Excellent value for money on the kids club films at £1 a ticket you can't complain. Also the staff both selling popcorn and taking tickets were very friendly. The major let downs were the temperature inside the cinema was freezing cold we all sat wearing our coats during the film. Also the ladies toilets were of a very poor hygiene... 更多
Good price but not good service. Using the tills to serve food , drinks and tickets doesn't work at all during peak times ,just resulted in long queues and irate customers. And the new no bags policy is not managed properly by staff as they try to prevent bringing in bags with medication and don't offer to secure them properly... 更多
I was hoping after being shut for ages, cinema would be improved as staff in past often rude and unhelpful The tickets are very reasonable and four screens but staff are so unhelpful, it puts you off going when staff are unpleasant We waited for ages to be told card machine not working ( no signs ) was about to... 更多
They charged us twice for our cinema tickets because of an issue with their website. When we rang up to get a refund they were only prepared to offer us cinema vouchers and not a refund, they refused to refund us electronically and insisted that we come into the store personally during the day. They were not prepared to offer... 更多
Recently refitted for theatrical productions the theatre has been refitted with improvements to the ground floor layout including ticket collection and the shop and a bigger roll up/down screen. Recommend you buy tickets on line and avoid the queues. One problem...despite being moved and refitted..the men's toilet is simply far too small...a real error.
Second time we have been to the Broadway cinema, it is a hidden gem of a place. The staff are happy and friendly, the seats are very comfortable and the sound system is just right for the size of the screens. Looking forward to going again.
Feel so very fortunate to have this gem in our local town. I live in Letchworth and always strive to see a movie here rather than travel to a bigger multi screen place. Excellent staff and facilities.