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Extended Stay America - Austin - Northwest - Lakeline Mall

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在198家奥斯丁酒店排名第133
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Extended Stay America - Austin - Northwest - Lakeline Mall
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71条来自 TripAdvisor 社区的点评

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1条点评
3分 1周前点评 通过移动设备发表
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Pleasant stay except for waking up to the fire alarm going off. Limited breakfast options. Kitchen has no pots and pans or silverware or anything. Wifi was ok. Rooms were decent. Was a pleasant stay. Staff was friendly.

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5分 2周前点评 通过移动设备发表
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Staying here has been one of the best experiences for me and my fiance. It has given us time to make proper decisions in choosing out future home. The manager Carrie truly goes out of her way to make us happy and from what I can tell all her guest our happy. Its quiet and friendly. Big thanks to Cornelius... 更多 

Manager_11525,Extended Stay America - Austin - Northwest - Lakeline Mall 的 Manager,回复了这篇点评

Your feedback is very important. Thank you for sharing. It is so rewarding to hear that our hotel was perfect... 更多 

1条点评
5分 4周前点评
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The rooms are a good size and clean. The staff is amazing. Everyone of them. The manager is awesome and everyone is so friendly and helpful. I have enjoyed my stay feeling comfortable at all times. The staff is responsive to any needs I have asked of them. I would come back and refer friends and family here anytime.

Manager_11525,Extended Stay America - Austin - Northwest - Lakeline Mall 的 Manager,回复了这篇点评

We appreciate you taking the time to write a review and for choosing to stay with us. I am thrilled... 更多 

2条点评
5分 2016-8-20的点评 通过移动设备发表
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Such a great place including staff and management. Quiet friendly and superior clean. I really appreciate the time and patience that the manager Carrie shows to all and the time and effort to answer any and all questions I had. She sets such a great example for her staff and it truly shows through them all. They are all awesome

Manager_11525,Extended Stay America - Austin - Northwest - Lakeline Mall 的 Manager,回复了这篇点评

It is so rewarding to read that you have had such a pleasant stay with us. My staff and I... 更多 

1条点评
1分 2016-8-19的点评 通过移动设备发表
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Everything seemed to be fine upon check in to the room, although the hotel is a little smoky. Went into the room and laid down for a bit, when I got up to take a shower I noticed I didn't have any shampoo or soap anywhere in the bathroom. Finally found the soap and shampoo in the trashcan, along with... 更多 

Manager_11525,Extended Stay America - Austin - Northwest - Lakeline Mall 的 Manager,回复了这篇点评

Thank you for taking the time to write a review of your stay. Please accept our apologies there was trash... 更多 

1条点评
1分 2016-6-8的点评
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Upon first arrival, I overheard the manager publicly reprimanding an employee. Both manager and desk clerk were unkempt. Both manager and desk clerk lacked the necessary customer service skills for working directly with people (no manners). The hotel in general was run down and dirty. The air conditioner in my room was only able to barely keep me from sweating.... 更多 

Manager_11525,Extended Stay America - Austin - Northwest - Lakeline Mall 的 Manager,回复了这篇点评

We appreciate you letting us know about your stay. We are sorry for this issue that you had in your... 更多 

加利福尼亚圣克莱蒙顿
1条点评
1分 2016-6-7的点评
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When was the last time you stayed in a dirty hotel that had: - NO Cups/Glasses in rooms? - NO Hair Dryer in the room? - NO Coffee Maker in the room? - NO Channel Line Up card in the room? And when you call to ask, they say... they have them "down here" (in the lobby)... which is SO... 更多 

Manager_11525,Extended Stay America - Austin - Northwest - Lakeline Mall 的 Manager,回复了这篇点评

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies... 更多 

德克萨斯州奥斯丁
30条点评
2分 2016-6-3的点评
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I turned in a poor review to Extended Stay for this location after being placed there by my insurance company following a house incident requiring reconstruction. I was in two rooms here on the first night. The first night I checked in, I was very clear that the room must be away from the elevator or my dogs would bark... 更多 

Manager_11525,Extended Stay America - Austin - Northwest - Lakeline Mall 的 General Manager,回复了这篇点评

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies... 更多 

1条点评
1分 2016-6-2的点评
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It's the dirtiest hotel I've ever experienced, the floors in the room made my feet black! I had to clean the floor myself and the cloths were black too. It was a stinky smoking room but that shouldn't affect the flooring. The vinyl in the elevator was stapled, that should tell you the quality of this dive.

Manager_11525,Extended Stay America - Austin - Northwest - Lakeline Mall 的 Manager,回复了这篇点评

Thank you for posting a review of our hotel. We appreciate you letting us know about the issues that you... 更多 

1条点评
2分 2016-5-21的点评 通过移动设备发表
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I got a deal on Priceline to stay for one night for $50, but I would not recommend staying here! The sheets were stained and I had to go get replacements and make the bed myself (I asked for new ones around 11 PM). The pillowcases all had small stains as well. The microwave was also disgustingly dirty, so I... 更多 

Manager_11525,Extended Stay America - Austin - Northwest - Lakeline Mall 的 General Manager,回复了这篇点评

Thank you for your recent review of your stay. I appreciate your comments about our front desk staff; however, I... 更多 

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设施

特色
  • 免费高速WiFi
  • 免费停车
  • 免费早餐
关于此酒店
  • 残障通道
  • 允许携带宠物( 可带狗/宠物)
客房类型
  • 小厨房
  • 套房
  • 无烟房
  • 家庭房
网络
  • 免费网络
  • 免费高速WiFi
服务
  • 免费停车
  • 自助式洗衣服务
  • 免费早餐

Extended Stay America - Austin - Northwest - Lakeline Mall的其它相关信息

地址: 13858 N Highway 183, Austin, TX 78750-1203
地区: 美国 > 德克萨斯州 > 奥斯丁
价格区间: ¥667 (基于标准间的平均价格)
酒店星级:2.5星级 — Extended Stay America - Austin - Northwest - Lakeline Mall 2.5*
房间数: 101
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