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Extended Stay America - Chicago - Westmont - Oak Brook

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在3家Westmont酒店排名第3
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67条来自 TripAdvisor 社区的点评

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1条点评
2016-10-9的点评 通过移动设备发表
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My boyfriend and I made reservations through orbitz to stay at extended stay America located on 655 pasquenelli drive, westmont, IL. Upon arrival we were informed that they could not check us in as they had over booked the rooms. We informed the lady in the front desk that our taxi had just dropped us off and we had no... 更多 

2条点评
2016-9-12的点评 通过移动设备发表
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Sadly this will be our last visit to this hotel. Within minutes of our arrival, maintenance was called in to replace a broken door handle, repair a closet door, put the air conditioner cover on properly, and locate a clock. The laundry room drier did not work - I will say staff was kind enough to replace my $2.00 (eventually).... 更多 

Manager_11525,Extended Stay America - Chicago - Westmont - Oak Brook 的 Manager,回复了这篇点评

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described... 更多 

11条点评
2016-8-19的点评
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This was a nice room, away from any hustle and bustle. The room was clean and quiet. The front desk area had a nice, large place to visit with family and watch TV. The indoor pool for the kids was very nice.

Manager_11525,Extended Stay America - Chicago - Westmont - Oak Brook 的 Manager,回复了这篇点评

We would like to thank you for taking the time to write a review. It is satisfying to know you... 更多 

5条点评
2016-8-13的点评
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My experience at this hotel was pretty bad, upon our arrival we encountered an employee who began cursing, throwing derogatory words at her boss, telling us how hung over she was, and mind you she had personal head sets on while speaking to her boyfriend. You can tell she didn't want to be there. I have worked in a hotel... 更多 

Manager_11525,Extended Stay America - Chicago - Westmont - Oak Brook 的 Manager,回复了这篇点评

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described... 更多 

3条点评
2016-8-4的点评
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I booked my room and when I did the check in the staff mention there was no room available according to my reservations, they gave me another room that was open, pizza boxes on the table and a filthy bed and bath. I went back to the lobby to talked to the staff and with a very bad attitude they... 更多 

Manager_11525,Extended Stay America - Chicago - Westmont - Oak Brook 的 Manager,回复了这篇点评

Thank you for taking the time to write a review of your stay. I sincerely apologize that the room you... 更多 

德克萨斯州
1条点评
2016-8-1的点评
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I had an absolutely horrible time at this hotel mainly due to my first and last points of contact there at the front desk with the employee Irsha. A previous review has documented her terrible customer service skills and I would like to back what they said 150%!!! Even before I got to the hotel, I tried to make contact... 更多 

8条点评
2016-7-23的点评
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Several members of my family and I were initially booked for this hotel for a few deluxe rooms (for 3-4) people. On arrival, they told us they had been overbooked and we didn't have the reservations we had made several weeks ago. To the credit of Karen, one of the two receptionists, helped us out of this mess and got... 更多 

1条点评
2016-7-15的点评
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There were several things wrong with our room when we checked in. There were hairs on every towel and there were dirty washcloths in the shower. We found crumbs in the blankets of the bed. We had specifically requested a non-smoking room because my friend has asthma, and we were given a room that smelled like smoke and had an... 更多 

Manager_11525,Extended Stay America - Chicago - Westmont - Oak Brook 的 Manager,回复了这篇点评

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described... 更多 

马耳他
22条点评
2016-7-11的点评
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I was hesitant about staying at this hotel based on previous reviews but booked it because of the convenient location. After 15 hours travelling I was really looking forward to a shower and sleep, however the first room they gave us hadn't been cleaned and the second room, altho there was no trash in the sink or dirty towels on... 更多 

1条点评
2016-7-9的点评 通过移动设备发表
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My family and I stayed here for 2 nights from July 6-8, 2016. My biggest issue is with the lady up front, Arisha. She has to check reality and realize she is in the HOSPITALITY BUSINESS. I was getting the grab and go breakfast, which if I may add is the worse I've ever seen, to get breakfast for the... 更多 

Manager_11525,Extended Stay America - Chicago - Westmont - Oak Brook 的 Manager,回复了这篇点评

I appreciate you taking the time to write a review of your experience with us. It upsets me to hear... 更多 

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设施

特色
  • 免费停车
  • 免费高速WiFi
关于此酒店
  • 残障通道
  • 允许携带宠物( 可带狗/宠物)
客房类型
  • 套房
  • 无烟房
  • 家庭房
网络
  • 免费高速WiFi
  • 免费网络
服务
  • 免费停车
  • 自助式洗衣服务
  • 会议室

Extended Stay America - Chicago - Westmont - Oak Brook的其它相关信息

地址: 855 Pasquinelli Dr, Westmont, IL 60559-1276 (原名Homestead Studio Suites - Chicago - Westmont - Oak Brook)
地区: 美国 > 伊利诺伊州 > 杜佩奇县 > Westmont
价格区间: ¥503 (基于标准间的平均价格)
酒店星级:2.5星级 — Extended Stay America - Chicago - Westmont - Oak Brook 2.5*
房间数: 140
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