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Extended Stay America - Austin - North Central

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在197家奥斯丁酒店排名第173
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12条点评
5周前点评
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We checked in to 8221 N IH 35 in Austin Texas today, 1-22-17. We chose this hotel because we are going to be here for, possibly, another 2 weeks and it was advertised as "Newly Renovated". The first room we were given was extremely dirty. The carpets had many spills, stains, black dirt, etc. Needed to be at least shampooed.... 更多 

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Thank you so much for taking time to provide your feedback in this forum. We appreciate when our guests alert... 更多 

乔治亚阿尔法利塔
1条点评
2017-1-20的点评
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Found dirty underwear in my room in plain sight. Room was very dirty. I complained to the front desk and was brushed off with NO refund. Staff is very rude and did not care about anything. Internet is about very slow. I had to tether off of my phone.

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Thank you for letting us know about the less than clean state of your suite. I will follow up immediately... 更多 

2条点评
2016-11-9的点评
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Booked this hotel on a trip to Austin, TX from CA. Checking-in @ 8PM, it took 15+min for someone to show-up at the front desk and assist. Once in the King suite, we requested for another set of towels since there was only 1. Front-desk reports there are no towels at this time & there probably won't be any until... 更多 

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Dear Karen, Thank you for your review. We are so sorry to read about your disappointing experience at our hotel.... 更多 

德克萨斯州休斯顿
1条点评
2016-11-7的点评
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We had a bad experience when we Stayed in extended stay hotels for first time. Breakfast was just energy bars. Water was clogging in the room sink, cleanliness was missing. Overall we had terrible experience

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Thank you for being our guest and for your feedback. I apologize for not living up to our commitment to... 更多 

2条点评
2016-11-3的点评
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All of the comments from lack of sanitation to extremely poor customer service are absolutely true. I've never stayed anywhere, all over the world, where it would be acceptable to leave horrible smelling garbage in the hallways for days. If you have your pet with you, which is one of their selling features, they will not clean your room...at all!... 更多 

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Thank you for your feedback, and for utilizing the reviews from others to select our hotel for your stay. All... 更多 

1条点评
2016-10-26的点评 通过移动设备发表
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The hotel needs to lose it affiliation with corporate. The housekeeping is terrible. The place is not clean at all. It's reasonable to expect a clean room. I told I wanted it cleaned or a refund. Don't stay here! I booked on Hotel.com. I'm notifying them as well along with Google. I wish I could rate them a zero.

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Thank you for sharing your rating and your feedback in this forum. We appreciate it when our guests let us... 更多 

1条点评
2016-10-25的点评
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Carpets/floors including elevator was filthy. Daytime employees had attitude and not very helpful. Breakfast included is a joke you get a muffin or granola bar or instant oatmeal, coffee/tea or hot chocolate and that's it Had to buy breakfast anyway. Had to ask for things to be refilled in order to get my (snack) breakfast.. No coffee pot available had... 更多 

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you... 更多 

1条点评
2016-9-21的点评
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My fiancé booked a reservation for this hotel for a one night stay. When we arrived they told us the only had one house keeper working and that our room would not be ready for another 30 mins to an hour. There were other folks that were also waiting b/c their rooms were not ready and after a while they... 更多 

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Thank you for your review of our hotel. I am sorry you experienced so many difficulties during your stay with... 更多 

1条点评
2016-7-18的点评
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I booked a reservation for two nights at the Extended Stay America- North Central Austin based on reviews of cleanliness, grab and go breakfast, and price for location of the hotel. Although I was happy with the relative closeness of the hotel to the downtown area, I am extremely disgusted at how dirty my room was. There was black mold... 更多 

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Thank you for sharing your feedback of your stay with us. We value the comments from our guests as it... 更多 

1条点评
2016-7-17的点评 通过移动设备发表
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Service was horrible. Customer service was very poor. Upon our arrival, the rooms were dirty and unclean. There were numerous stains on the counters. We complained and front desk personnel stated they were short staffed. We were switched to another room and AC was not in working condition. We were switched once again to find a room that was supposed... 更多 

00esa,Extended Stay America - Austin - North Central 的 General Manager,回复了这篇点评

Jessica, thank you for taking the time to review your stay with us. I am so sorry you did not... 更多 

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设施

特色
  • 游泳池
  • 免费停车
  • 免费高速WiFi
  • 客房送餐服务
  • 含早餐
  • 有健身房的健身中心
关于此酒店
  • 禁烟酒店
  • 允许携带宠物( 可带狗/宠物)
活动设施
  • 游泳池
  • 有健身房的健身中心
客房类型
  • 无烟房
  • 小厨房
  • 家庭房
网络
  • 免费高速WiFi
  • 免费网络
服务
  • 免费停车
  • 客房送餐服务
  • 含早餐
  • 会议室
  • 提供上网服务的商务中心
  • 自助式洗衣服务

Extended Stay America - Austin - North Central的其它相关信息

地址: 8221 North I-35, Austin, TX 78753 (原名Extended Stay Deluxe - Austin - North Central)
地区: 美国 > 德克萨斯州 > 奥斯丁
价格区间: ¥654 (基于标准间的平均价格)
酒店星级:2.5星级 — Extended Stay America - Austin - North Central 2.5*
房间数: 118
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