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Doubletree by Hilton Hotel Rochester

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在16家Henrietta酒店排名第5
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641条来自 TripAdvisor 社区的点评

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纽约州Queensbury
13条点评
5分 4周前点评
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Traveled twice for PBR baseball events! Best location and value for our money in 6 years of travel baseball. Great choice! Front desk is efficient and kind. Room service was wonderful. Breakfast in the bistro was a great value and delicious. Bar/restaurant in the lobby was convenient and had wonderful staff. Convenient location to several baseball venues and colleges. We... 更多 

与 DoubleTree by Hilton 合作收集的点评

1条点评
5分 4周前点评
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The staff was very attentive from the moment of check in to checking out. Despite some main entrance renovations the hotel was very clean. The lobby area was great for nightly get togethers over looking the pool with a bar and tv area.

与 DoubleTree by Hilton 合作收集的点评

Robert T,Doubletree by Hilton Hotel Rochester 的 General Manager,回复了这篇点评

Michael P. Thank you very much for acknowledging my teams attentiveness and cleanliness of the hotel. We enjoyed servicing you... 更多 

1条点评
5分 4周前点评
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The staff was absolutely outstanding! The restaurant was excellent. Rooms were clean and quiet! I would definitely recommend this hotel. The front entrance was under construction but the hotel let you know about this on every notification. I can't wait to see the finished product. Hopefully our team will attend this baseball tournament again next year. The only thing I... 更多 

与 DoubleTree by Hilton 合作收集的点评

Robert T,Doubletree by Hilton Hotel Rochester 的 General Manager,回复了这篇点评

08964LFsharonm, Thank you for your review of our hotel and team. We are so glad you enjoyed our restaurant and... 更多 

爱荷华得梅因
1条点评
1分 2016-7-23的点评
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The renovations have been going on for the better part of a year. Its dirty and dusty. The bathroom floor badly needed to be mopped. This location needs management that cares about the property and the customer experience.

与 DoubleTree by Hilton 合作收集的点评

12条点评
4分 2016-7-19的点评
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Stayed 2 days on business. The lobby area is undergoing some renovations and a nice upgrade. Staff was friendly and efficient on check in. My room was on the ground floor and room was just renovated so nice and clean. Breakfast buffet had great choices. Would definitely stay again

Robert T,Doubletree by Hilton Hotel Rochester 的 General Manager,回复了这篇点评

Arlene, Thank you for noticing our upgrades and our team they work very hard to make everyone feel special. We... 更多 

俄亥俄代顿
2条点评
5分 2016-7-8的点评
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This Doubletree was the best one I stayed at and a long time. The Staff was very friendly they went above and beyond. They greet you when you arrive each and when you were leaving they ask if there was anything could do for us when we would go out. The rooms were very clean even the carpet was clean,... 更多 

与 DoubleTree by Hilton 合作收集的点评

Robert T,Doubletree by Hilton Hotel Rochester 的 General Manager,回复了这篇点评

Dear UnhappyGuest55, I can see you are a very seasoned and appreciative traveler. Thank you for your stellar review of... 更多 

2条点评
1分 2016-7-7的点评
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What a nightmare! The room was dirty, the shower at first didn't even go on and then had zero water pressure. The staff was clueless and rude. Very disappointed! I'd strongly advise to find better properties in the area. There are also no status recognition for HH members with it.

与 DoubleTree by Hilton 合作收集的点评

Robert T,Doubletree by Hilton Hotel Rochester 的 General Manager,回复了这篇点评

Dear Jeff J. I want to thank you for your comments and apologize. I would like the opportunity to discuss... 更多 

密歇根Waterford
58条点评
1分 2016-7-4的点评 通过移动设备发表
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From the moment I walked in, smelling pool chlorine and seeing the reworked Holidome layout, I wondered. On the plus side: The gal who checked us in at 9pm was terrific. The rooms had good light. Now the rest: no bar soap, rust on the shower walls. A very public balcony (Holidome) and a microwave oven sat in the hallway... 更多 

Robert T,Doubletree by Hilton Hotel Rochester 的 General Manager,回复了这篇点评

KStebleton, Thank you for your most recent review, we appreciate your feedback. I do apologize for the inconveniences you may... 更多 

38条点评
3分 2016-7-2的点评 通过移动设备发表
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My wife and I spent the night to attend a graduation. We checked in, went upstairs, and I used the bathroom. There was no bar soap, so I did without, and when we returned we asked at the front desk. The associate there said something about the hotel not being able to get bar soap, and we should use the... 更多 

Robert T,Doubletree by Hilton Hotel Rochester 的 General Manager,回复了这篇点评

Harvey G. Thank you for staying with us, I do want to apologize for the soap incident. I have to... 更多 

马里兰巴尔的摩
1条点评
2分 2016-6-24的点评
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The person at the front desk was great, but there were so few people here during my stay that the staff seemed bored and inattentive. They didn't pick up the breakfast order on my door the night before (I put it there at 8 pm) so no breakfast delivery. When I called the front desk about it they said someone... 更多 

Robert T,Doubletree by Hilton Hotel Rochester 的 General Manager,回复了这篇点评

jguerra1958, I appreciate your feedback and apologize for my teams inattentiveness. I would feel the same way and I will... 更多 

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设施

特色
  • 游泳池
  • 餐厅
  • 有健身房的健身中心
  • 免费高速WiFi
  • 酒吧/大堂
  • 客房送餐服务
  • 免费停车
关于此酒店
  • 残障通道
  • 禁烟酒店
活动设施
  • 游泳池
  • 餐厅
  • 有健身房的健身中心
  • 酒吧/大堂
客房类型
  • 无烟房
  • 套房
客房内设施
  • 空调
网络
  • 免费网络
  • 免费高速WiFi
  • 公用Wifi
  • 付费Wifi
服务
  • 提供上网服务的商务中心
  • 接驳车服务
  • 会议室
  • 宴会厅
  • 会议设施
  • 客房送餐服务
  • 免费停车
  • 机场接送
  • 干洗服务

Doubletree by Hilton Hotel Rochester的其它相关信息

地址: 1111 Jefferson Rd, Henrietta, NY 14623-3155
地区: 美国 > 纽约州 > Finger Lakes > Henrietta
价格区间: ¥1,193 (基于标准间的平均价格)
酒店星级:3.5星级 — Doubletree by Hilton Hotel Rochester 3.5*
房间数: 248
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酒店类型:
第 4 名商务酒店,Henrietta
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