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水星荷兰别墅酒店&SPA Mercure Cardiff Holland House Hotel and Spa

卡蒂夫排名第13的80酒店
卓越奖
4.0星级
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24-26 Newport Road, Cardiff CF24 0DD, Wales
水星荷兰别墅酒店&SPA
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卡蒂夫排名第13酒店 (共80家)
卓越奖
最新点评
4分 2012-11-13的点评
hedgehoglady
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1,468条来自我们社区的点评

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  • 位置
    4.5分
  • 睡眠质量
    4.5分
  • 舒适度
    4.5分
  • 服务
    4分
  • 性价比
    4分
  • 清洁
    4分
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资深点评家
37条点评 37条点评
4分 2012-11-13的点评

在一个女性聚会的周末里,我住在了这儿并付了单间附加费。我的房间很大,里面有一张又大又舒服的床。有足够的空间可以放行李。 尽管我在套房里找到了照明设备,但还是相当昏暗,要是化妆什么的还真是很困难。 充足的茶/咖啡等。 我总是发现大酒店不太友好,尤其是当你跟随一个大的团体去的时候,没有人给你提供帮你拿包的服务,也不会带你去你的房间等等。他们不是没礼貌只是不够友好。如果你的房间号比较小,比如203、303、403,那么要想找到是很棘手的。因为当电梯门打开的时候,它只会显示较大的数字,但是较小的数字也在那层楼上,只是他们跑到了电梯的后面而已。 早餐不错,我再次发现因为要做大量的食物,所以有时候尽管我并不愿意,却要在那儿坐得稍久一点。早餐有很多选择,比如谷类食品,果汁,面包等等。 因为你要在那儿用他们的设施,停车要140元,我觉得太贵了些。

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水星荷兰别墅酒店&SPA的Rooms Division Manager,负责此条点评

Dear Guest, Thank you for taking the time to review your recent stay with us. We value all feedback from... 更多 

英国Lichfield
点评员
3条点评 3条点评
5分 2012-11-12的点评

在网上预定的,所以也不太清楚酒店会是什么状况。位置很好找,前台服务员很快就告诉我们怎么到车库,车库比我们想的要大很多,而且停车很便宜。前台服务员非常热情,高效,我们的房间是挨着的(完全按照我们的要求),都在12楼。房间宽敞,还有很多橱柜和抽屉等储物空间,还能看到城市漂亮的景色和布里斯托尔湾。不过如果房间的玻璃能够干净点就好了。床特别舒服,每张床上有两个枕头,卫生间有浴缸和淋浴。服务员特别友好,我好像想不出任何一次和他们擦肩而过,他们不和我们说“你好”的情况。对他们来说,客人的任何事情都不会是麻烦事,他们好像都非常真诚地希望我们能够住得开心。迷你酒吧是空的,我们很喜欢,不过你可以让酒店把里面都装上各种标价了的食品。早餐的自助餐有很多选择。餐厅服务员非常周到,竭尽全力地帮助我们满足任何要求(其实关于酒店,以及我们的此次入住也没有什么好帮助的了)。酒店位置很好,就是在市中心,步行5-10分钟就能到主要的购物区,步行10-15分钟就能到卡的夫城堡和千年体育场。退房也很高效,很愉快。总得来说,酒店的服务,以及酒店的质量让我们在卡的夫度过了一个愉快的周末。以后一定还会再来的。

该点评有帮助吗?
水星荷兰别墅酒店&SPA的Rooms Division Manager,负责此条点评

Dear Guest, Delighted to hear that you enjoyed your stay with us and thank you for the lovely feedback. I... 更多 

资深点评员
9条点评 9条点评
3分 2012-11-2的点评

10月的时候在这里住了三个晚上,房间非常大,床很一般,看起来像那些青年旅社里的床。房间里的设备还算完善。房间里面有mini吧和冰箱。Spa很普通。酒店本身已经有点老旧了,至于服务水平嘛,就看服务员了。前两个晚上我觉得服务很不错,但是第三个晚上的服务员让我觉得很糟糕。前台的员工不怎么礼貌,大堂经理倒是非常彬彬有礼的。如果是出差来住的话还算不错。

该点评有帮助吗?
水星荷兰别墅酒店&SPA的Rooms Division Manager,负责此条点评

Dear Guest, Thank you for your review. It was myself that dealt with you on checkout and organised your complimentary... 更多 

顶尖点评家
90条点评 90条点评
2分 2012-11-1的点评

我写的上一篇酒店评论名为“A curate's egg”,这家酒店值得用相同的名称 我入住时负责酒店旋转会议厅的组织和运作。 所以,让我们从酒店的优点说起。酒店的装饰和陈设品味不俗,客房宽敞,布置豪华,卫生间非常干净,装潢考究。酒店地理位置不错,距离加迪夫市中心很近,而又不至于太近。 现在说说缺点: 我周五午餐时间到达酒店,我见到了至今为止最差的服务,特别在尝试成为顶级酒店中。那天值班的员工人数应该是可以处理饭菜供应的,但是他们却没有做好。员工们没有记录下桌子的序号,所以好多菜被连续换了好几个桌子,最后才送到正确的桌子上,或者是直接被端回了后台。两个朋友点了两个三明治和两杯水——真够复杂吧(其实一点也不),半小时后,他们点的酒送来了。又过了大概十分钟,一个火腿三明治(带芥末的)被端上桌子,同时还送上了鸡蛋三明治。但是,他们点的是不带芥末的,还有熏三文鱼三明治。五分钟后,同样的两份三明治又被端上桌子,然后又被端走了,又是五分钟后,正确的三明治被端上了,从点餐到上餐一共用了50分钟,服务员看起来完全没有秩序,一点也不负责任。 看着眼前的一切,我越发觉得不可思议。我看到一个维护工人正在中心大... 更多 

该点评有帮助吗?
水星荷兰别墅酒店&SPA的Rooms Division Manager,负责此条点评

Dear Guest, Many thanks for taking the time to review your recent stay with us. I was suprised to hear... 更多 

点评家
19条点评 19条点评
4分 2012-10-28的点评

酒店整洁,员工热心,房间在十四楼,十分宽敞,能欣赏到加的夫的美丽风光。步行到加的夫市中心距离很短,市中心可以购物和观光。体育场旁边的意大利餐厅相当不错,菜品实惠,服务友善。 会收取无线网络和停车附加费。 来出差或是度周末的话,这里是个不错的选择。

该点评有帮助吗?
水星荷兰别墅酒店&SPA的Rooms Division Manager,负责此条点评

Dear Guest, Thank you for your review and glad to hear that you had an enjoyable stay with us at... 更多 

顶尖点评家
111条点评 111条点评
3分 2周前点评
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Had a really good deal so was happy with value. However if I'd paid more than £80 I'd have been very disappointed. We weren't told that there were refurbishments ongoing so our nice night in the bar didn't happen, they have fashioned a bar/restaurant in some sort of function room but the atmosphere is poor and we didn't want to... 更多 

点评家
15条点评 15条点评
5分 2周前点评 通过移动装置
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This hotel is a gem. The room we had on the 14th floor was huge and had great views. The noise insulation was excellent. The staff were all very helpful but deserving special mention were Joseph on reception and Carys who looked after us at dinner. We enjoyed Cardiff and will go again and stay here. Close by one of... 更多 

顶尖点评家
287条点评 287条点评
4分 2周前点评 通过移动装置
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We had food in the resteraunt which was of a high standard unfortunatly we were in a suite next door as resteraunt was being re decorated!. Staff were great and very helpful despite messy tables and a full bookings! Highly recommend duck and rib eye steak cheese platter was great too!

5分 3周前点评
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I have just returned from a one night stay in the Mercure Hotel in Cardiff and have nothing but praise for it, I went with two friends , the staff couldn't do enough for you... The pool Jacuzzi steam room sauna and gym....all in superb condition, and I can honestly say I had the best back and neck massage to... 更多 

顶尖点评家
60条点评 60条点评
4分 3周前点评
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I have stayed here twice in recent months and really enjoyed it. I arrived at the hotel and had to do a loop around the block as there was no obvious signposting towards the hotel car park. The underground car park was very cramped and I had avoided a few spots thinking I'd find something better only to come to... 更多 

5分 4周前点评 通过移动装置
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It was my first time in Cardiff & I really enjoyed the stay. I booked the John Charles suite for the weekend, & everything was on fleek, the room was really amazing & the view ... BOOMING !! When I arrived at the hotel, the room was not ready so the manager Magda took us in charge, offered us some... 更多 

水星荷兰别墅酒店&SPA的Manager,负责此条点评

Many thanks for taking the time to post feedback from your recent stay. Glad you found the Presidential Suite comfortable... 更多 

资深点评家
22条点评 22条点评
5分 4周前点评
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What can I say what a fantastic place we first went for a break two years ago as a birthday treat for my husband. On arrival we were up graders to a super room and treated as old friends from day one the restraint is great quality and value for money with a wide range of wonder menu. The staff... 更多 

水星荷兰别墅酒店&SPA的Manager,负责此条点评

Wow! Thank you so much for the great review on your stay with us recently. It was our pleasure to... 更多 

法国巴黎
点评家
13条点评 13条点评
4分 4周前点评
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A very good hotel with quite large rooms well set up, food for both breakfast and dinner was good although their advertised discount for early dinners was very confusing by not saying which nights it is available. Good location with a very easy walk into the centre of town and Cardiff Castle, free Wi Fi but charge 6 pound a... 更多 

水星荷兰别墅酒店&SPA的Manager,负责此条点评

Dear Anne F, Many thanks for taking the time to post a review on your recent stay with us. It... 更多 

5分 2015-4-28的点评 通过移动装置
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I booked this hotel for the weekend for my boyfriends birthday for a nice relaxing getaway, I purchased the two night wellness spa break which included a fabuolous 3 course meal and breakfast each morning also choice of 4 massages. The hotel staff were very friendly and helpful with directions. The room was spotless very spacious and was on a... 更多 

水星荷兰别墅酒店&SPA的Manager,负责此条点评

Thank you Sophie A for the fantastic review. I'm glad the both of you had a great stay with us... 更多 

英国County Durham
顶尖点评家
61条点评 61条点评
4分 2015-4-27的点评
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Great location, nice room, helpful staff, delicious food. Travelled by train, so the comments about car parking didn't apply . Had a room on 12 th floor (1217) so panoramic views were great, we stayed 3 nights. Bathroom had both a large deep quick fill bath and a separate shower and a large magnifying mirror , great as I wear... 更多 

水星荷兰别墅酒店&SPA的Manager,负责此条点评

Many thanks for posting your review. We're pleased to hear that you enjoyed the room, views, food and the service... 更多 

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