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Seralago Hotel and Suites

凯斯米排名第64的160酒店
3.0星级
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酒店优惠信息
5678 W. Irlo Bronson Memorial Hwy (US192), Kissimmee, FL 34746
Seralago Hotel and Suites
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凯斯米排名第64酒店 (共160家)
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佛罗里达Melbourne
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1分 2周前点评
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乔治亚Tyrone
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106条点评 106条点评
2分 2周前点评
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I bought our stay on Priceline so we were stuck. Having never had a PL disappointment before, I’m glad I read the reviews here so that I could adjust my expectations. My expectations were basically met. While the room itself was clean, the side of the door panel was covered in green mold. The room was incredibly dated. They are... 更多 

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Recently went there with my 1 year old and husband. The carpets had what looked like blood stains on them. black mold in the bathroom ( tried to cover with paint) there was what looked like pubic hair all over the bathroom! The mattresses have springs digging into you and they don't have fitted sheets!!! When we arrived it was... 更多 

佛罗里达迈阿密
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53条点评 53条点评
5分 2周前点评 通过移动装置
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Well I was very impressed by the, I pay very cheap for this room less than $100 and the room was bigger than my apartement, ok the hotel need some renovation and the room are old but... very clean, nice warmed swimming pool, 4 restaurant, playground, receptionist helpfull, perfect location, in 8 years traveling between miami besch and orlando this... 更多 

2分 2周前点评 通过移动装置
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The room door looked like it was kicked in. Bathroom was filthy. I had to buy my own bleach cleaner. Paint was chipping. Rugs were old dusty and dirty. Towels were dingy. Gnats flying around the room. Pool needs to be cleaned. No smell of chlorine in the pool. Every pool I've been to has a lot of chlorine in... 更多 

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14条点评 14条点评
5分 2周前点评
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Rooms here are in the process of being refurbished, pool areas and grounds are clean and well kept, staff were attentive, pleasant and helpful and manager Jan made us feel very welcome. We felt safe at the hotel and security is good, room cleaned daily with fresh bedding, 14 items of towels and flannels and generous toiletries every day Hotel... 更多 

1分 3周前点评 通过移动装置
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Booked this holiday for 2 weeks in November, what a .... Hole. Manageress was so arrogant and rude. Stained carpets, mattresses and pillows. Steel front door would not close properly and had rust all over the hinges.air conditioning casing was cracked and leaking and full of mold. Pubic hair on bathroom door handles and pipes all rusted. a number of... 更多 

Seralago Hotel and Suites的Manager,负责此条点评

Thank you for taking the time to leave us this valuable feedback. I was sorry to hear that you weren't... 更多 

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3条点评 3条点评
1分 3周前点评
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Horrible place to stay. Security and police constantly surveilling the parking lot. Not that its bad but was absolutely necessary because of the type of clientel. Then I felt like I was sleeping with one eye open all night because it was dirty and I was afraid of the cockroaches coming out at night. Didn't even get coffee with the... 更多 

Seralago Hotel and Suites的Manager,负责此条点评

I was disappointed to hear you weren't more impressed with your stay, Lisa. It sounds like you were concerned with... 更多 

2分 3周前点评 通过移动装置
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Stayed here for a week and the rooms were terrible! The extra amenities as far as the pool, bar, etc was excellent but the rooms were dirty I had to call and get the bed sheets changed after my son woke up with bites on his leg. Wouldn't recommend it whatsoever.

Seralago Hotel and Suites的Manager,负责此条点评

I'm sorry to hear that, Keyla. We do our best to provide our guests with a clean, comfortable, and affordable... 更多 

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4条点评 4条点评
3分 3周前点评
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We have stayed at this hotel on numerous occasions, and unfortunately I feel like it's run down now. I understand they are currently remodeling, but the room we were put in was not remodeled. We were disappointed to say the least. I hope to return, but not until the renovations on all rooms are complete.

Seralago Hotel and Suites的Manager,负责此条点评

We appreciate you taking the time to leave us this valuable feedback. I'm sorry to hear you were disappointed with... 更多 

菲律宾马加智
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8条点评 8条点评
2分 3周前点评
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The hotel is really old and dirty! There was hair on the bathroom floor and dirt in the corners and behind the beds. The microwave was rusty and probably a decade old, at the very least. Weird that they had two refrigerators! The a/c was old and noisy. Kept me up for part of the night. I could go on... 更多 

Seralago Hotel and Suites的Manager,负责此条点评

I'm so glad to hear our entire staff took such great care of you, but I wish you'd enjoyed your... 更多 

4分 3周前点评 通过移动装置
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This hotel was a wonderful surprise. All the staff I encountered were extremely nice and helpful. Although slightly outdated, the rooms were clean and comfortable. The bed was especially a great sleep. The pool was gorgeous and large. The food court inside the hotel was excellent as well with a few different offerings. I would definitely stay here again.

Seralago Hotel and Suites的Manager,负责此条点评

We're so glad to hear it, Carla! Thanks for taking the time to leave us your impressions. We'd be more... 更多 

1分 4周前点评
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This place was disgusting!!!! The front desk staff was very friendly and the lobby area was nice but the rooms looked like a party place for crackheads! There were yellow stains on the pillow cases, hair in the bathroom on the floor and around the toilet, the sink & tub both were clogged & filled up with water while trying... 更多 

Seralago Hotel and Suites的Manager,负责此条点评

I'm glad to hear our staff took such great care of you, Amber, but I wish you'd been just as... 更多 

佛罗里达坦帕湾
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8条点评 8条点评
1分 4周前点评
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Extremely disappointing is all I can say after this last weekend. I have stayed here in the past a few times and have never had a more disappointing time. Got to the hotel and went to check in. Short line but was greeted by a new girl. Check in was a little slow due to her being new. Another lady... 更多 

Seralago Hotel and Suites的Manager,负责此条点评

As you can imagine, I'm really appalled to read this review. We of course want all our guests to feel... 更多 

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