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Palm Canyon Resort & Spa

棕榈泉市排名第60的71酒店
2.5星级
酒店网站
2800 South Palm Canyon Drive, Palm Springs, CA 92264
Palm Canyon Resort & Spa
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棕榈泉市排名第60酒店 (共71家)
最新点评
2分 2014-8-6的点评
airforcewife98 加利福尼亚旧金山
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评级
  • 位置
    4分
  • 睡眠质量
    3.5分
  • 舒适度
    3分
  • 服务
    3.5分
  • 性价比
    3.5分
  • 清洁
    3.5分
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加利福尼亚旧金山
顶尖点评家
136条点评 136条点评
2分 2014-8-6的点评

我们带上孩子去喜爱的棕榈泉,认为这将是一次有趣的旅行。不,完全不是这样。在办理入住手续时,增加了相当多的额外费用。 入住之后,被一个销售员跟随,找借口说告诉我们入住房间的位置,我们已经知道了位置。我们不希望耽误我们的时间,请停止浪费我的时间。 如果你把毛巾上的牌弄丢,你将支付25美元。我们没有弄丢,但我们生活在恐惧之中,担心它会丢到下水道。这过分吗?答案是肯定的,是的,它是很过分的。 因为它看起来那么小。 如果有人来看望你,你可以不用支付额外费用,任何理由都可以走在泳池边坐下来谈谈,当你的孩子在游泳。 我们总计使用了一次泳池,有点浪费。 我们好像喝醉后的未婚女子派对,这其实不是可怕的事,可怕的是看的人感觉很惊奇。房间隔音效果很好,没有噪音,所以我们想看表演的时候,很方便。 没有足够的停车位。如果你是家庭出游,有人很友善的帮助你,我不知道他们会建议你在哪里停放大型车。 我知道我们可以勉强租个中型轿车,停在在建设停车场。 在大扫除推车占去走廊一半以上,所以,如果你必须使用行李车,在大厅是过不去的。而且似乎总有大扫除的车在大厅里。所以,你知道的,没有行李车。因此,也许只能带轻薄的衣服? 我们... 更多 

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Palm Canyon Resort & Spa的Manager,负责此条点评

Thank you for your review. As we are committed to creating an experience that exceeds guest satisfaction, your feedback was... 更多 

摩纳哥蒙特卡罗
资深点评员
10条点评 10条点评
1分 3周前点评
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after a prepaid, fully prepaid trip, and check out, big surprise, more then 600 usd taken from my credit card, they say its a mistake and the amount did not show up back in my acount! i wrote the general manager i will hire an attorney and the bookings platform said they have never had any hotel not credit their... 更多 

1分 3周前点评 通过移动装置
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By far the worst experience ever! Staff our untrained in customer service, no wonder....their afternoon management team consisting on Ron Garcia is who they answer too! He is for sure not making a good impression by his skills either! Stayed for approximately 1 1/2 hrs before checking out and checking into another hotel. Prior to re packing up my family... 更多 

Palm Canyon Resort & Spa的Manager,负责此条点评

Thank you for the feedback regarding your recent stay at Palm Canyon Resort & Spa. We are disheartened to hear... 更多 

加利福尼亚圣地亚哥
1分 3周前点评
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The hotel staff used inappropriate language in front of guests and they were not friendly. The pool area was filthy with old towels, dirty dishes, and trash. Neither water slide was open. A majority of the hotel patrons appeared to be of a rather seedy element. Do not stay here if you care about the safety of your family. I... 更多 

Palm Canyon Resort & Spa的Manager,负责此条点评

We apologize for any inconveniences you may have experienced while staying at Palm Canyon Resort and Spa. Customer service is... 更多 

1分 4周前点评
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We have not stayed in "our" home resort for at least 10 years, preferring to stay at the Marriott properties in Palm Desert. We have always been able to trade our week at this resort for a Westin in Kauai but haven't been able to do so recently. Now we know why! We decided to use our points for the... 更多 

Palm Canyon Resort & Spa的Manager,负责此条点评

Thank you for the feedback regarding your recent stay at Palm Canyon Resort. We are sorry that you did enjoy... 更多 

加利福尼亚Corona
2分 4周前点评
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This resort is great, I am biased however, and my family has been "owners" here for more than twenty years. The rooms are spacious and large; the kitchen has all accommodations you need for staying an extended period of time. The views are gorgeous if you're in the right location. Nice pool and deck with plenty of chairs and a... 更多 

Palm Canyon Resort & Spa的Manager,负责此条点评

Thank you for providing your feedback. As we are a vacation ownership resort, we encourage all guests to explore the... 更多 

点评家
19条点评 19条点评
4分 2015-4-28的点评
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Previous reviews we're not very hopeful. For our experience, I can say that everything was very pleasant. Since I read previous reviews I mentioned the negatives when I booked the reservation. I was assured that the room would be in an updated section. Check in went smoothly in a timely manner. Concierge was very helpful and knowledgeable. Our 2 bedroom... 更多 

亚利桑那图森
资深点评家
33条点评 33条点评
3分 2015-4-17的点评 通过移动装置
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Recently converted to Diamond properties, the resort sits at the end of a quiet roadway. Our one bedroom unit had a full kitchen, queen bed, dining and living area. The furniture was a bit tired and the bottom sheet on our bed had a hole....not what I would expect from a resort. The pool is the highlight of this place.... 更多 

顶尖点评家
56条点评 56条点评
2分 2015-4-16的点评
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We have been Diamond members for over 10 years now and have had some great holidays but this resort is not up to the standard of the European resorts by any measure. We have been here 6 days and we still have not had our room cleaned. We have had to chase the staff to get clean sheets and towels.... 更多 

Palm Canyon Resort & Spa的Manager,负责此条点评

It is with deep regret and sadness to read that your recent stay here at Palm Canyon Resort did not... 更多 

加利福尼亚California City
点评员
4条点评 4条点评
1分 2015-4-12的点评 通过移动装置
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The room was filled with old, worn out furniture. The bed was only a queen with a cheap worn out mattress that was covered with a thick pad to hide the low quality. The furniture finish was about 50% peeled off from age, and the couch was equally as bad. The outside and pool area look nice though. This is... 更多 

加利福尼亚Brea
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12条点评 12条点评
3分 2015-4-6的点评
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A friend of ours offered this timeshare to us and we went during our kids spring break.. The pool is the biggest draw.. It has a couple of water slides that my kids loved! We spent all day in the pool.. They offer activities, such as scavenger hunts and bracelet making during the day, and a night they showed a... 更多 

资深点评家
28条点评 28条点评
4分 2015-4-3的点评
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We had a great time during our two days here. The place was recommended by friends who were here a few years ago, and said it was family friendly. We read the reviews here and were forewarned about the timeshare sales tactics (though I wouldn't mind a free short vacation to listen to a sales pitch and say NO. I'm... 更多 

伊利诺伊州Barrington
顶尖点评家
58条点评 58条点评
2分 2015-3-29的点评
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I would not recommend this hotel/resort under any condition, short stay of week long stay. We unfortunately booked this resort for a one night stay. First of all, when I was looking at rate information on this hotel, it did not indicate until I booked that check in was at 4PM and check out is at 10 AM. Either way,... 更多 

Palm Canyon Resort & Spa的Manager,负责此条点评

We truly regret to read you were unsatisfied with your recent stay at our resort. Your feedback is greatly appreciated,... 更多 

加利福尼亚Clovis
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13条点评 13条点评
3分 2015-3-24的点评
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I was in Palm Springs for the CUE conference, and my employer waited until the last possible minute to try and book a room. Every hotel around the convention center was absolutely booked, and nothing was available...until we managed to get a room at Palm Canyon. After staying there, there is a reason they had rooms available. As someone else... 更多 

加利福尼亚富乐顿
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12条点评 12条点评
3分 2015-3-24的点评
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My wife and I have been owners for at least 15 years and were happy to see the change in ownership. The prior company used PCR&S as the housing area for the people who came for the sales presentation. This caused large crowds that someone became unruly. That seems to have changed with the new owners, but there area some... 更多 

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