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奥斯丁大学区万怡酒店 Courtyard Austin-University Area

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在198家奥斯丁酒店排名第145
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95条来自 TripAdvisor 社区的点评

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奥斯丁大学区万怡酒店新近的点评
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德克萨斯州休斯顿
5条点评
2分 2016-8-11的点评
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I booked online and the pictures looked like it was newly remodeled. When I arrived I was a little surprised by the appearance of the outside. Not only is the surrounding area pretty rough (not the University area I imagined) but they had a huge hole in the ceiling under the front entrance (outside) it was roped off below the... 更多 

管理层回复:

I am so sorry that we did not provide the service that you are I expect our guest to have.... 更多 

3条点评
1分 2016-8-5的点评
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Checked in very late (Fri night) - the toilet had issues and the tub looked like it was found in a junk yard. We would have changed rooms had we not already upacked. Next morning on the way out for the day told the front desk that the toilet had issues and she wrote it on the maintenance list. Returned... 更多 

管理层回复:

Thank you for your feedback. The hotel is going through a management transition as well as a renovation and I... 更多 

旅行者正在热评这些奥斯丁的酒店

德克萨斯州皮尔兰
8条点评
2分 2016-8-2的点评
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I stay in a lot of Marriott hotels so I know what to expect when I walk in the door. This hotel was such a disappointment. Only 1 elevator out of 3 worked the entire time. This was a busy week with 3 softball team families among the other people coming and going constantly. My daughter in law's room was... 更多 

管理层回复:

We are sorry for your bad experience. We are in the process of hiring new staff as well as replacing... 更多 

26条点评
4分 2016-8-2的点评 通过移动设备发表
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I stayed here on business and it fit the need nicely. Everything went exactly like you'd expect. I checked in and didn't have any other need to talk to anyone else. Hot water was instant, bed was comfortable and the tv worked. There's no free breakfast but there is free wifi. It's booked as a three star and is the... 更多 

管理层回复:

That you for your comments. We are a continued work in process and it is nice to here that we... 更多 

德克萨斯州Sachse
22条点评
3分 2016-7-25的点评
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They promptly switched out feathered pillows for polyester filled, and brought extra towles. We then went to dinner and the outdoor pool and returned too late to switch rooms. The beds both sloped in the middle giving us a terrible night sleep. Not sure if the mattress or the box springs were to blame. We should have complained. We told... 更多 

william d,奥斯丁大学区万怡酒店 的 General Manager,回复了这篇点评

I am sorry that your stay was not up to your or our standards. We are in the process of... 更多 

8条点评
1分 2016-7-7的点评
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The Courtyard Austin-University Area is so atrocious that I will never stay in a Courtyard again anywhere in the world and my wife and I know hotels as we travel extensively and have stayed in hundreds of hotels. Marriott has 19 chains in their portfolio and the Courtyard is the very bottom of the barrow. Here is a description of... 更多 

Nancy H,奥斯丁大学区万怡酒店 的 General Manager,回复了这篇点评

We are sorry you did not enjoy your stay. We are working to improve the elevators which are original to... 更多 

1条点评
4分 2016-7-6的点评
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The facilities are in good condition. The room we stayed in was very clean, the staff is friendly. The location gives fast access to downtown Austin. Traveling down I35 is always slow... but that is true no matter where you stay..

Nancy H,奥斯丁大学区万怡酒店 的 General Manager,回复了这篇点评

Thank you for choosing the Courtyard Austin-University Area. We appreciate your business. We are so happy you found our location... 更多 

德克萨斯州Port Neches
1条点评
3分 2016-6-30的点评 通过移动设备发表
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I mostly stay at Marriott properties when traveling, however, the Fairfield and Residence Inns are supposed to be the lower end!!! Yes, I know Courtyards are not the Ritz Carlton or JW Marriott resort hotels, but plz...I've just noticed over the last few years a sub par staff and lack of attention to detail at several Courtyard properties! I started... 更多 

Nancy H,奥斯丁大学区万怡酒店 的 General Manager,回复了这篇点评

Thank you for staying with us. We are sorry you felt the hotel's are not providing the same level of... 更多 

2条点评
2分 2016-6-29的点评 通过移动设备发表
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To start, the AC in our room would not respond to any of our requests and just blew freezing air all night without relenting. More than half of the outlets including the USB outlets didn't work. The pillows were the absolute worst pillows I have ever slept on. The second night, we brought our own pillows (because we've been camping... 更多 

Nancy H,奥斯丁大学区万怡酒店 的 General Manager,回复了这篇点评

Thank you for you response. We are sorry we didn't meet our expectations. We have already addressed the issues in... 更多 

佛罗里达Crestview
15条点评
3分 2016-6-23的点评
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Ali made up for a lot! First night: Room stuck on 75 even though air set on 60 (it was 98 outside and humid and it carried over into the room - 75 was miserable). No hairdryer and no teabags - nothing but coffee. I called the front desk. 45 minutes later, no hairdryer and no teabags. Called again and... 更多 

Nancy H,奥斯丁大学区万怡酒店 的 General Manager,回复了这篇点评

We are sorry we did not meet our expectations for an outstanding guest experience. The issues you mentioned have been... 更多 

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奥斯丁大学区万怡酒店的其它相关信息

地址: 5660 N Interstate 35, Austin, TX 78751-1717
地区: 美国 > 德克萨斯州 > 奥斯丁
价格区间: ¥1,254 (基于标准间的平均价格)
酒店星级:3星级 — 奥斯丁大学区万怡酒店 3*
房间数: 198
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