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Castle Rock Resort & Waterpark

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在150家布兰森酒店排名第127
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380条来自 TripAdvisor 社区的点评

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Castle Rock Resort & Waterpark新近的点评
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10条点评
2分 2016-6-20的点评
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We stayed here off season and our experience was much better. We decided to get away for a weekend during the season and we were very disappointed this time. The room was clean and the kids love the alcove with the bunk beds but that was the best part of the trip. The room above us was very full. The... 更多 

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

While we are happy to hear that your kids had fun, we apologize that it was a less relaxing trip... 更多 

1条点评
2分 2016-6-20的点评 通过移动设备发表
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Extremely disappointed. Not worth the money at all. One of the two slides in the water park was closed and the outside pool was drained and not functional. Definitely wish we would have picked Grand Country instead. The tower room was ok, but the park was terrible.

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

We are so sorry for any disappointment you experienced during your stay at Castle Rock. We understand how frustrating temporary... 更多 

旅行者正在热评这些布兰森的酒店

2条点评
1分 2016-6-13的点评 通过移动设备发表
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Unfortunately, we were extremely underwhelmed with our stay here at Castle Rock and should have done our homework before coming. From what I can see, the reviews aren't much different than what we experienced. The outside pool area was closed - in June. One of the kiddie pools and one of only two water slides (in the indoor area) was... 更多 

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

Thanks for your comments, and we apologize for any inconvenience. We do believe that it is important to acknowledge feedback... 更多 

16条点评
1分 2016-6-11的点评 通过移动设备发表
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If I wasn't so tired we would leave tonight. Literally half the water park is closed or out of order. They have two big slides and one isn't working, the entire outside pool is closed, the lockers are out of order and her this...the shower you're supposed to wash off before entering and leaving the pool is also out of... 更多 

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

We are truly sorry for any disappointment in your stay at Castle Rock. We understand how frustrating temporary pool closures... 更多 

29条点评
2分 2016-6-5的点评 通过移动设备发表
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This is my 2nd time staying here just because I bought two living social vouchers for this hotel because I always heard it was nice but the rooms are old, with that musty smell and just feels dirty. My kids do like the indoor Waterpark but they are not in there very long because it's not that big. My husband... 更多 

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

We appreciate you taking the time to review our hotel, and we apologize for any disappointment in your stay. We... 更多 

1条点评
3分 2016-6-1的点评 通过移动设备发表
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Hotel needs some updates especially their beds. Stayed 3 nights and the bed killed my back as well as my wife's. Don't visit the restaurant as the food is below average. I did enjoy the water park as wells my kids. However one of the kiddie pools was closed and the outside pools were not in service. Wifi kept going... 更多 

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

While we are happy to hear that you and your children enjoyed the water park, we do apologize for any... 更多 

1条点评
1分 2016-5-24的点评 通过移动设备发表
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My wife and daughter and I came to stay one extra night in Branson and have the water park available for one more night of relaxing fun. Well the water park was ok nothing too special, but my toddler enjoyed not so it was ok. When we got back from dinner and got ready for bed my wife found a... 更多 

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

Thank you for posting your comments, and I am truly sorry for the trouble with your stay. Were you able... 更多 

密苏里乔普林
1条点评
1分 2016-5-23的点评
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We planned our family trip for end of school year may 21st and booked a kids cove room with bunk beds, in taking a 4 year, 7 and 9 year old. When we first walked into room i noticed a bug on the white bed sheet in the bunk room, we ended killing it, the tv in the bunk room... 更多 

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

We are very sorry to hear about the trouble with your stay, but we thank you for taking the time... 更多 

堪萨斯托皮卡
54条点评
2分 2016-5-22的点评 通过移动设备发表
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We stayed here with several friends while in town for baseball tournaments. We figured the water park would be the perfect place for the kids to relax. It was. The kids loved it. But kids don't notice the extensive rust on the stairs and handrails. They don't notice the shower handles that don't work properly. They don't mind that the... 更多 

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

Thank you for taking the time to post your comments. We value our customer feedback as it helps us to... 更多 

加利福尼亚洛杉矶
49条点评
2分 2016-5-4的点评
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I wish I would have read the reviews before booking this hotel! Check in process was great- person at desk nice and helpful but then we went to our room in "the other building". No frills room pretty standard but then we started looking around. Food from previous guest left under bed. The bathroom light had dead bugs trapped inside.... 更多 

Denise P,Castle Rock Resort & Waterpark 的 Guest Relations Manager,回复了这篇点评

I would like to personally apologize for the trouble with your stay at Castle Rock. Customer service is extremely important... 更多 

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设施

特色
  • 免费高速WiFi
  • 游泳池
  • 餐厅
  • 免费停车
关于此酒店
  • 禁烟酒店
  • 残障通道
活动设施
  • 游泳池
  • 餐厅
客房类型
  • 无烟房
  • 套房
客房内设施
  • 空调
网络
  • 免费高速WiFi
  • 免费网络
服务
  • 免费停车
  • 会议室
  • 宴会厅
  • 自助式洗衣服务

Castle Rock Resort & Waterpark的其它相关信息

地址: 3001 Green Mountain Dr, Branson, MO 65616-3815
地区: 美国 > 密苏里 > 布兰森
价格区间: ¥787 (基于标准间的平均价格)
酒店星级:2.5星级 — Castle Rock Resort & Waterpark 2.5*
房间数: 191
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