thanks so much for your compliments and comments on your visit with us! We look forward to seeing you again... 更多 

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设施

特色
  • 免费高速WiFi
  • 游泳池
  • 免费停车
  • 有健身房的健身中心
  • 含早餐
关于此酒店
  • 残障通道
  • 允许携带宠物( 可带狗/宠物)
活动设施
  • 游泳池
  • 有健身房的健身中心
客房类型
  • 小厨房
  • 套房
  • 无烟房
  • 家庭房
网络
  • 免费网络
  • 免费高速WiFi
服务
  • 免费停车
  • 含早餐
  • 自助式洗衣服务
  • 干洗服务
  • 会议室
  • 提供上网服务的商务中心
  • 洗衣服务

TownePlace Suites Cleveland Westlake的其它相关信息

地址: 25052 Sperry Drive, Westlake, OH 44145
地区: 美国 > 俄亥俄 > Westlake
价格区间: ¥875 (基于标准间的平均价格)
酒店星级:2.5星级 — TownePlace Suites Cleveland Westlake 2.5*
房间数: 86
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