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Sheraton Austin at the Capitol

奥斯丁排名第84的191酒店
701 E. 11th St., Austin, TX 78701
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Sheraton Austin at the Capitol
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奥斯丁排名第84酒店 (共191家)
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665条来自我们社区的点评

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  • 位置
    4分
  • 睡眠质量
    4分
  • 舒适度
    3.5分
  • 服务
    4分
  • 性价比
    3.5分
  • 清洁
    4分
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1分 1周前点评
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Booked a room on the "club" level. After a long drive, checked in at 5 pm. Hotel seemed vacant except for 3 People at the bar. Checked into our room, noticed the ear plugs on the night stand, and thought it was odd gesture. But, thought it was for guests who are sleeping with someone who snores? We went out... 更多 

Sheraton Austin at the Capitol的General Manager,负责此条点评

beth s I apologize that your night spent at our hotel was not a restful one. I spoke with the... 更多 

点评员
3条点评 3条点评
4分 2周前点评
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Upon our arrival, we were greeted at the door and a customer service agent showed us a map of austin and what to do around the hotel. In the meanwhile our luggage was brought to our rooms which was very welcoming. The hotel is located in walking distance of the capitol and the famous 6th street. Rooms were clean and... 更多 

资深点评家
25条点评 25条点评
4分 2周前点评
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A conveniently located Sheraton. The people are wonderful, very helpful, friendly and know all that you need. Manager sent me a welcome email before I arrived. That's a nice touch in case you need to know him when you are there. But the hotel itself is old.

亚利桑那坦佩
点评家
16条点评 16条点评
3分 2周前点评
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First time visiting Austin and we chose the Sheraton because the cost of the room was reasonable and we would be close to downtown and UT campus. We had a nice stay with no real issues except it took a little persistence on our part to get our room serviced. Hotel room was comfortable and spacious. Walls were a little... 更多 

德克萨斯州North Richland Hills
顶尖点评家
118条点评 118条点评
5分 3周前点评
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This is my 3rd stay here and everyone is terrific! I love coming here and being just down the street from The Capital building. 6th St is nearby with many different bars and places to eat. The only drawback was $3.25 for a Snickers bar in the hotel gift shop! I passed on the Snickers but will definitely be back... 更多 

德克萨斯州达拉斯
资深点评员
7条点评 7条点评
5分 3周前点评
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Every two years we come out here for Police Memorial and it never dissapoints. We also stay here during our mini-vacation in Austin. Love the location and the view of the Capital. Great customer service!

德克萨斯州Killeen
5分 3周前点评
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Our trip to Austin was marred by the loss of an iPod which we knew was left somewhere in the room. We did not discover the loss until we were already home, and we never expected to get it back...but we did. Not only were the facilities more than what we expected, but so was the honesty of the staff!!... 更多 

德克萨斯州Goliad
5分 4周前点评
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Loved the location. It is near great restaurants and nightly entertainment. The staff was courteous and helpful;. Once I figured out that the floor numbering system, it was easy to fine the conference rooms. It is built on a hillside so the lobby IS NOT the first floor. But, food at luncheon was very good and the hotel breakfast buffet... 更多 

德克萨斯州达拉斯
资深点评家
32条点评 32条点评
3分 4周前点评
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First things first: this hotel was just fine for what it was. It's a convention hotel and there were one or two events going on while we were there. They never interfered with my stay. The location couldn't be better. Within walking distance of the Capitol and 6th street. It's a quick uber to anywhere else you want to go.... 更多 

Sheraton Austin at the Capitol的General Manager,负责此条点评

JamesB Thank you for reviewing your recent stay with us. It is so great to hear that you enjoyed our... 更多 

俄亥俄Akron
点评家
12条点评 12条点评
4分 5周前点评
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The staff has been very helpful, and this includes the meeting room staff. Room and bed is comfortable. Decor feels a bit dated. Not too tech-friendly--- for instance the outlets are not convenient. A power strip on the floor is functional but sure seems out of place.

英国伦敦
点评员
3条点评 3条点评
3分 2015-4-21的点评
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checked in to my room which smelt of cigerette smoke and my room was changed quickly I have to say that I had room service twice and it was lovely The staff here can not do enough to help Truthfully on an international basis , the hotel rooms could do with a touch up here and there but the overall... 更多 

Sheraton Austin at the Capitol的General Manager,负责此条点评

PierreL Thank you for choosing our hotel during your Travels! We are a completely smoke free facility and I apologize... 更多 

德克萨斯州Del Rio
资深点评员
7条点评 7条点评
3分 2015-4-19的点评
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The shower had rust stains. The hallways were very dirty and the walls banged up. The maid service was cleaning the room at 2 in the morning after a couple lef early. I had to call it two in the morning and they verified they had ordered room service to clean that room because they had a full house the... 更多 

Sheraton Austin at the Capitol的General Manager,负责此条点评

Inlovewithsunshine I apologize that the maid disturbed your sleep so late in the evening. Our teams try to be discrete... 更多 

点评员
4条点评 4条点评
1分 2015-4-18的点评
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Came down with my wife and young son to show them Austin for the first time, and thought the Sheraton would be a decent choice to redeem my hard earned points. Wrong. Put in a cramped and stuffy room that had a bit of a smell to it, on a bizarre floor that was 95% conference space. It definitely felt... 更多 

Sheraton Austin at the Capitol的General Manager,负责此条点评

Mikelikestravel I am truly disappointed to read your review. I apologize about the AC issues in your room. We have... 更多 

德克萨斯州Belton
点评家
13条点评 13条点评
4分 2015-4-18的点评
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My husband and I almost always stay at a Sheraton or Westin when we travel. While most have been great experiences, a few have been disappointing. Luckily for us, the Sheraton at the Capitol is committed to outstanding customer service and the comfort of its hotel guests. Located right off of I-35, this Sheraton is centrally located and appropriate for... 更多 

顶尖点评家
52条点评 52条点评
2分 2015-4-15的点评
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When I first saw the earplugs with note on the nightstand I thought it was interesting but then I realized why they had them. You can hear the music and loudspeakers from outside. Room walls also seem a bit thin as can also hear TV next door. Room was on 6th floor and a corner room so perhaps you can... 更多 

Sheraton Austin at the Capitol的General Manager,负责此条点评

Dear Guest, Thank you for sharing your experience on TripAdvisor. I apologize you ran into problems getting the coffee you... 更多 

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