Can't complain. Staff was friendly and the front desk helped me arrange transportation and recommended a great place to eat. I'm traveling solo, this place has everything I need! Airport pickup was a breeze.
Comfortable stay and very helpful staff. I stayed there impromptu because there was no room at the hotel where our group stayed. The rooms, amenities and facilities were excellent. The price I paid was somewhat cheap compared to the very spacious room. I had paid a taxi driver 280,000 VND instead of 28,000 VND. I reported to the hotel and... 更多
First time staying at Paloma Hotel, and it has been a great experience. The check-in was smooth though it took a little longer than usual, the front desk staff member even escorted us to the room which far better than expected in terms of service for a 3 star hotel in Vietnam. The room was good,the bed is very comfortable,bathroom... 更多
We stayed here because it is very close to a house we needed to be at so it was great for us but it's quite far from the tourist action. However, we loved it here, the staff were friendly and helpful and they gave us a very good price (maybe only because we were here over Vietnamese new years). Wi-Fi... 更多
We were visiting to attend a wedding on West Lake so the location was perfect and there are lots of great places to eat nearby. The beds were comfy and pillows soft. The tv was good and our room had a bath and shower. The in room safe was large and there was daily free water and fruit, plus a... 更多
We had the opportunity of staying here a few weeks ago. Staff were incredible, very professional and friendly and service was perfect. Some mistake booking happened but they offered upgrade rooms for us. The rooms are satisfactory and well equipped. We found it nicer the photos showed in the website. Location away from old quarter but close enough to commute.... 更多
When I arrived at the hotel the staff came over to greet me with the smile on their lips and especially, I have a big impression with 2 male servers in restaurant, they always stopped me and say Hello and tried to invite me some different foods, despite in fact that, they could not speak English well. However, the hotel... 更多
Conveniently located in West Lake and an excellent value, Paloma Hotel is a reasonable. The reception staff greet you with a welcome juice and towel to freshen up with. The room decor is modern and contemporary with lovely backlighting in the bedroom. Breakfast is very nice with a reasonable variety of choices and cooked to perfection. The room were adequate... 更多
The location is very nice, affordable, and tasty breakfast offered. Room is not large but cozy and good facilities. Staff was incredibly helpful and kind, always available to help and very responsive to my needs. Wifi was really good and the room was really clean. Complimentary water and coffee was provided and free breakfast was included.
Last april i flew back to Vietnam After a long flight i stayed in the Paloma hotel to meet my friends and complete my tasks in Hanoi. There is a beautiful view from the hotel to west lake. All staffs here were very friendly. One of them is a cute guy who plays guitar well :D :D :D ntt.H